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User AgreementEthics PolicyPatent InformationPrivacy PolicyCopyright

Updated April 18, 2012-04-18

We take your privacy seriously. Please take a moment to read this privacy policy, which discloses the privacy practices of the About, Inc. ("About") websites, including About.com, AllExperts.com, Consumersearch.com, CalorieCount.com, and Netplaces.com, as well as our downloadable software applications for supported devices, including mobile devices (collectively, the "Services"). Specifically, the policy outlines the types of information that we gather about you while you are using the Services, and the ways in which we use and share this information.

The Types of Information We Collect

Information You Give Us

To enable you to enjoy certain features of our Services, we collect certain types of information, including personally identifiable information. For example, we collect information when you:

  • Sign up to receive email newsletters. When we send newsletters to subscribers we may allow A company or organization that purchases advertising space on a website to provide information about their product or service, often to persuade potential customers to purchase or use more of it.'>Advertisers or A company or organization that has a business relationship with another company or organization involving the exchange of goods or services.'>Partners to include messages in those newsletters, or we may send dedicated newsletters on behalf of those Advertisers or Partners, but those A company or organization that purchases advertising space on a website to provide information about their product or service, often to persuade potential customers to purchase or use more of it.'>Advertisers or A company or organization that has a business relationship with another company or organization involving the exchange of goods or services.'>Partners will never have access to your Information such as your name, address, email address or Social Security number that personally identifies you and could compromise your privacy.'>personal information, including your email address. All newsletters will come directly from About, Inc. To unsubscribe from newsletters, click the unsubscribe link at the bottom of any email newsletter.
  • Register. When you register to use forums or other Services, we ask you to provide certain information, which may include your email address, home address, birth year, gender, health conditions, credit card number and zip code, as well as a password for your account. A company or organization that purchases advertising space on a website to provide information about their product or service, often to persuade potential customers to purchase or use more of it.'>Advertisers or A company or organization that has a business relationship with another company or organization involving the exchange of goods or services.'>Partners will never have access to your Information such as your name, address, email address or Social Security number that personally identifies you and could compromise your privacy.'>personal information unless you agree in advance to provide such access.
  • Engage in public activities on the Services. We offer you opportunities to engage in public activities on the Services that are designed to be visible to other users, including comments, recommendations, reader reviews, ratings or any other items that you submit. Any information you disclose in your public activities, along with your screen name or ID, or any image or photo, becomes public and may be used by us for online and offline promotional or commercial uses in any and all media. If you choose to engage in public activities, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these areas, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums and About.com has no responsibility to publish, take down, remove or edit any of your public activities or any of your submissions that are a result of your public activities. For more information, see the About.com User Agreement.
  • Provide Us Your Credit Card and Billing Information. To enable payment for certain Services, we collect and store billing and credit card information. This information will only be shared with the third parties who we have hired to perform these tasks.
  • Contests, Sweepstakes and Special Offers. We may sponsor contests, sweepstakes, or have special offers on the Service or on third party sites. If you elect to participate, we may require personal information from you, including, in most cases, your first and last name and e-mail address. If this information is also being collected by a third party, we will notify you at the time of collection. If you do not want any personal information shared, you may always decline to participate in the sweepstakes, contest or special offers.

Information We Collect Using Technology

  • Device Information. We may collect information about the computer, mobile telephone, smartphone or other device you use to access the Services to measure the effectiveness of those Services.
  • Cookies. We use cookies, pixel trackers, server logs, and any Internet technology in order to measure the effectiveness of the Services and any advertising campaigns, as well as to target meaningful content and ads to our users.
  • Analytics. We may use third parties to provide us information, reports and analysis about the usage and browsing patterns of users of the Services. These reports contain aggregated data only, and do not identify individual users. Please read here for more information about these third parties and the information they may be collecting.
  • IP Addresses. We log Internet Protocol (IP) addresses, or the location of your computer on the Internet, for systems administration and troubleshooting purposes. We use this information in an aggregate fashion to track access to our Web sites and mobile applications.
  • Log Files. We may also automatically log certain usage information about your use of the Services. This information includes a reading history of the pages you view.

How We Use the Information We Collect

Providing the Services You Request
We use the information we gather about you to enable your use of the Services, fulfill your requests for certain products and services, such as sending out electronic newsletters and enabling you to participate in and renew paid services, polls, contests, and message boards. We reserve the right to disclose your opt-out information to third parties so they can suppress your name from future solicitations, in accordance with applicable laws. We may occasionally release personal information as required by law, for example, to comply with a court order or subpoena.
Statistical Analysis
We use the information, including analytics and statistical information, to analyze the use of the Services so that we may improve them. We also use this information to generally inform advertisers about the nature of our user base.
Customizing Your Experience
We use the information that we collect to allow advertising to be targeted to the users for whom such advertising is most pertinent. We may also use this information to customize certain features of the Services to provide you with an enhanced experienced based on the type of device you are using to access the Services, and to provide you with requested services.
Service Providers
We contract with other companies to provide services on our behalf, including credit-card and billing processing, shipping, e-mail distribution, list processing and promotions management. We provide these companies only with the information they need to perform their services. These service providers are restricted from using this data in any way other than to provide services for us, and they may not share, resell or use the data for their own marketing purposes.

Information Collected by Third-Parties and Your Ad Choices

Third parties may collect information about you via the Services. In certain cases, we do not have access to, nor control over, these third parties' data collection practices and we do not assume any liability related to their collection or use.

In addition to our own systems, we use DoubleClick, DoubleClick Mobile, Google, Google AdMob, and other third-party A company that provides the technology to display advertisements on web sites and allows publishers and advertisers monitor ad performance.'>Ad Servers to serve and display Advertisements. You have options and choices about the collection and use of information by third parties on our Websites:

  • For more information about these third-party Ad Networks and opting out of tracking, see: www.networkadvertising.org/managing/opt_out.asp
  • For more information about interest-based advertising and opting out, see: www.aboutads.info/choices/
  • For information about disabling and controlling third-party cookies in your browser, see: www.aboutcookies.org/Default.aspx?page=1

In addition to Ad Servers, other third parties, including analytics services providers, may collect information about you directly through the Services. They may use A small piece of text that is stored on your computer by the web browser. Cookies contain specific information about your activity on a website, such as your site preferences or the items in your online shopping cart. Cookies are neither spyware nor viruses, although sometimes they are detected by anti-spyware products because they can track your visits to various sites over time.'>cookies, A tiny, usually invisible graphic that is embedded on a web page that allows web publishers to track simple performance data, such as how many users have visited a web page in a given time period.'>pixel trackers, or other internet technology to collect non-personal information about your use of the Services.

In many cases, the information collected by these third parties is used to show you ads on other Web sites based on your demonstrated interests, or in some cases, your location. Please refer to the third party privacy policies for further details.

  • Localytics: Privacy policy - www.localytics.com/privacy-policy
  • Google Analytics: Privacy policy - www.google.com/intl/en/analytics/privacyoverview.html
  • Shop Savvy: Privacy policy - shopsavvy.mobi/terms-of-service-3/
  • iSpeech: Privacy Policy - www.ispeech.org/policies.php
  • Shopping.com: Privacy Policy - www.shopping.com/sc/privacy-policy

Other Privacy Considerations

In the future, we may sell, buy, merge or partner with other companies or businesses. In such transactions, we may include your information among the transferred assets.

Your California Privacy Rights
Under the California "Shine The Light" law, California residents may opt-out of About's disclosure of personal information to third parties for their direct marketing purposes. We do not currently engage in this practice. However, if we ever revise our current policy and begin to share such, you may choose to opt-out of the sharing of your personal information with third parties for marketing purposes at any time by submitting a request in writing to us here or by e-mailing us at customercare@about.com. This opt-out does not prohibit disclosures made for non-marketing purposes.
Compliance With Legal Process
We may disclose personal information if we are required to do so by law or we have a good faith belief that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of the Services; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please visit us at:

  • www.about.com/gi/pages/pform.htm

Or you can contact us by mail at:

Customer Care
About.com, Inc.
249 West 17th Street
New York, NY 10011

Updated April 2012

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