Artstor Help > ARTstor Troubleshooting

From Artstor Help

Set ARTstor as Trusted Site

Internet Explorer users may want to set ARTstor as a "Trusted Site" in their browser settings.

1. Open a new Internet Explorer browser window.
2. In the browser toolbar, click Tools > Internet Options... For IE 7 users, the Tools option is located in the upper right corner of the window.
3. In the window that opens, click the "Security" tab.
4. Click the green "Trusted Sites" icon that appears at the top of the window. Then, click Sites.
5. In the new window that opens, un-check the box next to "Require server verification (https) for all sites in this zone," which is located in the bottom of the window.
6. Enter *.artstor.org and *.artstor.net in the field under "Add this web site to the zone."
7. Click Add, so that the ARTstor URL appears in the list of "Web sites." Click OK to exit the window.

Firefox users

Firefox will allow users to add trusted sites but still caps the number of popups allowed from any one site (usually at 20). To rememdy this open a Firefox browser window and in the URL bar type about:config . Filter for dom.popup_maximum . Double-click this line and enter a new maximum, such as 1,000 or more.

Clear your browser cache

Internet Explorer | Firefox for PCs | Firefox for Macs | Safari

Internet Explorer

1. Open a new Internet Explorer browser.
2. Go to the "Tools" toolbar menu and select "Internet Options..."
   • For IE 7 users, the "Tools" toolbar button is located in the upper right corner of the window.
3. The "Internet Options" window should open to the "General" tab; if not, click on the tab marked "General."
4. Go to the "Temporary Internet Files" section, then click on the "Delete Files..." button. In the dialog that pops up, click "OK." This will delete all of the files that are currently stored in your cache.
   • For IE 7 users, go to the "Browsing History" section and then click on the "Delete" button. In the new window that opens up, click on the "Delete files" button to the right of "Temporary Internet Files." Then click on the "Close" button the exit the window.
5. Click "OK" to exit "Internet Options".
6. Close your current browser window and open a new one to begin using ARTstor again.

Firefox for PCs

1. Open a new Firefox browser window.
2. Go to the "Tools" toolbar menu and select "Options..."
3. When the "Options" window opens, click on the "Advanced" icon in the navigation panel.
4. Click on the "Network" tab and in the "Offline Storage' section click the "Clear Now" button. This will delete all of the files that are currently stored in your cache.
5. Click "OK" to exit "Options".
6. Close your current browser window and open a new one to begin using ARTstor again.

For more information see the Firefox Support site on how to clear your cache.

Firefox for Macs

1. Open a new Firefox browser window.
2. On the menu bar, click on the Firefox menu, and select “Preferences....”
3. Select the ‘Advanced” panel.
4. Click on the “Network” tab.
5. In the Offline Storage section, click “Clear Now”.
6. Close your current browser window and open a new one to begin using ARTstor again.

For more information see the Firefox Support site on how to clear your cache.

Safari

There are two ways to clear your Safari browser cache.

1. Open a new Safari browser window. On a Mac, click on Safari in the upper left hand corner and select "Reset Safari" from the drop down menu and then click on the "Reset" button. On a PC, click on the Gear icon in the right toolbar and click on the "Reset Safari" option. In the message window that pops up, click on the "Reset" button.
2. Press the following combination of keys on your keyboard: Option , Command , and "E" on a Mac or Ctrl, Alt and "E" on a PC. In the message window that pops up, click on the "Empty" button.

Enable cookies

Cookies are messages sent to a web browser by a web server. Their main purpose of cookies is to identify users, in order to remember login information, prepare customized web pages, or save preferences that you have set for specific web sites. ARTstor uses cookies, so you will need to enable them while working in the Digital Library. Please use the following instructions to enable cookies in the following web browsers:

Internet Explorer | Firefox for PCs | Firefox for Macs | Safari

Internet Explorer

1. Open a new Internet Explorer browser window
2. Go to the "Tools" toolbar menu, and then click on "Internet Options..."
   • For IE 7 users, the "Tools" toolbar button is located in the upper right corner of the window.
3. Click on the "Privacy" tab, where you will find a sliding bar that you can slide up and down for higher/lower levels of privacy. #Select "Medium," "Low," or "Accept all Cookies."

Please note: Internet Explorer users should also set ARTstor as a Trusted Site.

Firefox for PCs

1. Open a new Firefox browser window.
2. Go to the "Tools" toolbar menu and select "Options...".
3. When the "Options" window opens, click on the "Privacy" icon in the navigation panel.
4. Click on the "Cookies" category or tab and then check the box next to "Allow sites to set cookies" or "Accept cookies from sites." Click the "OK" button to exit the "Options" window.
5. Alternatively, you can un-check this option and then click on the "Exceptions" button to the right. In the "Exceptions" window that opens, type "www.artstor.org" into the text field beneath "Address of the web site," then click the "Allow" button.

For more information see the Firefox Support site on enabling cookies.

Firefox for Macs

1. Open a new Firefox browser window.
2. On the menu bar, click on the Firefox menu, and select "Preferences".

1. When the "Preferences" window opens, click on the "Privacy" icon in the navigation panel.
2. In the dropdown menu next to “Firefox will:”, select “Use custom settings for history”.
3. Check mark “Accept cookies from sites” to enable Cookies
4. Alternatively, you can un-check this option and then click on the "Exceptions" button to the right. In the "Exceptions" window that opens, type "www.artstor.org" into the text field beneath "Address of the web site," then click the "Allow" button.

For more information see the Firefox Support site on enabling cookies.

Safari

1. Open a new Safari browser window.
2. Go to the "Safari" menu and select "Preferences..."
3. In the window that opens, click on the "Security" icon.
4. Find the "Accept Cookies" section. Click in the radio button for "Always" or "Only from sites you navigate to."

Change screen settings

A screen resolution of at least 1280 x 1024 pixels is recommended for optimal viewing of ARTstor. For optimal viewing of ARTstor images, especially in the OIV, your color settings should be set to True Color (32 bit). Please use the following instructions to change the monitor resolution and color settings for PCs or for Macs.

For PCs

1. Click on the "Start" button in the lower left corner of your screen. #Slide your cursor up and select the "Control Panel" option.
2. In the new window that opens, double-click on the "Display" icon.
   • If you are using Windows 2000, click on the "Start" button, then slide your cursor up to the "Settings" option to choose "Display." If you don't have this option, click on "Control Panel," and once the window opens, double-click on the "Display" icon.
   • Note: For a shortcut to bypass the steps outlined in #1, right-click directly onto your desktop (with no program windows open) and choose "Properties" from the drop-down menu. This will also open the "Display Properties" window.
3. When the "Display Properties" window opens, click on the "Settings" tab.
4. In the bottom half of the window, you will see a "Screen area " or "Screen resolution" section that displays your current screen resolution below a downward pointing arrow.
   • Click on the arrow and slide it to the right or left until the text below shifts to 1280 x 1024 pixels. If a value larger than 1280 x 1024 shows up, you have gone to far. Simply move the arrow back to the left until the text reads 1280 x 1024 pixels.
   • If you have a large monitor, you can set your resolution to higher a higher value, e.g. 1280 x 960.
5. Also in the bottom half of the window, you will see a "Colors" or "Color quality" area that displays your current color setting [e.g. "256 Colors" or "High Color (16bit)"].
   • Select "True Color (32 bit)" from the drop-down menu.
6. Click on the "Apply" button, and then "OK" to exit the window.

For Macs

1. Go to the Apple menu, then select the "System Preferences" option.
2. Click on the "Displays" option, then click on the "Display" tab.
3. Select the desired screen resolution from the list in the "Resolutions" panel in the left-hand side of the window.
4. Then, select the desired color setting, e.g. "Millions", from the drop-down menu in the right-hand side of the window.
   • Most likely, the default color setting on your Mac will be sufficient to view ARTstor images, so you may not need to change this setting.
5. Close the window to apply your changes

Disable Flashblock

Flashblock is an add on for Firefox that blocks all Macromedia Flash content from loading. You will need to click on a placeholder in order to view the Flash content. Unfortunately, this plugin will prevent you from viewing images in the Image Viewer, so you will need to add ARTstor as an exception.

1. Open a new Firefox browser.
2. Go to the "Tools" toolbar menu and select the "Add-ons" option.
3. In the new window that opens, click on the "Extensions" tab.
4. Select "Flashblock" from the list and then click on the "Options" button.
5. In the "Whitelist" area, type "*.artstor.org" into the field provided and then click on the "Add" button.
6. In the same field, enter "*.artstor.net" and click on the "Add" button again.
7. Click on the "OK" button to close the window.

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