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Support for hard disk drives, including RMA and warranty support, may be provided by IBM or Hitachi Global Storage Technologies.
Drives supported by IBM have an IBM FRU number. These drives may have IBM or Hitachi Global Storage Technologies branding.
Finding and Identifying an FRU Number
You can find the FRU number on the sticker on the top side of the drive. It is a combination of numbers and letters and is seven characters in length. The third character will be a letter (“FRU xxaxxxx”).
Example Labels
- FRU sticker on IBM drive
- FRU sticker on Hitachi drive
Note: your actual label may not appear exactly as shown.
If your hard drive has an IBM FRU number, please contact IBM for support information.
If your hard drive does not have an IBM FRU number, it may be supported by Hitachi Global Storage Technologies, even if it has IBM branding.
Check to see if your warranty is covered by Hitachi Global Storage Technologies.
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