CloudForge Status Reports

Outage: TeamForge

Date / Time: 2012-11-13 17:30:00-17:43:00 UTC

Services Affected: TeamForge

Description: Our TeamForge server is currently down, and our engineers are currently working on the issue. UPDATE: TeamForge services were restorted, thank you for your patience.

 

Outage: Authentication, various services
Date / Time: 2012-10-22  17:00 UTC
Services Affected: LDAP, various other services
Duration: Fixed as 17:20 UTC

Description: We are having intermittent LDAP issues, our engineers are currently working on a resolution.
UPDATE: The issue on our LDAP servers has been fixed. Access to our services has been restored - please email support@cloudforge.com if you need further help.

Outage: app.cloudforge.com
Date / Time: 2012-10-19 16:25 UTC
Services Affected: CloudForge UI
Duration: Ongoing

Description: The load balancers at SoftLayer we use for app.cloudforge.com and api.cloudforge.com are down. This is a SoftLayer infrastructure problem outside our control.  This is only impacting the app.cloudforge.com and api.cloudforge.com UIs. All the services are still operating normally.

UPDATE: We are re-routing traffic until SoftLayer has fixed their load balancers. The site should be accessible now.

Outage: DB01 (main DB server)
Date / Time: 2012-10-15 22:58 - 03:35 UTC
Services Affected: All services, and Web UI

Description: There was an error found in our main DB and we are currently working on restoring this to a usable state. Most services are working in 'Read-Only' mode.

UPDATE: We have fully restored the database, and all services are running. If you experience any more issues please contact support@cloudforge.com

Outage: Authentication, various services
Date / Time: 2012-10-15  20:00 UTC
Services Affected: LDAP, various other services
Duration: Ongoing

Description: We are having intermittent LDAP issues, which are affecting CVS customers. Our engineers are currently working on a resolution.

Edit 22:30 UTC: Some European Subversion customers will also be experiencing issues at present. We will fix this as soon as possible.

Outage: cold04 / cold06 backup server
Date / Time: 2012-10-11 - 2012-10-12
Outage Type: Unscheduled
Services Affected: All customers with On Demand backups

Description: We experienced some issues with a server conversion performed two days ago that did not manifest until today. This issue has been rectified, but please contact support@cloudforge.com if you experience further issues. Thank you for your patience!

Outage: SVN02 server
Date / Time: 2012-10-08 16:00 - 16:20 UTC
Outage Type: Unscheduled
Services Affected: SVN02 private customers

Description: Engineers are investigating the trouble. We thank you for your patience.

UPDATE: Engineers have restored the service. We will be replacing this server with a server with a better architecture soon. Details to follow.

Date/Time: Saturday Sep 29, 2012 22:00 UTC - Sep 30, 20:00 UTC

Outage Type: Unscheduled

Servers Affected: Trac01

Description: One of the disks on our Trac server has been giving I/O errors, and our engineers are looking into this issue currently.

UPDATE: We have resolved the disk issue on the server, but response may be a bit sluggish while we continue to free up some space. Our apologizes for the inconvenience.

Outage: ScrumWorks Pro
Date / Time (Duration): 2012-09-25 14:05 UTC - 2012-09-26 14:00 UTC
Outage Type: Unscheduled
Services Affected: ScrumWorks Pro

Description: We are investigating the nature of the outage and will provide an update shortly.

UPDATE: SWP is being failed over to a secondary server. This process may take up to three hours. Thank you for your patience.

UPDATE : SWP is accessible for most of the users. However,few users are still having issues in accessing the latest sprints on SWP and our engineers are working on it. If you are experiencing issues or missing data, please contact support@cloudforge.com

Outage: ScrumWorks Pro
Date / Time: 2012-09-17 7:30 UTC to 2012-09-17 9:45 UTC
Outage Type: Unscheduled
Services Affected: ScrumWorks Pro
Duration: Ongoing

Description: We are investigating the nature of the outage and will provide an update shortly.

UPDATE: Our engineers are working diligently on the issue. We will provide an ETA once we a closer to solving the issue.

UPDATE : all the SWP instances are UP. If you have any problems in SWP, please raise a support case.