Latest News & Information
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    [Minecraft] Client & Server v1.4.4 Patch Released (Wednesday, November 14th 2012)

    Posted on November 14, 2012 | No Comments
    A brand new update has now been released for Minecraft! Minecraft – All clients running their Minecraft servers without McMyAdmin may proceed to update their server(s) at any time either...

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    [Global] Novalogic Game Titles Discontinued (Wednesday, October 31st 2012)

    Posted on October 16, 2012 | No Comments
    Effective as of Wednesday, October 31st 2012 Hypernia Corporation will be halting all support for Delta Force: Black Hawk Down, Joint Operations, Delta Force: Xtreme and Delta Force: Xtreme 2 in our by the slot...

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Latest Network / Datacenter / System Status
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[Battlefield 3] Server Version R33 Released & Patching In Progress (November 8th 2012)

Posted on November 8, 2012Posted in: Scheduled Shared Network & Server Maintenance(s)

Event: Server Version R33 Released & Patching In Progress
Severity: Low
Responsible Team: Hypernia Support
Date: Thursday, November 8th 2012
Maintenance Window Start Time: 08:00UTC
Maintenance Window End Time: 08:00UTC (24 Hours Later)
Effected Device(s): ALL Battlefield 3 Game Servers
Effected IP Range(s): N/A


Scope of Work:


Hypernia Support team will be patching all Battlefield 3 ranked servers starting at 08:00UTC on Thursday, November 8th 2012 to the latest version, R33.

All Battlefield 3 ranked servers will be temporarily stopped while the patch is being applied and will be automatically started once the server has been fully patched. Each game server should only be offline for 5-10 minutes while the system updates all the server files.

We have marked the maintenance window for a total of 24 hours, however we fully expect all servers to be patched within 4 hours of maintenance window opening.

Please submit all questions/concerns to the Hypernia Support team at portal.hypernia.com (You will need to log into your account in order to submit a ticket to support).

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[USA Voice] Hardware & Network Migrations (Monday, November 12th 2012)

Posted on November 6, 2012Posted in: Scheduled Shared Network & Server Maintenance(s)

Event: [USA Voice] Hardware & Network Migrations
Severity: Low
Responsible Team: Hypernia Shared
Date: Monday, November 12th 2012 Maintenance
Window Start Time:
Monday November 12th – 13:00 UTC
Maintenance Window End Time: Tuesday November 19th 2012 – 13:00 UTC
Effected Device(s): All devices in Seattle, Washington – San Jose, California – Dallas, Texas – Chicago, Illinois – Atlanta, Georgia – Washington DC Effected IP Range(s):173.234.140.42 -173.234.140.46, 208.100.23.152-208.100.23.159, 208.117.32.6, 208.100.16.48-208.100.16.55, 208.117.32.5, 23.19.44.26-23.19.44.30, 69.147.236.114-69.147.236.118, 50.23.72.96-50.23.72.99, 50.23.67.243, 173.193.27.240-173.193.27.243, 173.193.27.243, 50.22.200.52-50.22.200.55, and 50.22.234.219


Scope of Work:


Starting Monday, November 12th 2012 at 13:00 UTC Hypernia Engineers will begin migrations of all voice servers from existing hardware in the above listed service locations.

During the migration all  voice servers will become temporarily unavailable as the system migrates the individual voice servers to the new equipment. Each server should only be offline for a period of approximately 10 minutes while the service data is copied. All clients will receive an automatic email notification when the migration has been completed for their game server.

The automatic email notification will also include your new IP & Port address as the IP/Port will change for all voice servers during this maintenance window.

Important Information!

  • Each voice server will be assigned a new IP address and port address once it has been migrated.
  • Voice Servers will also be migrated as a whole with the exception of Teamspeak3.
  • TS3 will have NEW accounts created on the new servers. Unfortunately data can not be moved however you will have at least one week to get all you users in and assigned privileges prior to the old one going offline.

Please prepare your communities for the new IP and Port address changes as soon as possible in order to make the switch to the new network & hardware as fluid as possible.

We are moving all voice servers as we finish our global network & hardware upgrades in order to prepare for new game launches and improve our overall level of service.

Please submit all questions/concerns to our ‘Support’ department at portal.hypernia.com.

Thank you,

Hypernia Corporation www.Hypernia.com www.SuperPod.com

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[Phone System] Intermittently Offline (Friday, November 2nd 2012)

Posted on November 3, 2012Posted in: CRM & Internal System Trouble/Outage(s)

Event: [Phone System] Intermittently Offline
Severity: Critical
Responsible Team: ERT (Emergency Response Team)
Date: Friday, November 2nd 2012
Effected Device(s): All Hypernia Corporation primary phone systems including desk phones, conference bridges, toll free numbers and internal numbers – Employee cell phones are not effected!


Details:


Hypernia Corporation internal phone systems are currently experiencing intermittent connectivity issues resulting in failed inbound and outbound phone communications. The phone is hosted by a 3rd party vendor which is actively working to resolve the issues as quickly as possible.

Our toll free telephone numbers, international numbers and conference bridges are effected.

Please direct all support & sales query to our ticket system located inside your client portal system.

Hypernia.com – portal.hypernia.com
SuperPod.com – portal.superpod.com

All SuperPod (Enterprise) clients please direct all correspondence via the client portal or contact your account manager directly – Technical accounts managers and operations are fully available as well for your convenience.

We will have further updates posted as soon as they become available.


The phone has now been stable for over 3 hours and all issues should now be fully resolved.

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[USA Game & Voice] Hardware & Network Migrations (Wednesday, October 17th 2012)

Posted on October 16, 2012Posted in: Scheduled Shared Network & Server Maintenance(s)

Event: [USA Game & Voice] Hardware & Network Migrations
Severity: Low
Responsible Team: Hypernia Shared
Date: Wednesday, October 17th 2012
Maintenance Window Start Time: Wednesday, October 17th 2012 - 13:00 UTC
Maintenance Window End Time: Wednesday, October 30th 2012 - 13:00 UTC
Effected Device(s): All devices in Seattle, Washington – San Jose, California – Dallas, Texas – Chicago, Illinois - Atlanta, Georgia – Washington DC
Effected IP Range(s): All IP’s


Scope of Work:


Starting Wednesday, October 17th 2012 at 13:00 UTC Hypernia Engineers will begin migrations of all by the slot game and voice servers from existing hardware in the above listed service locations.

During the migration all game and voice servers will become temporarily unavailable as the system migrates the individual game and voice servers to the new equipment. Each server should only be offline for a period of approximately 30 minutes while the service data is copied. All clients will receive an automatic email notification when the migration has been completed for their game server.

The automatic email notification will also include your new IP & Port address as the IP/Port will change for all game and voice servers during this maintenance window.

Important Information!

  • Each game and voice server will be assigned a new IP address and port address once it has been migrated.
  • Game servers will be migrated as a whole (settings & data) and not data loss is anticipated
  • Voice Servers will also be migrated as a whole with the exception of Teamspeak3.

Please prepare your communities for the new IP and Port address changes as soon as possible in order to make the switch to the new network & hardware as fluid as possible.

We are moving all game and voice servers as we finish our global network & hardware upgrades in order to prepare for new game launches and improve our overall level of service. Below you will find an example of the new hardware we are using for the new game servers machines for all new USA locations:

Intel Xeon E3-1240 V2 – 3.4Ghz (Single CPU, Quad Core)
32GB RAM
480GB Intel SSD
1Gbit Network Uplink

The new hardware has been designed to provide more raw CPU power for upcoming games like Medal of Honor: Warfighter as well as SSD drives to better support the I/O needs of games such as Minecraft.

Please submit all questions/concerns to our ‘Support’ department at portal.hypernia.com.

Thank you,

Hypernia Corporation
www.Hypernia.com
www.SuperPod.com

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[Global] Novalogic Game Titles Discontinued (Wednesday, October 31st 2012)

Posted on October 16, 2012Posted in: Company News & Information, Scheduled Shared Network & Server Maintenance(s)

Effective as of Wednesday, October 31st 2012 Hypernia Corporation will be halting all support for Delta Force: Black Hawk Down, Joint Operations, Delta Force: Xtreme and Delta Force: Xtreme 2 in our by the slot game server and dedicated server programs.

The discontinuation of the aforementioned game titles is due to the games reaching their end of life (EOL) as they have not been actively supported by Novalogic for many years. We have been working hard over the past several years to keep the games running, but unfortunately as technology is proceeding forward the game titles no longer operate correctly on the new Microsoft Windows operating systems.

All clients with active subscriptions for a Novalogic game title will not be able to renew their service subscription at the end of October and will receive automated email notifications from the billing system confirming the cancellation of their game service at the end of October.

Our mission and goals have always been to give the best servers, service, and support for all titles we host and we deeply regret that we will be losing some valued customers due to the discontinuation of Novalogic titles.

Please address all questions or concerns to our ‘Support’ department at portal.hypernia.com.

Thank you,

Hypernia Corporation
www.Hypernia.com
www.SuperPod.com

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