Changes have been made to the Group's valuation panel. These changes will reduce the overall size of the panel while ensuring that national coverage is retained with no impact on service.
When a customer applies for a mortgage through Mortgage Express, part of the process involves a valuation company estimating the value of the property on the Group's behalf. The companies that form the Group's valuation panel are spread across the country, meaning a customer's property can be valued no matter where they live.
Over the past few years, the Group's valuation panel has steadily grown in size, to the point where it was recently considered to be unnecessarily large. The distribution team felt that now would be an ideal time to review the size and balance of the current panel so that it better meets the needs of the Group.
The current panel is split into two groups; a premier panel, made up of 130 national, corporate firms, and a secondary panel, which includes 42 smaller, localised firms. The secondary panel is only really used during times of high demand.
Considering the premier panel handled over 100,000 valuations in 2007 and had no need for the 'overspill' facility provided by the secondary panel, the review has focused on reducing the number of firms to a more manageable size. This will be possible without affecting the standard of service or quality of valuation reporting that has been established thus far.
Click here for a copy of the Valuation Panel.
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