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Zune
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Zune Questions and Answers
The purpose of this Q&A is for Zune users to learn where to find information and support for their Zune products and services, and to learn how to take advantage of the new Xbox Music service.
Cancel your Xbox LIVE Gold (paid) membership or Xbox Music Pass
Cancel an Xbox LIVE account, turn off Xbox LIVE auto-renewals, or cancel an Xbox 360 Entertainment For All Plan. For Xbox 360 Entertainment For All Plan subscribers, auto-renewal is not activated to renew when the subscription ends.
Buy, download, and play music using the Zune Music + Video software
Learn how to buy, download, and play music with the Zune Music + Video software.
Troubleshoot Xbox LIVE and Zune purchase problems
Learn what to do if you see a status code like 80153003, or an error message like “No Content Available,” when you try to buy something from the Xbox LIVE or Zune Marketplace.
Troubleshoot sign-in issues with your Zune account
Learn what to do when you have trouble signing in to your Zune account.
Play, add, and delete media in your Zune collection
Learn how to play, add, and delete your Zune collections when using the Zune Video + Music software.
Computer doesn’t recognize your device on the Zune Software
Find solutions to the errors that cause your device to not be recognized by the Zune software
Error code C00D11CD or C00D1126 occurs when you’re trying to use the Zune software
Learn what error codes C00D11CD and C00D1126 mean when you’re using the Zune software, and what you can do to resolve it.
Errors when trying to play DRM-protected music or videos in the Zune software
Learn what to do if you see error messages or have trouble playing DRM-protected music and video in the Zune software.
Download or reinstall the Zune Music + Video software and Zune player software
Learn how to download, install, reinstall, or remove the Zune Music + Video software and the Zune player software.
Can’t install the Zune Software
Find solutions for the errors that appear when trying to install the Zune Software on your PC
Can’t sync to Windows Phone 7 or Zune
Find solutions to the sync errors that appear on your Zune or Windows Phone 7
Create, play, and sync Zune playlists
Learn how to create, play, and sync Zune playlists on the Zune software and on your devices.
Buying or renting videos through Zune
How to buy or rent videos through Zune.
How do I update my phone software?
Learn how to update your Windows Phone 7 software to the latest version.
Can’t update or install your Windows Phone software
Find solutions to errors installing or updating your Windows Phone 7 software.
Sync Music Pictures and Videos from your Windows Phone
Learn how to sync music, pictures, videos, and other types of media content to your Windows Phone.
Zune player is not responsive
Learn what to do if a button on your Zune player does not respond.
Repair your Zune Player
Learn more about service and support for Zune players.
Check the status of your Zune repair
Go to the Zune Online Service Center to check on your repair. Make sure that you have your order's service request number handy.