Posting Guidelines

                              Welcome to the Comcast Help Forums!

These forums are accessible to all Comcast customers. Membership and posting privileges are currently available as a free, added benefit to Comcast customers. We invite you to join in and discuss a variety of topics. Membership within the Comcast Help Forums is both a privilege and a responsibility. Becoming a registered member of the Comcast Help Forums means agreeing to abide by a few simple Comcast Help Forum rules and guidelines as outlined below:

Please Do:

1. Be Polite

These forums are designed to build a positive and thriving peer to peer help community. Positive, constructive comments and questions that are on topic will help maintain a positive spirit on these forums. Please give the same consideration and tolerance to others that you would like to receive from them.

2. Use a descriptive topic subject  

This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".

 

3. Ask questions

No question is considered silly or "dumb." We're here to help, so please ask away!

3. Stay on topic

Remember that these forums are to be used for help. Always stick to the original topic that was stated by the person who started the thread. If you have a suggestion or comment that is on a different topic, please start a new thread within the appropriate forum.

4. Be comprehensive

Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, email program, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.

5. Utilize the ‘Report Abuse to Moderator’ function  

Available on each post to alert a administrator to any trolling or flaming posts.

6. Use good netiquette

Finally, please practice good "netiquette." This includes respect for others, refraining from typing in ALL CAPS, avoiding flame wars, refraining from "bumping" threads (i.e.., posting for the sole purpose of moving a thread to the top of a forum page), using non-generic thread titles that indicate the subject of the thread, and keeping posts civil at all times. Together, we can make the community safe and fun for everyone!

 

7. Check back for replies to your post(s)

 

Because of the nature of forums, you will find that your question may not get answered right away. Make sure you check back on your post periodically for a few days to allow others to answer your question. Also, forum members here will answer your question here in the forums - they will not personally email you any answers so please do not add your email address to your post expecting an answer to be sent to you.

Please Don’t:

1. Post personal information in the forums

Please do your best to keep your identity and personal information safe. This includes:

 

 

• Your full name 
• Your telephone number
• Your Physical/Mailing Address
• Email addresses
• Credit Card numbers
• Account numbers
•  Other personally identifiable information

2. Use Profanity

Please keep your posts clean. Our forums have an automated profanity filter to block out inappropriate language. Please do not circumvent it by finding colorful ways to approximate or disguise those words. If you are caught trying to bypass the filters in any