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Customer
Sprint is #1 among all national carriers in customer satisfaction and most improved, across all 47 industries, over the last four years. Sprint is also the only U.S. company to go from last place to first place in its industry over the past four years. – American Customer Satisfaction Index (May 2012)
Sprint has been ranked Highest in Satisfaction with the Purchase Experience among Full-service Wireless Providers, three times in a row – J.D. Power and Associates (Aug. 2012)
Virgin Mobile USA has been ranked Highest in Satisfaction for Customer Care with Non-Contract Wireless Service –J.D. Power and Associates (July 2012)
“The Customer Experience Index, 2012” - Sprint’s score was higher than the average of all of the wireless service providers surveyed – Forrester Research, Inc. (Jan. 2012)
Network Award for Global Wholesale Excellence – ATLANTIC-ACM (Jan. 2012)
U.S. Long-Haul Wholesale Carrier Excellence Awards for Customer Service, Network Performance, Provisioning and SalesReps –ATLANTIC-ACM (April 2012)
Sprint offers excellent end-to-end mobile solutions for small business – Frost & Sullivan (Feb. 2012)
North American Customer Value Enhancement of the Year Award in the machine-to-machine (M2M) Communications market – Frost & Sullivan (Nov. 2011)
2012 Pilothouse Award for MPLS Service – Nemertes Research (Aug. 2012)
#1 machine-to-machine (M2M) scorecard ranking among North American-based communications service providers; ranked #2 globally – Analysys Mason (Nov. 2011)