- How do I check to see if my HGST hard drive is in warranty?
- How to replace a HGST hard drive?
- How do I package my hard drive to return to HGST?
- Does HGST provide Data Recovery Services?
- Will I be receiving the same hard drive in return?
- Who pays for shipping?
- When will HGST ship my replacement?
- How do I check the status of my RMA?
- HGST (GST) has already signed for my hard drive(s).
Why is the status still “not received”?
- Why was there a bill included with my replacement hard drive(s)?
| Q: |
How do I check to see if my HGST hard drive is in warranty? |
| A: |
To check warranty status of your HGST hard drive, please visit the Warranty/RMA section. Select your country and then enter the serial number and enter the challenge code. Then select the check warranty button. |
| Q: |
How to replace a HGST hard drive? |
| A: |
If you are experiencing problems with your drive or would just like to test the drive’s integrity, download and run the HGST Drive Fitness Test.
If possible, we recommend that you backup any important data before running the test. Run the quick test first. If you are experiencing problems, but receive the result 0x00 try running the Advanced Test option. When you have completed the test, please contact the Support Center with the results and our agents will be able to assist you on resolving the problem. If you require an RMA please visit the Warranty/RMA section. |
| Q: |
How do I package my hard drive to return to HGST? |
| A: |
See our Packaging Instructions section. |
| Q: |
Does HGST provide Data Recovery Services? |
| A: |
HGST is not able to provide data recovery services, please see our Data Recovery Policy. |
| Q: |
Will I be receiving the same hard drive in return? |
| A: |
No. You will receive a different hard drive. All data and software on your returned hard drive will be lost. You may be provided with an approved alternate part number if HGST does not have stock of the same part number. You will be sent a recertified replacement unit. If the defective drive is part of a RAID environment, please contact the Support Center in your geography. |
| Q: |
Who pays for shipping? |
| A: |
The customer is responsible for shipping costs when shipping their defective hard drive to HGST (GST). HGST will pay the shipping costs when shipping a replacement to the customer. |
| Q: |
When will HGST ship my replacement? |
| A: |
If product is available, your replacement hard drive(s) will ship within 2 business days after the receipt of your defective hard drive. You can expect your replacement hard drive(s) to arrive within 7 to 10 business days. Please be aware that you may experience a delay in receiving your replacement drive based on stock availability. |
| Q: |
How do I check the status of my RMA? |
| A: |
If the RMA was created online you may check the RMA status online.
Please contact the Support Center in your geography if the RMA was not created online. |
| Q: |
HGST (GST) has already signed for my hard drive(s). Why is the status still “not received”? |
| A: |
This occurs when the drives are physically received at our collection centers but have not been validated against your RMA. HGST will generally process drives as “received” within two business days of receipt. However, if there are any issues with the RMA, receipt will be delayed and you may be contacted.
If you have questions or need additional information, please contact the Support Center in your geography. |
| Q: |
Why was there a bill included with my replacement hard drive(s)? |
| A: |
The paperwork that is included with the replacement drive(s) is not a bill; it is called a Pro-forma Invoice. A Pro-forma Invoice may be required for customs purposes only when a product is being imported into your country. There is no payment required for the replacement drive you received.
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