Customer Support Current Hold Time: [ What are your Terms of Service?
Our Terms of Service can be found at the bottom of almost every page on our websites and HERE.
System Requirements
To stream videos online you will need a high-speed (cable or DSL) Internet connection with a minimum speed of 768 kilobits per second. To download videos a high-speed Internet connection is recommended but not required.
Before attempting to stream videos from our site, make sure your computer and browser are up to date with the latest software available.
* Adobe Flash Player (used to watch videos online)
* Windows Update
* Mac OS X Software Updates
* Windows Media Player Downloads
* Windows Media Components for QuickTime
Where do I buy 3D Glasses?
In order to properly enjoy watching 3D videos you will need a pair of red/cyan 3D glasses for flat screens.
You can purchase a pair of 3D glasses from Amazon.com and have them shipped to your house. Most glasses are less than $10 so invest in a pair and watch the images jump off the screen!
You can also try making your own if you're in a big hurry, see instructions here and here. Homemade glasses work well and are available as fast as you can do it! Note the second instructions do not require you to have colored plastic.
What do you do with my personal information?
We understand concerns about privacy and personal information. While we do store various pieces of information on our customers it is only for the purpose of record keeping and customer support.
* We do not store full credit card information
* We do not sell any of our customers' information
* A link to our privacy policy is a the bottom of this page. Please scroll past the brief
More detailed Privacy Policy Brief
All personal information will be secure and treated as confidential. No personal information will be shared with third parties without the customer's permission.
Use of Personal Information:
ACCOUNT DATA -The information provided as account data is for the purpose of identifying the user and allow us access to a members account in order to test and confirm the functionality of various site features. You are responsible for the privacy and security of your password and account access information as this information should be kept secret from anyone besides it's intended user.
FINANCIAL DATA - The site does not store any information related to the financial data provided by you the customer (i.e. credit card numbers, CVV2 codes or expiration dates). This information is passed on to our payment processing partners through a PCI compliant gateway. This information may be stored for the purpose of processing any and all charges that may be generated from your membership activities on this site.
DEMOGRAPHIC DATA - We may use "cookies" and IP address information to better your experience on the site by allowing us to tailor your experience to the site according to your preferences, and what we think may appeal to you based on such demographic information. The "cookies" are set to track voting, session usage, and various other features that exist within the site. The IP address information is used to analyze traffic trends, perform regional customization and in some cases allow us to alter the presentation of the site to better match your demographics.
Information Collected:
NON-REGISTERED MEMBER:
When any web user visits the site there is certain information that is collected in order to track and record visitor information and statistics. Unless the user voluntarily submits information, this is limited to IP address information in order to track various statistics about the site based on all users. This information is held and shared by third parties for an unknown amount of time.
REGISTERED MEMBER:
When any adult consumer signs on as a member or subscriber of this Site, that consumer will be required to provide certain personal as well as demographic information which may include, but is not necessarily limited to, the subscriber's name, address, email address, username and password, and special interests or affiliations (ACCOUNT DATA). In addition to that information we may require certain credit card/payment information to allow us to process your transactions (FINANCIAL DATA). In order to better your experience on the site we may provide "cookies", track and store your IP address, etc. in order to adjust the functionality of the site to your region (DEMOGRAPHIC DATA). This Site collects any and all such information and includes it in its customer database.
If the Site features or conducts any special events, special promotions or offers, contests or polls, a subscriber of the Site may be asked to provide information in order to participate, if the subscriber voluntarily provides that information, all such information may be collected by the Site and included in its customer database.
When a subscriber of this Site requests web pages from the Site's server or clicks on banners or other hypertext links, the Site will automatically collect some information or data about the subscriber, including the subscriber's IP address, the information that is collected may also indicate any special preferences or requests of the subscriber; all of that information and data will be collected by the Site and included in its customer database.
If a subscriber sends any personal communication or correspondence, by any means, to the Site, or any of its employees, agents or representatives, the Site may collect any information regarding that communication and stores that information in its customer database.
Notice - Use of Website by the Subscriber Constitutes the Subscriber's Express Assent to the Use of Personal Information Collected by Site.
IF YOU DO NOT EXPRESSLY AGREE WITH ALL OF THE TERMS OF THIS PRIVACY POLICY STATEMENT YOU SHOULD NOT SUBSCRIBE TO OR USE THIS SITE.
How do I clear my cookies?
"Cookies" are harmless files that your Internet browser stores for each website you visit. Sometimes these files get corrupted and cause errors. If you remove them, a fresh copy will be given to your browser when you next visit the site. To clear your cookies follow the link below, select your browser and follow the instructions.
www.wikihow.com/Clear-Your-Browser%27s-Cookies
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
How do I clear my cache?
"Cookies" are harmless files that your Internet browser stores for each website you visit. Sometimes these files get corrupted and cause errors. If you remove them, a fresh copy will be given to your browser when you next visit the site. To clear your cookies follow the link below, select your browser and follow the instructions.
www.wikihow.com/Clear-Your-Browser%27s-Cookies
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
I entered an incorrect or fake email address upon joining. Can you change it?
Yes, we can update your email address to the correct one on your account. Please send us an email or contact us via Online Chat or by telephone.
Will you mail anything to my home?
No. We have no need to send you any kind of material or info via mail. All correspondence will be sent via the email address you used to join.
How do I download pictures?
1. Position your mouse over the photo
2. Click on it with the right mouse button
3. Choose a location to save the file
4. Click "Save as."
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
How do I enable cookies and java in my browser?
Ensure that you have cookies and java enabled. To do this, follow the directions below:
a) Click Tools, located at the top of your browser between favorites and help
b) Click Internet Options, Select Security and then Custom Level
c) Scroll down until you see Cookies, select enable
d) Continue to scroll down to Microsoft VM Java Permissions, select Medium Security
e) Click OK when finished
f) Close Internet Explorer and reopen
**Please Note** Users of Internet Explorer 7 must select the privacy tab in order to enable all cookies. Java permission must be set as explained above. To change your privacy settings follow the directions below.
a) Click Tools, located at the top of your browser between favorites and help
b) Click Internet Options, Select Privacy
c) Move the slider to the "Accept All Cookies" setting at the very bottom
d) When finished, click Apply then OK
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
I can not login
If you forgot or didn't receive your login information use our login reminder tool HERE.
Login is CaSe SenSiTivE; this means if your username and password have CAPITAL letters you must log in using capital letters. Enter your username and password exactly as shown on your membership form.
If you still have problems please send us a email or contact us via Online Chat or by telephone.
Additionally, the following programs are incompatible with our sites and should be set to low before accessing our sites. These include but are not limited to: Norton Website Security, WatchDog, Adguard and any firewall programs.
I get an error when I try and login!
You can find your password anytime by using our Password Reminder Tool.
Why am I seeing errors?
You will get errors logging in if you type your username or password incorrectly, or if you have logged in using an expired account. Your account may have expired if your credit card was not billed for the current cycle.
"Your login information was incorrect. Please try again."
You may have made an error with your username, password or security pin. Please see our article on login issues and how to proceed or try our Login Reminder tool.
"The security code is incorrect. Please try again"
This indicates that you have incorrectly entered the CAPTCHA security code. To the right of the code entry box there is an image that shows a mix of text and numbers. This is a security feature to protect you from automated login hackers who might try and gain access to the website. Simply enter what you see EXACTLY the same way it appears (capitals, etc.). If you still have problems please send us a email or contact us via Online Chat or by telephone.
How do I change my password?
* You can find your password anytime by using our Password Reminder Tool
* You don't need to change your password, you can send us a email to retrieve it anytime
* If you do need to change your password, send us a email with your subscription number, username and email. Tell us what you want it to be and we'll change it for you
NOTE: Please check your spam folder to ensure that you do not miss messages from us. Sometimes your host (especially online emails like Hotmail, Yahoo and Gmail) will delete the email before it comes to your spam folder and you'll never see it.
Fraud! My card was charged without my knowledge!
We take accusations of fraud very seriously and work with local law enforcement and your bank to protect you.
Our Terms of Service is available on nearly every page on our websites. We highly recommend that you read and understand the subscription terms of service before you make any purchases online by clicking here.
Any reported incident of fraud will be fully investigated to protect you, the consumer, and us, the merchant. If you are a victim of identity theft, you should contact your credit card company and the authorities in your area immediately.
Before claiming fraudulent activity, we advise that you ask yourself the following:
* Have I ever joined any adult websites?
* Did I cancel my subscription?
* Who else can get access to my billing or personal information?
* Remember: Any family members or close friends may know where you keep your personal information.
* Could my SPOUSE, SON, DAUGHTER, or FRIEND have used my information?
* Remember: While we offer free trials, all memberships have a monthly charge after the trial period ends until canceled. They might not have read the Terms of Service.
* Am I willing to break the law and negatively affect my credit rating by illegally claiming fraud?
Using our online forensic tools with your full cooperation, we will honor a refund in your favor in the event of fraud at our discretion.
However, if you simply change your mind after agreeing to our subscription terms, you are not eligible to claim fraud on your credit card and receive a refund. Your report will be investigated by your banking institution, credit card bureau and by our fraud investigation department. All false accusations will lead to negative impacts on the card holder's credit
Remember, you can cancel anytime on our unsubscribe page so there is no need to break the law. Please contact us by sending us an email, via Online Chat or by telephone and one of our agents will be happy to assist you.
I've renewed my subscription, why is the site telling me to renew?
When you renew your previously cancelled subscription you are issued a new pin code. The cookies/cache on the member's login page will have your old pin code saved. Please clear your cookies/cache within your browser and open a new browser page to log in entering your new pin code or email address on your subscription account.
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
I have not received my email receipt for my purchase.
Please always remember to check your junk email folder or your Spam protection program for your receipts as they come from addresses you do not normally receive emails from. If you would like to request one is manually sent to you, please send us an email. If you continue to have problems please contact us via online chat or by telephone.
I upgraded but I do not have full access
When you upgrade your subscription, you are upgrading in the billing processor's database, they then have to send the information that you have upgraded to our database and we update your access. This can sometimes take a little while depending on how quickly the billing processor sends our database the information that you have upgraded. Please be patient, your access will be upgraded to full monthly member as soon as possible. This normally takes no longer than an hour.
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
How do I cancel?
To cancel your subscription, click here and carefully follow the instructions provided.
SegPay customers can find billing support by clicking here.
If you still have problems please CREATE A TICKET or contact us via Online Chat or by telephone.
I entered an incorrect or fake email address upon joining. Can you change it?
Yes, we can update your email address to the correct one on your account. Please send us an email or contact us via Online Chat or by telephone.
I joined using a check/cheque and I can't login
Please send us an email or contact us via Online Chat or by telephone and we will assist you.
I joined using my telephone and I can't login
Please send us an email or contact us via Online Chat or by telephone and we will assist you.
If I cancel my membership online, will I be able to access the website for the rest of my Trial/Monthly subscription period?
Of course you'll have access to the website for the entire time you paid for. Cancelling your account simply stops the billing cycle, so the access is not cancelled just then, only the billing. Website access will be denied only after your access period has ended.
For example, if you joined on March 1st, and cancelled on March 20th, your access will continue until April 1st, when your billing cycle ends.
What name or company will I be billed by?
All memberships are billed with discretion in mind. The merchant name you will be billed by does vary on each subscription, however, the specific biller you will have will be noted both on the Secure Online Billing (credit card verification) page while you are registering and also in the welcome confirmation e-mail that you receive upon successful registration. While this information will vary, on the Secure Online Billing page the merchant information will be displayed somewhere as such: Authorizations or charges will appear on your billing statement as: BILLERWEBSITE.COM (XXX) PHONE-NUMBER
How can I update my credit card information?
Simply wait for your current membership to expire. When you try and login to your expired account, you will be able to updated your account information.
How do I play downloaded videos?
In order to play downloaded movies, you will require a media player which supports the type of video we offer. Here is a breakdown of media players and which video file types that they support.
When you download on of our movies it will be in MP4 format. The filename will end in ".mp4" depending on your computer's settings. This MP4 file has been encoded using the H.264 standard and is the best codec available to give you high quality video and reasonable file size.
All iPhones (including 3GS) and most mobile phones support our media.
We recommend using the Free VLC Player available for download at www.videolan.org/vlc/ as this player is compatible with all of our video files and is easy to use.
How do I download videos?
Scenes you download you get to keep forever. We do not limit your use of the downloaded videos to only when you have a membership. You get to keep them.
* If you're on a PC, right-click on the format you'd like (MP4, WMV or Xvid) and select "Save Target As." Choose where to save the file and press "Ok." For more information on saving files see Microsoft's Instructions
* If you're on a MAC, hold "Command" and click the format you'd like (MP4, WMV or Xvid) and select "Save Link As"
Simultaneous downloads
Most browsers limit the number of videos you can download at the same time to two. That's a limit that is a setting in your browser, not part of this site. Instructions for changing this setting are below:
* Internet Explorer
* Firefox
We do not officially support "Download Manager" software but most will work on the site.
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
Error Messages Downloading Movies
There are many reasons you might receive an error message while downloading a video scene. Depending on the error message you see, it may be a problem with your computer or the file.
Errors Caused by the Website:
We are very sorry for any frustration caused by these errors. Please click the "Report a Problem" link on the page you got the video from to report the problem to us, send us an email or contact us via Online Chat or by telephone. Please be sure to include the name of the DVD & scene. As with any ticket, the more information provided the better as it will assist us towards a resolution.
Examples of a downloading error that would be the result of our system:
* The video file has the wrong movie
* The file is not the correct length
* Download Type is missing
* The video is corrupt
My Downloads are Slow!
Connection speed can vary - depending on the time of day and level of traffic on your ISP's network. As network or web congestion occurs, the playback quality can degrade to the point where the video freezes, continually re-buffers and the audio breaks up.
We invest a great amount of time and money to ensure our network is fast for most users with high-speed connections.
We recommend the following for best results when watching streaming video online:
1. Ensure your Internet connection is DSL or faster.
2. Remove any devices or programs that might be using up bandwidth. For example: downloading, other users on your network, a VOIP phone line, etc...
3. Make sure that your video & audio drivers are up to date.
4. Update your computer and browser to the newest versions of the software and install all updates.
5. If you are using a wireless home network - make sure it is secured so that your neighbor isn't stealing bandwidth.
Can I use a download accelerator program?
We do not support download accelerator programs. It's recommended that you turn off any programs of this type to ensure our server does not flag your connection as fraudulent. Your account may be revoked as a result.
Can I use a download manager program?
We do not officially support download management utilities.
While most download managers do work without issue on our websites, we do not recommend their use.
Why you should not use a download managers:
* Some download managers cause technical interferences with our website and can break the functionality for the user. This is a known issue that we have no plans to correct
* Your membership may be revoked automatically due to suspicious downloading activity
* Your membership may be revoked automatically due to robot-like activity
Our systems automatically scrub to avoid any fraudulent or robotic activity and due to the nature of how download managers get our content our systems may revoke all access to your accounts.
The audio does not play smoothly for me, what can I do?
Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. If you believe there is an error with the video please use the "report a problem" link on the video page or if you still have problems, please send us an email or contact us via Online Chat or by telephone.
How can I improve overall quality?
The number one thing is to get a faster Internet connection. Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look & sound once it begins playing.
If your Internet connection works fine, quite often simply rebooting your computer (turn it off and then on) will solve the problem.
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
Errors Streaming Videos Online
There are many reasons you might receive an error message. Depending on the error message you see, it may be a problem with your computer or the file. If you receive an error message (the "oops girl" or a streaming error) be sure and report it to us right away. Every player page has an error reporting button located to the right of the video player screen.
Types of Errors
* The "Oops Girl" reporting Technical Difficulties (you'll know when you see this one)
* "Streaming Error" message
* Error message when you click on a download link
What you can do:
We do our best to ensure an error-free site but sometimes wires get crossed. If you come across an error please report it to us by using the link on the player page, or by sending us an email. Please include as much detail as possible regarding the error message you have received as the more information we have the more we can do to resolve the error.
Errors Caused by Your Computer
There are two very common things that you can do to ensure that you can watch videos. Check in your browser that JavaScript and Adobe Flash are enabled and up to date.
Flash Player Error
* Sound, but no video or no sound, only video
* Totally blank video player
What you can do:
* Check to see if JavaScript and Adobe Flash are enabled by going HERE
* JavaScript should be ENABLED
* Flash version should be 10 or higher
* Cookies should be ENABLED
* Ensure that your Adobe Flash Player is installed and up to date
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
Why do I have to scroll right and left?
Chances are your screen resolution is at 640x480. Please try changing your screen resolution to 1024x768 or if possible, even higher. The higher your resolution, the better you can view the site.
If you still have problems, please send us an email or contact us via Online Chat or by telephone.
USA, Canada, Mexico Toll Free: 1-(888)-506-2111 International: 1-(702)-583-3281