Customer Care Center

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Registering for an event and need assistance?

Please contact the event planner directly. Cvent does not manage our clients' events. Questions about registration can only be answered by the planner. Our clients do not share this information with us. Learn how to contact the event planner.

Customer Care Hours

Event Management24/7
Mobile Event AppsSunday 9pm EST - Friday 9pm EST
Web SurveySunday 9pm EST Friday 9pm EST
Cvent Supplier NetworkSunday 9pm EST Friday 9pm EST
eMarketingSunday 9pm EST - Friday 9pm EST

Call Us Toll-Free

U.S. and Canada866.318.4357
UK0808.234.4543
Australia1800.502.472
South Africa00.800.3621.2324
Brazil0021.800.3621.2324
Finland990.800.3621.2324
Korea-Telecom002.800.3621.2324
Japan-KDD010.800.3621.2324
Thailand, Hong Kong001.800.3621.2324
Singapore ITFS800.1301.974
Argentina, Belgium, China (Telecom), Denmark, Germany, Hungary, Ireland, Israel (Barak), Italy, Luxembourg, France, Netherlands, New Zealand, Norway, Philippines, Portugal, Spain, Sweden, Switzerland, United Kingdom (BT)00.800.3621.2324

Dial 1 for Event Management
Dial 2 for Cvent Supplier Network

Dial 3 for Web Surveys
Dial 4 for eMarketing

Or contact us via Skype:customer_care_cvent

Service is our Trademark

Cvent's client services team is available to ensure that all client issues are promptly solved. Every member of our services team completes a 3 month training program to ensure that your call is answered by a friendly, knowledgeable professional.

Highest ratio of service personnel to clients in the industry
Live support staff available 24/7 for Event Management
24 hour live support on weekdays for Web Surveys and the Supplier Network
Dedicated relationship managers
Act as user advocates for product enhancement requests

International Service Excellence Award

The Customer Service Institute of America (CSIA) awarded the Cvent Client Services Team with the International Service Excellence Award in 2009 for outstanding service at a Contact Center. These awards are the world's peak customer service awards with leading customer service organizations and individuals around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence. In 2009-2010, fellow recipients of the awards included FedEx, Disneyland, and Virgin Airlines.

Product Training

Cvent offers three levels of training for clients: Basic Training, Advanced Training and Event Management. These free sessions not only review features of the products, but also impart critical best practices. Contact client services to register for an upcoming training session.

Free, live, online training sessions
Complimentary pre-launch consultation
On-site, in-person training available for a fee

Professional Services

Cvent's client services team can handle a variety of business tasks, such as data processing, analysis, and list building. Our in-house team of experts can also provide extensive consulting successful campaign strategies. Cvent's Event Builder and PlanCorps teams have created and launched over 100,000 events, surveys and marketing campaigns.

Full-service event and survey design
Complete turnkey campaign management
Event, survey and email marketing best practices evaluation
Custom report creation
Digitization of business cards
Contact entry and data processing
Survey data analysis