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sales@uservoice.com +1 (888) 840-0280 Get a demo| Ultimate | Premium | Plus | Basic |
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Collect, manage and respond to feedback
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30 day free trial. No credit card required.
Support tickets with integrated knowledge base
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30 day free trial. No credit card required.
Combined Feedback + Helpdesk. Our best product.
Save over purchasing separately
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30 day free trial. No credit card required.
~ What's an Agent? An agent is a licensed user who can moderate feedback forums, respond to support tickets, manage your knowledgebase and change site settings. ~
| Core features | Ultimate | Premium | Plus | Basic |
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| Instant Answers Widget Gather feedback and support issues directly on your website. Get up to 40% less support tickets - more info | |
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| Inspector Know who you're talking without opening an extra tab. Save time, write better ticket responses & make integrations easier - more info | |
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| Frictionless Feedback People can give feedback with only a name & email (or anonymously). No sign-up required. | |
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| Available in your language UserVoice is available in over 30 languages. Fantastico! | |
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| Knowledge Base Easily searchable with the ability to embed rich media in articles. Get up to 40% less support tickets - more info | |
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| Canned Responses Embed knowledge base articles into support requests to answer common questions. | |
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| Custom Rules Complete control over how your support tickets are handled and routed. | |
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| Custom logo & colors | |
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| Custom Fields Define additional support ticket metadata that can be filled in by customers or passed from your system to ours (ex: account information). Save time and route high value requests correctly by attaching important account info to every support ticket. | unlimited | unlimited | 1 custom field | 1 custom field |
| Feedback forums You'll want at least one for every product or topic you have. | unlimited | 10 forums | 1 forum | 1 forum |
| Training Additional cost. Contact sales@uservoice.com for more info. | |
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| Private Forums Grant access by individual email addresses. Great for feedback from groups | |
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| Export to Excel | |
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| Domain aliasing On your domain (ex: feedback.yourdomain.com) not ours. | |
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| Topic Categories Organize your ideas within a forum. | |
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| Saved Searches Save your custom ticket searches for easy access. | |
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| Custom CSS Skin your UserVoice site to match your own look-and-feel. No designer? No problem. We'll build your design to match your specifications. Contact sales | |
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| Single Sign-on (SSO) Make it even easier for people to give feedback by integrating your existing sign-in system. | |
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| SSO-Based Access Controls Grant access to specific forums or an entire site using single sign-on. Great for feedback on products in beta | |
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| Facebook App Gather feedback directly on your Facebook page. Great for campaigns and large brands. | |
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| Google Analytics Integration Track users & traffic to your UserVoice site | |
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| Multiple language support | |
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| File attachments Allow people to submit attachments with their feedback. | |
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| Support Queues Assign support tickets to agents, or queues. | |
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| Advanced Access Controls Grant access to entire email domains (*@acme.com) or IP address blocks. Best option for internal company deployments | |
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| Custom Statuses Custom statuses allow you to change the idea status labels, and specify which status will close the idea and return your users’ votes. | |
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| SSL-encrypted communication Ensure all feedback & discussions on your forums is secure. | |
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| Moderation & Content controls Allows for both manual and automated review and filtering of content before it's published. | |
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| Custom HTML & Javascript Complete customization of your UserVoice site. No designer? No problem. We'll build your design to match your specifications. Contact sales | |
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| White-labelling Remove all "powered by UserVoice" branding. | |
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| Custom Terms of Service Contact sales@uservoice.com for more details. | |
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| Paper invoicing | |
| Integrations | Ultimate | Premium | Plus | Basic |
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| API Complete REST API that we use ourselves - more info | |
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| Web Hooks Real-time push notifications. | |
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| iPhone / iPad Plugin Gather feedback and support issues inside your app - more info | |
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| SugarCRM Bi-directional data sync + Inspector add-on - more info | |
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| Yammer UserVoice activity pushed into your Yammer streams - more info | |
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| HipChat Real-time event notifications in your chat rooms - more info | |
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| Campfire Real-time event notifications in your chat rooms. | |
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| Facebook App Gather feedback directly on your Facebook page. Great for campaigns and large brands. | |
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| Google Analytics Track users & traffic to your UserVoice site | |
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| 3rd Party Integrations | Ultimate | Premium | Plus | Basic |
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| JIRA Sold by AppFusions - more info | |
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| Pivotal Tracker Open Source - more info | |
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| WordPress Free - more info | |
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| Web Matrix Free - more info | |
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| Feeds App For more information visit feedsapp.com | |
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| SnapEngage For more information visit snapengage.com/uservoice | |
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| Sprout Social Free - more info | 
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