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We here at redditgifts are here to help but would really love if you'd take a look through these helpful frequently asked questions first.
Feeling extra helpful? How about you add a quesiton and answer to the list here.
About redditgifts
What is redditgifts?
Who can participate?
About the Terminology
Who or what is a "Santa"?
What or who is a “giftee”?
What or who is a “rematcher”?
What is “r/SS”?
What is “Matching Day”?
What is “Shipping Day”?
What are “Exchange Credits”?
General Questions
What's the difference between Arbitrary Day and Arbitrary Day Plus (other than the number of credits required)?
About the Exchanges
When do they happen?
Can I make a suggestion for an exchange?
Can I use multiple exchange credits to signup for an exchange more than once?
How much am I expected to spend?
Do I have to reveal myself to my giftee?
Can I cancel my participation?
Are we required to ship internationally?
How can I change the likes I entered when I signed up?
How are we matched up?
How can I change my shipping preference?
I’ve received my match, now what?
I don’t like my giftee; Can I get a new one?
I want to ask my giftee a question, can I do that without revealing myself?
What do the parcels on my status screen mean?
What if I cannot make the shipping deadline?
How do I mark the gift I’m sending as shipped?
How do I mark my gift I received as received?
I received an additional gift from my Santa, how do I update my post?
I've marked my outgoing gift shipped and marked the gift I received as received. How come I haven't got my exchange credit back?
What happens to people who don’t ship a gift or mark a gift received?
Why are some of my redditgifts trophies not showing up on my reddit profile?
About Shipping
What do I need to send a present through the mail?
Am I required to get a tracking number?
Can I ship from an online retailer straight to my giftee?
Do you have any suggestions for keeping shipping costs down?
Any tips for shipping internationally?
Sweet! I live close to my giftee! Can I deliver my gift by hand and not bother shipping it?
About Rematching
What is rematching?
My Santa never pulled my information or they never shipped, where do I sign up to be a rematch recipient?
My Santa claimed they sent something, but I've received nothing, what do I do?
Do I need to sign up to be a rematch Santa to be put in the rematch giftee pool?
How will I know if I've been rematched?
When will rematching happen?
Rounds? What are the rounds?
I want to be a rematch Santa, how do I do that?
I signed up to be a rematch Santa, will I receive again, or only give?
How will I know if I'm a rematch Santa?
When do I need to ship by?
I signed up for more than one rematch, will they all be in the same round?
Can I sign up to be a rematch Santa or change the number I'm willing to give after round 1 is done?
I see there are more people potentially needing rematching then there are people who signed up to be rematch Santas. What happens then?
I'm still confused... Help?
About the Gallery & Awards
Where can I see the gifts other have received?
I see some gifts have awards, how are they awarded?
About the Marketplace
Marketplace? What is this Marketplace?!?!
Want to sell my goods on the Marketplace, how do I do that?
I am having trouble getting my products to show up on the Marketplace, a little help?
I want to buy something, but it won’t let me pick a shipping option, why?
I want to buy something for my exchange giftee, can I do that?
Can I make a gift order and add a gift message?
“Anonymous gift”? What’s that?
Shoot! I forgot to mark it as a gift, is it too late?
I have a question about my order, who should I contact?
How do I view my past orders?
What are my payment options?
When is my card charged for my order?
How long can I keep something in my shopping cart?
Help! I need to change something about my order!
About Meetups
How do I find a meetup near me?
Can I create a meetup?
How can I update a meetup?
Can I add photos to a meetup I'm not an organizer for?
I’m a mod on a subreddit, does this give me any special powers for meetups attached to my subreddit?
Support
I need to change my details, how do I do that?
I changed my reddit username, and want to update redditgifts to use my new account, how do I change it?
Something on the site isn't working quite right, who to I tell?
More Questions
I have a question that is specific to me, who should I ask?
I have a question, but it might have been asked already, where should I look?

About redditgifts
What is redditgifts?

redditgifts has two focuses: organizing gift exchanges between redditors and providing a place to organize reddit meetups.
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Who can participate?

Participants must have a valid reddit account to sign up with redditgifts.
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About the Terminology
Who or what is a "Santa"?

A Santa is the person sending the gift. Regardless of which exchange (e.g. Secret Santa, Halloween, books, etc), we refer to the gift giver as a Santa.
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What or who is a “giftee”?

A giftee is the person who is receiving the gift.
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What or who is a “rematcher”?

A rematcher, also know as a Rematch Santa, is someone who has signed up to give to a giftee who’s original Santa didn’t follow through.
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What is “r/SS”?

The Secret Santa subreddit (reddit.com/r/SecretS...) is often abbreviated to “r/SS”.
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What is “Matching Day”?

Matching Day is the day sign ups close and participants are matched with their giftees. Matching Day varies with each exchange. The Exchanges page (redditgifts.com/exch...) will tell you the exact date for each exchange. Click on the “info” link for the appropriate exchange to see when it is.
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What is “Shipping Day”?

Shipping Day is the day everyone is supposed to have their gifts in the mail by. Shipping Day varies with each exchange. The Exchanges page (redditgifts.com/exch...) will tell you the exact date for each exchange. Click on the “info” link for the appropriate exchange to see when it is.
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What are “Exchange Credits”?

Exchange credits are what you get for participating in exchanges. They are free and the more you participate the more you get.

When you sign up for redditgifts, you are given 1 credit. When you sign up for an exchange, it costs 1 credit. When you have completed everything required of an exchange, you will receive your credit back, as well as an additional credit for completing the exchange. If you were a rematch Santa, you will receive 1 bonus credit for the exchange. The number of credits you have indicates the number of simultaneous exchanges you can participate in.

We do this to try to ensure that people do not sign up for many exchanges just to receive gifts. Hopefully as more time goes on, the more effective this system will be.

To see how many exchange credits you have, go to redditgifts.com/exch... and look under the “Sign up for new exchanges” header.
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General Questions
What's the difference between Arbitrary Day and Arbitrary Day Plus (other than the number of credits required)?

Arbitrary Day Plus is designed to allow participants to know that they are matched with other redditors who have participated at least enough times to have the 3 credits needed to participate. There is no other difference.
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About the Exchanges
When do they happen?

There are three primary exchanges every year, Secret Santa in December, Arbitrary Day in June, and Halloween in October. Look for information to start popping up early December, May, and September respectively.

There are also many other exchanges throughout the year. If you mark your profile (redditgifts.com/prof...) and make sure the box beside “Receive upcoming exchange notifications?” is checked, you will get an email when they are announced.
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Can I make a suggestion for an exchange?

Of course, please contact the admins at redditgifts.com/info.
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Can I use multiple exchange credits to signup for an exchange more than once?

At this time, exchange signups at limited to one per user, regardless of how many exchange credits that user may have.
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How much am I expected to spend?

We recommend about 20$ USD. However,you can choose to spend more or less. It really is not about the money but please do not be a dick about it. It is all about the thought and effort.

Please keep in mind if you choose to spend more, you are not guaranteed to receive a gift outside the 20$.
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Do I have to reveal myself to my giftee?

Revealing your identity to your giftee is completely up to you.
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Can I cancel my participation?

We understand that life sometimes gets in the way of good intentions. Any time before you are matched you may cancel. Once matching is done, however,, you can not cancel your participation.

If you would like to cancel your participation before Matching Day, go to your Exchanges page (redditgifts.com/exch...) and click on the title of the exchange you would like to cancel participation for, and click the "cancel participation" link.
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Are we required to ship internationally?

No, you opt-in to shipping internationally. **Please note that this is a preference, not a guarantee.**

If there are not enough people signed up in your country, you may get matched internationally, despite your preference. Likewise, if you opted-in to international shipping, you may be matched domestically.
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How can I change the likes I entered when I signed up?

Go to your Exchanges page (redditgifts.com/exch...):
1. Click on the title of the exchange you would like to update your likes for
2. Click on the “updates likes/dislikes” link
3. Update the text and click on “Update My Settings!”
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How are we matched up?

On matching day, our system will randomly match you with another redditor in a completely random fashion and you are not matched to each other.
E.g. ilovecats may send to ilovedogs who may send to ihatecats who may send to I hatedogs who may send to ilovecats. It’s completely random.

You are not provided with information on your Santa, only your giftee.
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How can I change my shipping preference?

This can only be done **BEFORE** sign ups close.

Go to your Exchanges page (redditgifts.com/exch...):
1. Click on the title of the exchange you would like to update your likes for
2. Click on the “updates likes/dislikes” link
3. Update the text and click on “Update My Settings!”
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I’ve received my match, now what?

Now, you get to stalk them, in a non-creepy way of course. Check their reddit history. You can look for them on google, facebook, twitter, linkedin, whatever. You do have all the information they have chosen to give you, so use it... But please do not be creepy about it.

Some of out favourite reddit-related tools are:
- metareddit - metareddit.com/stalk/
- reddit Investigator - redditivestigator.com
- redective - www.redective.com/
- reddit graphs - www.redditgraphs.com/

Once you have shipped your gift, please make sure you let us know you’ve shipped your gift here: redditgifts.com/faq/...
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I don’t like my giftee; Can I get a new one?

No. Who you are matched with is who you are matched with. Please keep in mind that you chose to give a gift for the sake of gift giving only and your gift may enlighten someone else’s life.
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I want to ask my giftee a question, can I do that without revealing myself?

Yes. Contacting your giftee is not required, but if you want to ask them something, on the Retrieve Match page (redditgifts.com/exch...), click on the exchange title, then click on “retrieve match” and there is a link below your giftee’s address which lets you send an anonymous message. When you send a message, your giftee will get an email letting them know, and you will get an email letting you know when they reply.
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What do the parcels on my status screen mean?

Your exchanges screen features a parcel icon that represents the gift you can expect. The date below indicates when the information was most recently retrieved by your Santa. This will change depending on how often your Santa looks at your info. The date indicates the latest date they looked at your info. When the present is shipped, the icon will turn green and the shipping information provided by your Santa will be to the right.

Tracking numbers are not required, but they are encouraged. Please also keep in mind that some people don’t check more than once.
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What if I cannot make the shipping deadline?

Your giftee is counting on you and they are waiting. If you are late shipping, please send your giftee a PM and let them know that they have not been forgotten.

If you do ship late, redditgifts will send you reminder emails. If you are very late, your giftee may mark the gift as unreceived which will result in you being banned from redditgift exchanges. That’s not cool.
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How do I mark the gift I’m sending as shipped?

From your exchanges page (redditgifts.com/exch... ):
1. Click on the exchange title
2. Click on the “confirm shipped” link
3. Enter the shipping details and you can either save the shipping information or save and add another package if you have shipped more than one gift.
Make sure you checked the “promised you shipped” chekbox!
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How do I mark my gift I received as received?

From your exchanges page (redditgifts.com/exch... ):
1. Click on the exchange title
2. Click on the “post received gift” link
3. Add as much information as you want, and include as many photos as you want.
4. Click on the “Save and Publish” link
Your Santa will get an email letting them know you received their gift with a link to the gallery.
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I received an additional gift from my Santa, how do I update my post?

Do the same thing you did when you first marked the gift received, from your exchanges page (redditgifts.com/exch... ):
1. Click on the exchange title
2. Click on the “post received gift” link
3. Add as much information as you want, and include as many photos as you want.
4. Click on the “Save and Publsh” link
Your Santa will get an email letting them know you received their gift with a link to the gallery.
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I've marked my outgoing gift shipped and marked the gift I received as received. How come I haven't got my exchange credit back?

Your exchange credit will be returned to you once your giftee posts their gift. If you go to your exchanges page (redditgifts.com/exch...), you will see the exchange icon in grayscale and "Please wait for your match to post the gift you sent" if all that remains is your giftee to post.

There will be a cutoff date by which all people who's giftees do not post the gift they received will receive their credit back.
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What happens to people who don’t ship a gift or mark a gift received?

They will be sent many email reminders and, ultimately people who don’t ship a gift or mark their gift received are banned from future exchanges.
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