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Who is WhitePages?

WhitePages is a privately-held company located in Seattle, WA. Our goal is to make it fantastically simple for everyone to connect with confidence.

Is WhitePages the phone company?

No. WhitePages is not owned by or affiliated with any phone company.

Do you offer phone books?

WhitePages does not print or distribute phone books. To obtain a copy or make changes to your local phone book, you must contact the publisher of the phone book. Phone books are specific to each region. To find out who publishes your local directories, either look on the cover for the name of the publisher (e.g. Verizon, AT&T) or contact your phone company for more information.

What's the difference between 411.com and calling 411?

411.com is one of our websites. It's your source for free, online contact information on people and businesses. That's different from calling 411, which connects you to a directory assistance operator and generally results in a service fee.

411.com is not affiliated or associated with "411" dial-up services or your local phone company in any way.

Where do you get the information for your people search results?

We get our information for people search results in these three ways:

1. Publicly Available Information Sources

This is what it sounds like: information that's available to the public. It includes addresses, street names, cities, states and ZIP codes. Other examples of publicly available information include published phone directories and information published on the Internet, such as publicly available social network profiles.

2. Third-Party Data Suppliers

Information from third-party data suppliers originates from a variety of sources. It may include publicly available information, such as phone directories, as well as information from other sources. For example, people often provide name, address, phone number, email address and other personal information when filling out forms for contests, sweepstakes, subscriptions or other similar offers. Often, this information can be shared with third parties. Whenever you provide personal information — either online or offline — you should understand how the information will be used and whether it can be shared with third parties.

3. WhitePages Public Profiles

WhitePages members can control and publish exactly what information they want to display on our website through their WhitePages public profile. WhitePages public profiles have this logo next to their name:

If listing information is not on WhitePages, it is either unavailable or has been removed from our websites. Click here to learn how to remove your information from WhitePages.

Where do you get the information for your business search results?

Our business search results come from a broad variety of sources including yellow pages directories and third-party data providers. We partner with ExpressUpdate and other data providers to deliver the most comprehensive business search results possible. You can often identify the source of business search results by going to the "Detail View" page. You may see "Provided by..." at the top of the page, which tells you the name of the company providing that information. If you do not see "Provided by", then the information is provided by other third-party data providers.

How do I add a WhitePages public profile to people search results?

It's easy. To create a WhitePages public profile click "Sign In" and follow the steps online.

An email address is required to create a public profile. Your email address is never displayed on our website; people can connect with you via email through our privacy-protected email service. You can also add your cell phone number so people can contact you directly or through private text message.

Is it free to add a WhitePages public profile?

Yes. It's free to join WhitePages and add your public profile. It's also free to include your cell phone number in your public profile (we send a text message to verify your number; standard message fees through your carrier may apply.)

Still have questions?

How do I add a business to business search results?

To add a business listing please visit www.expressupdateusa.com/
To edit your business search results appearing on WhitePages, you will need to edit the information at the source. You can often identify the source of business information by going to the "Detail View" page.

Are you a Sprint business customer? Sprint business customers can get a free verified listing on WhitePages.com, 411.com, and Directory Assistance. Click sprint.whitepages.com to get a featured listing.

How do I edit my information in people search results?

You can edit your information appearing in people search results in just a few steps:

1. Find yourself on WhitePages and click "Is this you? Edit" next to your name.
2. Sign up for a WhitePages account (or sign in if you already have one).
3. Make your changes and confirm your info.
4. Once verified, your information will be updated instantly!

If you can't make the changes you want, you may choose to remove the information instead. A link to remove people search results is at the bottom of the "Detail View" page.

Why can't I edit my information?

If you don't see "Is this you? Edit" next to your name, or you get a message that information can't be modified right now, the info may be temporarily locked, or we may be having a glitch in the system. You may be able to try it again later.

If you see the message "To edit this listing, you must be signed in as its owner," then you will need to contact us. Once you can confirm that you really are the person in that listing, we will update our system and you will be able to edit your profile.

People search results with "@ work" next to the name cannot be edited at this time. However, you can remove any incorrect information and create a new "@ work" WhitePages public profile. Simply follow the steps to remove & add information from people search results.

Still have questions?

How do I edit business search results?

If you are not a Sprint business customer and would like to edit your business search results appearing on WhitePages, you will need to edit the information at the source. You can often identify the source of business information by going to the "Detail View" page.

You may see "Provided by..." above the business name, which tells you the name of the company providing that information. To edit those business search results, visit the provider’s website and edit your information directly. Please allow up to 60 days for updated information to appear on WhitePages.

If you are unable to identify the source of the listing, you will likely be able to update your listing through ExpressUpdate by going to www.expressupdateusa.com

Are you a Sprint business customer? Sprint business customers can get a free verified listing on WhitePages.com, 411.com, and Directory Assistance. Click sprint.whitepages.com for more information on how you can add, update and edit your business listing on WhitePages business search.

How do I remove my information from people search results?

We understand that everyone has different privacy needs, so we have made removing your personal information from people search results very easy. To remove your information from WhitePages people search results, follow these steps:

1. Search for the information by name, address or phone number on www.whitepages.com
2. If your search returns multiple results, click on your name
3. On the “Detail View” page, scroll to the bottom of the page and click “Is this you? Remove your listing”
4. In most cases, your information will be removed within minutes of completing the removal process.

In addition to results available for free, we offer links to additional information available through advertisements. Search results provided by advertisers say “sponsored links” or “sponsored by”. This information is not provided by or controlled by WhitePages. To remove information appearing in these advertisements, you will need to contact the advertiser directly. Simply click the links in the advertisement to go to the advertiser’s website. Once on their website, follow the instructions to remove your information.

How do I remove information from business search results?

We partner with ExpressUpdate and other data providers to deliver business search results. To remove business search results from WhitePages, you will need to contact the provider of the information. You can often identify the provider of business information by going to the "Detail View" page.

You may see "Provided by..." above the business name, which tells you the name of the company providing that information. To remove that information, visit that company’s website and follow the instructions for listing removal. Please allow up to 60 days for information to be removed from WhitePages.

If you are unable to identify the source of the listing, you will likely be able to remove your listing through ExpressUpdate by going to www.expressupdateusa.com. If your listing can not be updated by Infogroup, email us for help removing your incorrect business listing.

How do I search for people?

Enter the name of a person you are searching for and their location, if you know it. We return the address, phone number and other identifying information for that person, if available.

Be aware that there is a limit to the number of results for any given search. If too many people are found, refine your search by providing a full first name, ZIP code or city name.

If no results are found, try entering just a first initial or expanding your search by removing the ZIP code or city name. We also offer search suggestions to help get results.

If no results are found, the information simply may be unavailable or has been removed from WhitePages.

How do I search for businesses?

Enter the name of the business you are searching for (e.g. "Starbucks" or "Holiday Inn") or a business category (e.g. "plumbers") to find all businesses within a certain category.

When searching, start by using as few search terms as possible. For example, instead of "Starbucks Coffee Co.", just enter "Starbucks". If your search returns too many results, narrow down your search by providing a ZIP code, city name or more specific business name or category. You can also sort results by distance or name.

If no results are found, the information simply may be unavailable or has been removed from WhitePages.

What's a reverse phone search? And how does it work?

This is a WhitePages feature that helps you find a person or business listing by the phone number. Say you get a call on your mobile from an unknown number. Enter that 10-digit phone number into reverse phone search. If available, we return the name, address and other identifying information for that phone number. Results will include home, work, and business search results.

If no results are found, we return the "type", "carrier" and "location" of the phone number. But sometimes information simply may be unavailable or has been removed from WhitePages.

What's a reverse address search? And how does it work?

This is just like reverse phone search but for addresses. Enter an address. If available, we return the name, phone number and other identifying information for that address. Results will include home, work, and business search results.

It's best to start your search using as few search terms as possible. Enter the address without the street type (e.g. Street, Road, Rd, Ave, etc) or directional indicators (e.g. NE, SE, W, etc).

There is a limit to the number of results for any given search. If too many results are found, refine your search by providing an apartment number or adding in the street type and directional indicators. If the search is for a large, multi-unit building, you may need to do a "People Search" to get results.

If no results are found, the information simply may be unavailable or has been removed from WhitePages.

Why can't I see all of the info for some people search results?

People who join WhitePages are members, who have added their public profiles to WhitePages. In return, they get member benefits, including full access to all public profiles and WhitePages exclusive information. Exclusive information can be new addresses for people who have recently moved or “@ work” addresses that don't typically appear in a directory. Full contact information for WhitePages public profiles and exclusive information are restricted to WhitePages members only.

Join WhitePages now to get access to all the information on our site. It's free, and takes only a few minutes. Click here to join now.

Still have questions?

How do I use WhitePages LOOKUP (566587)?

Using WhitePages LOOKUP is as easy as 1-2-3:

1. Enter 566587 in the ‘Send To’ line of a text message on your mobile phone.
2. Enter the 10 digit phone number in the body of the message – no parentheses or dashes.
3. Press SEND and follow the instructions in our text messages for a one-time or subscription purchase.

What happened? I didn’t get my LOOKUP results!

Your carrier may not be a participating provider or your plan may not be set up for premium billing/SMS. To find out if you carrier supports LOOKUP, go to www.whitepages.com/lookup, enter your cell phone number and select your carrier. If your carrier is not on the list, then they are not a participating provider and you cannot use LOOKUP. If you received our invitation text message but no results, your plan may not support premium/SMS billing. Give your mobile phone provider a call to learn more about your subscription plans and to set up premium billing/SMS.

What is the charge for WhitePages LOOKUP?

A $1.99 charge is billed to your wireless phone bill for each LOOKUP that returns a name (person or business). There is no charge if we do not return a name.

If you are doing more than 1 LOOKUP per month, the $2.99 LOOKUP Unlimited subscription will save you money. You can subscribe to Lookup Unlimited here.

How do I cancel my LOOKUP subscription?

To cancel your subscription, send the word STOP to 566587. You will not be charged $2.99 for the next month of service. However, you can continue to use LOOKUP until your current 30 day subscription ends.

What does "msg/data rates may apply" mean?

Your wireless provider may charge you text messaging or data rates in addition to the $1.99 charge from WhitePages. This is dependent upon your monthly service plan. Contact your wireless provider for questions on any additional charges according to your plan.

What is a Premium Reverse Phone Search in my iPhone application?

WhitePages provides you an option to do a premium Reverse Phone search through our iPhone app for numbers not generally available for free. This includes cell phone numbers, or other hard to find numbers.

To do a premium reverse phone search, go to “Reverse Phone” on the WhitePages iPhone app main menu and enter the number. If the number is not available in the WhitePages database, you can choose to do a Premium Reverse Search.

The charge for a premium reverse phone result is $1.99, billed to your iPhone Store account. If WhitePages cannot find a name for the premium reverse phone search, there is no charge.