What To Do When You Think You've Found a Bug in CiviCRM
Use this post as a guide to decide whether you should file a bug report in the Issue Tracker.
If you think you've found a bug, you need to verify it really is a problem. Answer these questions:
- Are you using the latest version of CiviCRM? If not, it may have been fixed in a more recent version than you're using.
- Can you reproduce the problem on the CiviCRM demo site? Sign in to the demo version by choosing the CMS you use here: demo.civicrm.org/.
- If you answered "Yes" to the first two questions, you might be on to something. However, you may not be the only one that has discovered the issue.
- Search for observations/complaints of the same problem in the CiviCRM Community Forum: forum.civicrm.org/ Sign up for a username and password to participate in the forum.
Tips
- In the forum, navigate to the component or area of CiviCRM (CiviEvent, CiviMember, etc.), and THEN search.
- To search, use CiviCRM language and more detail than you would in a regular search engine.
- Clearly state 1) what you did, 2) what you expected to happen, 3) what actually happened.
- To search beyond the forum, use civicrm.org/civisearch which lets you search everything CiviCRM – all forums, blog posts, bug posts in the issue tracker, and the manual – for information about your particular problem.