Sittercity Privacy Policy

Last updated October 2012

This Privacy Policy discloses the information practices of Sittercity Incorporated ("Sittercity") applicable to this website www.sittercity.com (the "Site"). For purposes of this Privacy Policy, "Sittercity" means and includes Sittercity and its affiliates and subsidiaries and its and their investors, officers, directors, employees, agents, representatives and assigns. We encourage you to read this Privacy Policy carefully. Terms not defined in this Privacy Policy shall have the meaning set forth in the Sittercity Terms of Use. By accessing, viewing, and/or using the Site, each user (individually, "User" and collectively, "Users") understands and agrees to the privacy practices contained herein. If you object to anything in this Privacy Policy or the Sittercity Terms of Use, or otherwise do not understand or agree to be bound by this Privacy Policy or the Sittercity Terms of Use, do not use the Site and exit immediately.

Sittercity has been awarded TRUSTe's Privacy Seal signifying that this Privacy Policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of information provided by you. The TRUSTe program covers information collected through this Site and does not cover any information that may be collected offline. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding this Privacy Policy or practices, please contact us at support@sittercity.com. If you are not satisfied with our response you can contact TRUSTe here.

1. Notice of Privacy Policy Changes. Users may print a copy of this Privacy Policy by using the print button or feature in the browser. Sittercity suggests retaining a copy of this Privacy Policy for future reference. Sittercity may update this Privacy Policy to reflect changes to information practices. If any material changes are made, Users will be notified by email (sent to the e-mail address provided) or by means of a notice on the Site prior to the change becoming effective. Users are encouraged to periodically review this page for the latest information on the Sittercity information practices.

2. Information Collection, Use and Removal. Sittercity collects, stores, analyzes and uses information, content and materials Users post on the Site, submit to Sittercity and/or submit to other Users on or through the Site or by any other medium or method, including without limitation contact information (such as name, email address and physical address) and financial information (such as credit card number and expiration date) (collectively, "User Information"). User information will be used by Sittercity or third parties on Sittercity's behalf for purposes relating to the Site including, without limitation fulfillment of orders, billing, payment, marketing and customer service matters. User consents to the collection, storage, analysis and use of User Information as set forth in this Privacy Policy and the Sittercity Terms of Use. Sittercity may also collect, store, analyze and use information about Users provided by others for the purposes set out in this Privacy Policy and in the Sittercity Terms of Use, including without limitation payment processing services, and other online and offline sources. For assistance in removing User Information from Sittercity's database, please contact us at support@sittercity.com.

3. Use of Tracking Technologies. Sittercity and third parties on Sittercity's behalf use various tracking technologies, including without limitation cookies, web beacons, tokens, device fingerprinting, web analytics and other clickstream data, to collect, store, analyze, use and disclose information from and about Users' devices, Users' activities on the Site and Users' activities on the Internet, generally, in order to:

facilitate access to the Site;
offer a personalized experience when visiting the Site and using the Internet, generally;
deliver the products and services requested;
manage User accounts and provide Users with customer support;
perform research and analysis about the use of, or interest in, Sittercity products, services, or content, or products, services or content offered by third parties;
communicate by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to Users either from Sittercity or other third parties;
track Users' use of the Site, advertisements or e-mail messages;
develop, deliver and display targeted content and advertising on the Site and other websites;
measure the effectiveness of online advertising, content, programming or other activities;
verify eligibility and deliver prizes in connection with promotions, sweepstakes and contests;
enforce our Terms of Use;
process payment for any purchases made on the Site;
protect against or identify possible fraudulent transactions;
perform functions as otherwise needed to manage Sittercity's business; and
perform functions as otherwise described to Users at the time of collection.

4. Information Sharing. Sittercity will disclose User Information to third parties only in the ways and for the purposes that are described in this Privacy Policy and the Sittercity Terms of Use. Sittercity may disclose User Information in Sittercity's sole discretion: (a) to third parties that provide services on behalf of Sittercity and/or in connection with the Site; (b) if required or permitted pursuant to any applicable law, regulation, or court or administrative order; (c) in connection with any User's violation of or to otherwise enforce Sittercity's rights under the Terms of Use or other agreements with Sittercity; (d) to protect the property of Sittercity; or (e) to protect the personal safety and/or rights of employees of Sittercity, other Users, or members of the public. Further, and notwithstanding anything herein to the contrary, Sittercity may transfer, sell and/or distribute User Information to third parties: (x) for the satisfaction of any debt or upon liquidation of Sittercity should such a situation arise; (y) to a purchaser or transferee of all or a portion of Sittercity's assets in conjunction with the sale or transfer of such assets; and/or (z) with the exception of financial information, at or for any other purpose in Sittercity's sole discretion. User may opt-out of third-party retargeting program where Sittercity advertisements are delivered to Users while Users are on third-party websites with whom such third parties have purchased advertising inventory by visiting www.networkadvertising.org/managing/opt_out.asp

5. Consent. By using this Site, User consents to Sittercity's collection, storage, analysis, use and disclosure of User Information as set forth in this Privacy Policy and the Sittercity Terms of Use.

6. Third Party Websites. The Site may contain third party advertising and links to third party websites. Sittercity is not responsible for the privacy practices or policies of these advertisers or websites. Please contact such advertisers or websites directly for more information about their privacy practices. Sittercity expressly disclaims, and each User expressly releases Sittercity from, any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages, arising from and/or in any way related to third party advertisers and/or the use of links to third party websites that may appear on the Site, including without limitation such websites' availability, privacy policies, content, advertising, and/or products or other materials.

7. Security. The Site uses reasonable security measures in an attempt to keep User Information secure, including without limitation Secure Socket Layer (SSL) technology for sensitive User Information such as financial information. However, no data transmitted over or accessible through the Internet can be guaranteed to be 100% secure. As a result, Sittercity does not represent or warrant that User Information will be completely secure from misappropriation by hackers or from other nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network. Any User Information is provided at User's own risk. Sittercity expressly disclaims any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages, arising from and/or in any way related to any User Information, including without limitation to any acts by other Users or third parties with respect to such User Information.

8. Information Retention Policy. Sittercity may retain User Information for an indefinite length of time in order to preserve the integrity of the Sittercity databases, among other reasons. User consents to Sittercity's storage of all such User Information for this indefinite length of time, at Sittercity's sole discretion. If required by law, as is the case to comply with the Children's Online Privacy Protection Act (COPPA), Sittercity will delete User Information by erasing it from Sittercity's database upon request. Sittercity will also respond to written member requests to nullify User Information that is eligible for nullification in accordance with Sittercity's then-current policies. However, Sittercity will retain and use User Information as necessary to comply with legal obligations, resolve disputes, and enforce Sittercity's Terms of Use or other agreements. Any requests for such nullification will require verification of User's identity. For nullification of User Information, or if you have any questions regarding this policy, please contact Sittercity at support@sittercity.com.

9. Choices Available to Users. Users can choose not to provide certain User Information, but the failure to provide certain User Information may result in to the User being unable to use certain features of the Site such as registration, purchasing products or services, participating in a contest, promotion, survey, or sweepstakes, or asking a question on the Site.

Users can correct, delete inaccuracies, change or remove account information at any time by adjusting account settings. Certain types of information, such as age, cannot be altered without Sittercity's assistance. Please contact Sittercity at support@sittercity.com to change such information.

10. Electronic Communications from Sittercity. By using this Site, Users consent to Sittercity and/or third parties acting on behalf of Siettercity sending to User electronic messages relating to the Site and the business of Sittercity. Users may choose whether to receive communications from Sittercity or third parties with which Sittercity has a commercial relationship by adjusting account settings. Users who need assistance opting out of communications, can contact Sittercity at support@sittercity.com. Users will be given the opportunity, in any commercial e-mail sent by Sittercity, to opt-out of receiving such communications in the future using the link at the bottom of the email, though Users may not opt-out of receiving administrative emails. It may take up to 10 days to process an opt-out request. Opting out of Sittercity communications will not automatically opt User out of third-party linked websites.

11. Public Forums. Any User Information disclosed in public areas of the Site, such as message boards, job boards, blogs, Facebook or Twitter spaces, becomes publicly-available information and Users should exercise caution when deciding to disclose such User Information publicly. Sittercity expressly disclaims, and each User expressly releases Sittercity from, any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages, arising from and/or in any way related to any User Information, including without limitation to any acts by Users with respect to such User Information. To request removal of User Information from Sittercity's blog or community forum, contact Sittercity at support@sittercity.com. In some cases, Sittercity may not be able to remove User Information, in which case Sittercity will let User know if unable to do so and why.

12. Protection of Children's Privacy. This Site is not developed for, nor is directed at children. Therefore, Sittercity does not intend to collect information from children under 13 years of age. If it is discovered that Sittercity has inadvertently collected information from a child under 13 years of age, Sittercity will promptly take all reasonable measures to delete that data from databases and systems.

Note to parents: If your child is under 18 years of age and has become a Sittercity member using a false age, please notify us at support@sittercity.com so that we can immediately close the account and nullify all personally-identifiable information collected from them. To do so, you will need to provide your full name, address, phone number, e-mail address and child's User name.

13. Miscellaneous.

Import Contacts. Users may import contacts from Outlook or other email account address book to invite contacts to become members of the Site. Sittercity collects the username and password for the email account imported and will only use it for that purpose.

Facebook Connect. Users can log into the Site using sign-in services such as Facebook Connect. These services will authenticate User's identity and provide the option to share certain information such as name and email address to pre-populate the sign up form. Services like Facebook Connect give Users the option to post information about User's activities on this Site to User's profile page to share with others within User's network.

Social Media (Features) and Widgets. The Site includes social media features, such as the Facebook Like button and widgets, such as the share this button or interactive mini-programs that run on the Site. These features may collect User's IP address, which page User is visiting on the Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Site. User interactions with these features are governed by the privacy policy of the company providing it.

Testimonials. Sittercity posts customer testimonials on the Site which may contain personal information. Sittercity obtains the User's consent via email prior to posting the testimonial to post User's name along with User's testimonial. If User needs to have User Information removed from User's testimonial, please contact Sittercity at support@sittercity.com. In some cases, Sittercity may not be able to remove User Information, in which case Sittercity will let User know if unable to do so and why.

Referral Program. If Users choose to use the Sittercity referral service to tell a friend about the Site, Users will be asked for the third party's name and email address. Sittercity will automatically send that third party a one-time email inviting him or her to visit the Site. Sittercity stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Third parties may contact us to request that their information be removed from the Sittercity database.

Surveys. From time-to-time Sittercity may provide Users the opportunity to participate in contests or surveys on the Site. If Users participate, certain User Information will be requested. Participation in these surveys or contests is completely voluntary and Users therefore have a choice whether or not to disclose this User Information. The requested User Information typically includes contact information, including without limitation name, email address and physical address, and demographic information, including without limitation zip code.

14. Contacting Sittercity. If you have questions about this Privacy Policy, please contact Sittercity at:

By email: support@sittercity.com

By phone: 1-888-SIT-CITY

By mail: 20 West Kinzie Street #1500, Chicago, Illinois 60654