Recent Updates Toggle Comment Threads | Keyboard Shortcuts
-
Ryan 2:37 am on November 8, 2012 | 2:37 am Permalink
my.wpengine.com Scheduled Maintenance Completed
Hi everyone, I’m happy to report that the scheduled maintenance for the my.wpengine.com user portal has successfully completed.
-
Ryan 7:31 pm on November 7, 2012 | 7:31 pm Permalink
my.wpengine.com Scheduled maintenance 11.8.2012 2am to 2:45am CST
The my.wpengine.com User Portal will be offline starting on November 8th at 2am and lasting until 2:45am CST. We will post a status update here once maintenance is complete.
-
Austin 9:57 am on November 7, 2012 | 9:57 am Permalink
All clear at WP Engine HQ
Hey Folks, wanted to drop a quick update to say that things are back to normal in WP Engine HQ, and everyone is safe, RE, yesterday’s update. Thanks for all your thoughts and well-wishes expressed on social media. All the messages you all sent in were very meaningful to us, and we’re grateful.
Ahem, now it’s back to business as usual
-
dotBen 4:59 pm on November 6, 2012 | 4:59 pm Permalink
HQ evacuated due to local bomb threat, support times may be longer than expected
Austin Police Department has advised us of a bomb threat to the office building WP Engine is located at in downtown Austin.
We have evacuated all members of staff – contingencies are in place involving other staff not on-site in Austin, however requests and calls to Technical Support may take longer to respond than we would like.
We are sorry for the inconvenience caused and thank you for your understanding.
-
Ryan 7:32 pm on October 28, 2012 | 7:32 pm Permalink
User Portal Back Online
Hi everyone,
The User Portal has been back online for approximately the last hour. We have been monitoring the situation to ensure the issue has been completely resolved before giving the all clear. Thank you for your patience with this. If you experience any further issues with the user portal, please feel free to reach out to us at wpengine.zendesk.com and we’ll be happy to help.
-
Ryan 5:29 pm on October 28, 2012 | 5:29 pm Permalink
User Portal Downtime
Hi Everyone,
We are currently experiencing some intermittent downtime in the user portal. We are aware of the issue and our engineers are working to resolve the issue ASAP. Stay tuned for more status updates.
Thank you,
Ryan -
Austin 5:55 pm on October 22, 2012 | 5:55 pm Permalink
Amazon EC2 is back online. All WP Engine servers are running normally.
Hey Y’all, I’m glad to report that Amazon is fully back online. You should notice all your sites, as well as my.wpengine.com are fully back online. Thanks for your patience on this.
Again, here’s the status blog for Heroku’s platform, https://status.heroku.com/ as well as Amazon, status.aws.amazon.com/?t.
Your subreddits should be up and running again as well.
-
Austin 2:02 pm on October 22, 2012 | 2:02 pm Permalink
Amazon EC2 Currently Down: Affecting WP Engine, Heroku, Reddit, and others
It appears that Amazon EC2 is experiencing significant downtime in their North Virginia datacenter. This is affecting WP Engine as well as many other mission-critical sites including Heroku, AirBnb, foursquare, WP Engine, as well as the almighty Reddit. Amazon is working to bring things back online ASAP, but this unfortunately means you can’t kill time in subreddits while they get things moving again.
TechCrunch has more information here: techcrunch.com/2012/10/22/aws-ec2-issues-in-north-virginia-affect-heroku-reddit-and-others-heroku-still-down/
We’ll provide updates as we have them. Thanks for your patience.
-
Ryan 1:15 pm on October 22, 2012 | 1:15 pm Permalink
User Portal Intermittent Downtime
Our User Portal is currently experiencing intermittent downtime due to a Heroku platform outage. More information can be found here, including the ability to SMS subscribe to error conditions:
- https://status.heroku.com/
-
Ryan 8:57 pm on September 27, 2012 | 8:57 pm Permalink
Emergency Maintenance has been completed!
We have successfully resolved the issue regarding the hardware failure and all sites affected are back up and running as normal!
← Older posts