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Industry Covered

There are a lot of industry options that highly need the assistance of help desk software. Choices range from Media, Legal and Finance to Government, Entertainment, Education, Retail, among others.

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Education (27)

Entertainment (25)

Finance (25)

Government (26)

Legal (19)

Media (23)

Other (28)

Retail (26)

Service (33)

Software (59)

License

Any legitimate help desk software is distributed using a license.

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Commercial (12)

Open Source / Free (8)

Part Free/Part Proprietary (11)

Proprietary (22)

Subscription (SaaS) (41)

Deployment

There are three options available for you: online hosting, using a vendor network or by hosting the licensed software on your server.

All

On Premise / Client Server (39)

SaaS (Software as a Service) (48)

Attributes

The features of help desk software determine its capabilities and functionality. Read the features below to figure out which ones match your needs.

All

Asset Management (36)

Automated Password Reset (22)

Billing and Invoicing (21)

Change Management (20)

Contract Management (16)

Customer Survey (26)

Email Integration (59)

Incident, Problem, or Request Management (58)

ITIL Compliant (14)

Knowledge Base/FAQ (55)

LDAP/Active Directory Synchronization (35)

Mobile Integration (24)

Multi-Site Support (30)

Remote Control Access (14)

Reporting (60)

Rules/Workflows (46)

Scheduling (38)

Self Service Portal (54)

Service Level Agreements (45)

Server Operating System

If the client platform determines the specific workstations that your help desk can support, server platform has the final say on what types of server operating system it can support.

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BSD (4)

Linux (24)

Mac OS X (11)

Solaris (4)

Unix (11)

Windows Home Server (16)

Windows Home Server 2011 (7)

Windows Server 2000 (13)

Windows Server 2003 (20)

Windows Server 2008 (22)

Windows Server 2008 R2 (16)

Client Operating System

Client platform is simply the operating system that will allow your help desk software to function smoothly. Any software can work best if both the hardware and software meet its minimum requirements.

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Windows (39)

Mac (23)

Linux/Unix (27)

Other (1)

Web-Based (8)

Available Personalization

These are the parts of the help desk application that can be customized in order to match the design of your company.

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Background (26)

Button Images (24)

Fields (46)

Font (20)

Tables (25)

Templates (37)

Frequent Searches

Name

Image

Company

Web Hosted Price (1 Year)

Client Server Price (1 Year)

Free Trial

2help

ikode

$199

$39

Yes

2Help.biz

iKode

Yes

AdminiTrack

AdminiTrack, Inc

Yes

Aegis Help Desk

Abacus Systems Pty. Ltd.

Yes

AJ Help Desk

AJ Square Inc

Yes

Alloy Navigator Express

Alloy Software Inc.

Yes

Altman HelpDesk

Altman Business Solutions, LLC

Yes

Artologik HelpDesk

Artisan Global Media

Yes

Auscomp IT Commander

Related searches:
software server support service platform

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Compare Help Desks

The CRM Buyer Help Desk software comparison allows you to easily compare help desk software by features, price, language, server type, platform, support, and more.