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What can I do if my DIRECTV service has been interrupted by Hurricane Sandy?

We're doing everything we can to restore DIRECTV service to every one of our affected customers as quickly as possible, including deploying additional technicians. Because of the size and severity of the storm, however, some areas, including zones outside of the directly affected areas, may experience delays. Please rest assured that we're taking every step possible to minimize these delays.

Here are a few quick things you can check to make your service call as efficient as possible:

  • Power must be restored to your home in order to resume DIRECTV service. Unfortunately, generator power is not sufficient. As soon as your power is restored, we will be able to provide assistance.
  • Please make sure your home is accessible to our technicians.
  • Please make sure that your home is not flooded or has standing water that could result in electrical shock.

Once you've confirmed these items, please call us at 1-800-531-5000. Our customer service representatives are standing by to assist you.

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We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

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