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Customer Service Phone Numbers
For all MTA services, dial 511, the New York State transit and traffic line.
To reach an MTA service, simply say (at any time) MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels. (New York City Transit's paratransit service, Access-A-Ride should be called directly; see below for the phone number.)
Deaf/hard of hearing customers: use your preferred relay service provider or the free 711 service relay to reach 511. Out-of-region and international callers, consult the menu below.
Service times are indicated. When days of the week are not specified, the service is available seven days a week.
New York City Subways and Buses(New York City Transit, MTA Bus, Staten Island Railway) |
511 |
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| Say "Subways and Buses", then | ||
Service Status |
Say "Service Status" | 6 AM - 10 PM 24/7 Automated Information |
| Trip Planning/Schedules | Say "Plan a Trip" | 24/7 |
| MetroCard (including Balance Protection, Reduced-Fare, EasyPay, Claim Filing and Tracking) | Say "MetroCard" | 6 AM - 10 PM |
| Comments and Concerns (including Subway Delay Verification) | 6 AM - 10 PM | |
| Lost and Found | Say "Lost and found" | M, T, F, |
| ADA Compliance | Say "ADA Compliance" | M - F, 9 AM - 5 PM |
| Transit Adjudication Bureau | Say "Transit Adjudication" | Hearings, |
| Employment | Say "More choices" then "Employment center" |
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| Corporate Directory | Say "More choices" then "Corporate directory" |
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| Bulk Map Request | Say "More choices" then "Bulk Map Request" |
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| Visually Impaired Balance Information | Say "More choices" then or call direct – 800-861-9614 |
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EasyPay |
Say "MetroCard" or call direct – | 877-323-7433 |
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New York City Paratransit ServicesAccess-A-Ride |
877-337-2017From outside region 718-393-4999 |
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| Applications and Information | Press 1 | M - F, 9 AM - 5 PM |
| Make a Reservation | Press 2 | 7 AM - 5 PM |
| Change a Reservation | Press 3 | 24/7 |
| Cancel a Reservation | Press 4 | 24/7 |
| Same-day Travel Problems | Press 5 | 24/7 |
| Subscription Service | Press 6 | 8 AM - 5 PM |
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Rail
Long Island Rail Road |
511 |
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| Say "Long Island Rail Road", then | ||
| Schedule Information | Say “Schedules” | 24/7 |
| Fare Information | Say “Fares” | 24/7 |
| Mail&Ride | Say “Mail and Ride” | M - F, 7:30 AM - 5 PM |
| Group Travel and Getaways | Say “Group Travel” | M - F, 8 AM - 4 PM |
| Lost & Found | say “Lost & Found” | M - F, 6 AM - 10 PM |
| Refunds | Say “More Options” then “Ticket Refunds” | M - F, 8 AM - 4 PM |
| Ticket Machine Assistance | Say “More Options” then “Ticket Machines” | |
| Hamptons Reserve Service | Say “More Options” then “Hamptons Reserve” | Seasonal: May - September |
| Comments & Concerns | Say “More Options” then “Public Affairs” | M - F, 9 AM - 5 PM |
| Corporate Offices or All Other Business | “More Options” then “Corporate Directory” | |
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Metro-North Railroad |
511From Connecticut 877-690-5114 |
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| Say "Metro-North Railroad", then | ||
| Schedule Information | Say “Schedules” | 24/7 |
| Fare Information | Say “Fares” | 24/7 |
| Station Information | Say “Station Information” | 24/7 |
| Promotions | Say “Promotions” | 24/7 |
| Mail&Ride | Say “More Options” then “Mail and Ride” |
M - F, 6:30 AM - 5 PM |
| Group Sales | Say “More Options” then “Group Sales” | M - F, 8:30 AM - 5 PM |
| Lost & Found | Say “More Options” then “Lost and Found” | M - F, 6 AM - 10 PM |
| Ticket Machine Assistance | Say “More Options” then “Ticket Machines” | 24/7 |
| Comments & Concerns | Say “More Options” then “Comments and Concerns” | M - F, 8:30 AM - 5 PM |
| Corporate Offices or All Other Business |
“More Options” then “Corporate Directory” | M - F, 8:30 AM - 5 PM |
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Bridges and TunnelsRobert F. Kennedy-Triborough, Bronx-Whitestone, Throgs Neck, Verrazano-Narrows, Henry Hudson, Cross Bay, Marine Parkway Bridges; Queens Midtown, Brooklyn-Battery Tunnels |
511 |
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| Port Authority of New York and New Jersey George Washington, Goethals, Bayonne, Outerbridge Bridges, Holland, Lincoln Tunnels | 511 | |
| New York City roads and all other bridges | 511 or 311 | |
| Say "Bridges and Tunnels", then | ||
| E-ZPass (toll-free number below) | Press 1 | 24/7 |
| If you know your party’s extension | Press 2 | |
| Corporate Directory | Press 3 | |
| Employment, Employment Verification, Benefits | Press 4 | |
| Legal | Press 5 | |
| Toll Payments; Staten Island Car Pool Tickets; Ticket/Token Refunds | Press 6 | |
| Special Truck Handling | Press 7 | |
| Bridge and Tunnel Locations | Press 8 | |
| All Other | Press 9 | |
| E-ZPass Customer Service Center | 800-333-8655 800-333-TOLL |
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MTA and Other General Numbers
| Police Emergencies | 911 |
| MTA Corporate Offices | 212-878-7000 |
| Public Meeting Hotline | 212-878-7199 |
| New York Transit Museum | 718-694-1600 |
| Anti-Terrorism Hotline | 888-692-7233 (888-NYC SAFE) |
| MTA Police non-emergencies | 212-878-1001 |
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Regional Transportation Services
| AirTrain/JFK | 877-535-2478 (877-JFKAirTrain) |
| AirTrain/Newark | 888-397-4636 (888-EWR-INFO) |
| Amtrak | 800-872-7245 (800-USA-RAIL) |
| Bee Line Bus - Westchester | 914-813-7777 |
| CT Transit | 860-522-8101 |
Fire Island Ferries Bay Shore Patchogue Sayville |
631-665-3600 631-475-1665 631-589-0810 |
| GBTA Bus - Bridgeport | 203-333-3031 |
| George Washington Bridge Bus Station | 212-564-8484 |
| HART - Huntington Township Rapid Transit | 631-427-8287 (631-HART-BUS) |
| Housatonic Area Regional Transit - Danbury | 203-748-2034 |
| Long Beach Buses | 516-431-4445 |
| LOOP Bus - Dutchess County | 845-485-4690 |
| New Jersey Transit | 973-275-5555 (TTY) 800-772-2287 |
| NICE Bus (Nassau Inter County Express) | 516-228-4000 |
| NY Waterway Ferry Service Service between Manhattan and New Jersey, between Haverstraw and Ossining, between Newburgh and Beacon, and between Manhattan and Yankee Stadium |
800-533-3779 (800-53-FERRY) |
| PATH (Port Authority Trans-Hudson) | 800-234-7284 |
| Port Authority Bus Terminal | 212-564-8484 |
| Pougkeepsie Transit System | 845-451-4118 |
| Putnam County Transit | 845-878-7433 (845-878-RIDE) |
| Connecticut Commuter Services | 877-287-4337 (877) CT-RIDES |
| Staten Island Ferry | (NYC) 311 |
| Transit Center | 866-410-2435 (866-410-CHEK) |
| Transport of Rockland | 845-364-3333 |
| Valley Transit District - Derby/Ansonia/Seymour | 203-735-6824 |
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Out of region callers
| Out of region | 877-690-5116 |
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International Callers
| International | 212-878-7000 |
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