UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
Join the 100,000+ organizations in over 42 countries that rely on UserVoice.
Pricing starts at $0/mo & all premium plans come with a 30-day free trial. Compare products, plans and pricing →
Widget
Get customer feedback directly from your website with our easy-to-embed widget.
iPhone or iPad app
Embed a complete, native in-app customer service solution with only a couple lines of code.
Facebook App
Your fans can submit, discuss, and vote for ideas within your Facebook page.
Developer API
Build your own integration using our developer API.
Find out how these companies are engaging with their customers.
Why we don’t like Net Promoter, and what we used instead
We think Net Promoter isn't a good metric for customer satisfaction. Here's what we used instead, and how it's not just more accurate but also more actionable.
A happy customer could be worth forty thousand dollars
How The Oatmeal's Tesla Museum project is proof that great customer service equals increased revenue and loyalty. Move over, Marketing.
Introducing the Customer Service Scaling Timeline
You want to provide great customer service, but your greatest challenge is scaling. That’s why we're excited to announce a guide for ensuring consistently great customer service as you grow.
The Science of Customer Service: 40% of your customer service emails could be answered by your FAQ
We looked at data from a hundred companies using UserVoice Helpdesk, and their FAQs are answering an average of 15% of customer support issues a month (sometimes up to 40%). That's serious time saved.
UserVoice gave us a competitive edge by helping us focus on building the features that were most important to our customers. As we moved into international markets we also found their localization features a must have.
Ryan Holmes, CEO
Hootsuite
See Hootsuite's UserVoice
Having a direct channel between users and developers has let us focus our efforts on features that users want to see most and allows us to deliver the highest quality customer service possible.
John Clayton, Developer
Cheezburger
See Cheezburger's UserVoice