Nov 13

Outage update

05:37PM CEST: We have had a partial database outage that we are recovering from at the moment. We should be back to normal with in 15-20 minutes. Thank you for your patience in the meantime. 

06:14PM CEST: We are bringing the systems back up slowly. Should just be a little while longer until we are fairly stable.

07:48PM CEST: We are now back up and running. Thanks so much for your understanding.

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  • Posted at 1:38am
Aug 26

Site availability

11:42am CEST: We are currently investigating a network issue

11:53am CEST: issue seems to be intermittent, we are continuing to investigate the root cause

11:56am CEST: site available

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  • Posted at 10:48am
Aug 23

Site Issues

3:49PM CEST/9:49AM EST/6:49AM PST: we’re currently investigating issues with the site and working hard to bring it fully back. We’ll update as soon as we can! Thanks for hanging in there!

4:23PM CEST/10:23AM EST/7:23AM PST: things have smoothed out now and the site is stable again. In regards to what happened, an unexpected issue came up while rolling out a change, causing slow loading across the site. Once the exact cause was located, all systems were ultimately reverted and recovered again.

We’re really sorry for the inconvenience this might’ve caused, but thanks for your patience!

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  • Posted at 2:52pm
Aug 13

Outage Update

From 4:40pm CEST (7:40am PST/10:40am EST) until 4:53pm CEST (7:53am PST/10:53am EST), we experienced a temporary server issue (resulting in “Yikes” pages), which was caused by an error on our side. More details on what happened exactly here.

We’re taking the necessary precautions to prevent this from happening again. Thanks again for everyone’s patience, and apologies for the inconvenience this may have caused.

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  • Posted at 4:59pm
May 30

API affected by Dashboard Maintenance

Hi all,

Due to some unexpected bumps, we had to perform maintenance on the database that handles dashboard activity, so currently no dashboard or activities data is available over the API. For example, your activity stream on the Next SoundCloud, mobile apps and activity data is not available at this time.

The main dashboard on classic SoundCloud is unavailable, but don’t worry—nothing is lost and tracks will appear again after maintenance.

Your own, incoming and exclusive tracks tabs are still accessible though!

We’re working to bring the Dashboard back up to speed as soon as possible — sorry for the inconvenience this may cause.

We’ll update here and on our @SCSupport Twitter feed as soon as we can.

Thanks a lot everybody!

Update: 30/05/2012 - 01:58 CEST

We’re up, stabilized, and currently continuing to monitor. Thanks again for everyone’s patience!

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  • Posted at 10:41pm
May 03

Current Downtime

03/05/2012 - 18:16 CEST

We’re currently experiencing network difficulties which is affecting all services. Our team are working hard to find the cause and stabilize the site.

Thanks for your patience

Update: 03/05/2012 - 19:56 CEST

We’re up and stabilizing, and currently continuing to monitor. Thanks again for everyone’s patience!

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  • Posted at 5:17pm
Apr 25

Current Downtime

25/04/2012 - 15:25 CEST / 14:25 GMT / 09:25 EST / 06:25 PST

We’re very sorry for the current downtime. Our team’s working hard to get the site back up as soon as possible. Many apologies for the inconvenience this causes.

Update - 16:36 CEST / 15:36 GMT / 10:36 EST / 07:36 PST

We identified the cause for the outage and have all hands on deck to restore services.

We currently don’t have an estimation on when the services will be available, but will keep posting updates here as they come in.

Update - 18:06 CEST / 17:06 GMT / 12:06 EST / 09:06 PST

We are making progress towards restoring services. We don’t currently have an timeframe estimation, but hope to be back up and running soon.

Update - 20:08 CEST / 19:08 GMT / 14:08 EST / 11:08 PST

And we’re back! Thanks so much for your patience, all services should be up and running, we’re continuing to monitor our systems.

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  • Posted at 2:26pm
Apr 23

Site Status - 23/04/2012

We’re currently experiencing issues which are affecting access to SoundCloud. Our team are working hard to find a cause for this and resume service.

Apologies for the inconvenience caused.

Update 4:42 PM CET - And we’re back, thanks for your patience!

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  • Posted at 2:41pm
Apr 14

Site Status

We’re currently experiencing some issues with the site and our team is investigating at this time to stabilize the site.

Apologies for any inconveniences, but we appreciate your patience. We’ll report back here with an update.

Update 4:25 AM CET / 10:25 EST:We’re back to normal, thanks guys!

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  • Posted at 2:01am
Apr 12

Site Status

We’re currently experiencing some backlogging on our servers, which is causing slow on-site performance and ‘Yikes’ messages. Our team are working hard to stabalise the site.

Apologies for the inconvenience of this, thanks for your patience,

UPDATE 17:23 - The backlog is now clear, and the site should be working. Thanks for your patience!

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