osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free. learn more»»
What people are saying about osTicket
There are so many open source products that claim to be easy to install and configure, but few deliver. osTicket really is easy to install and configure! I can see that it is quite configurable if you want to tweak it, but I could not believe how quick I was up and running with a ticket system allowing e-mail generated tickets (with attachments). Incredible.- Scott
This is exactly what I wanted: a simple to install, simple to configure, simple to use web-based ticketing system without a gazillion of features! I know there are many people wanting more features and that there's a new version coming out (version 2.0) but for me, and my team, the latest version fulfils all of our needs!
It amazes me that OsTicket isn't more popular. I'm glad I found about it by doing a search on "ticketing systems" on serverfault.com. On my side, you bet I'll be recommending it everywhere.- @Craconia
This is more than brilliant! Installing this support system was incredibly easy and the configuration and usability scores 10 out of 10 from me. This really is excellent. Thanks guys!- Pete L.
I was able to set up a full support system in minutes and best of all...this script is FREE! A script such as this would probably be worth hundreds.It is good for us small businesses just starting out and even large corporations.- Steve
Our company spent a ton on Siebel and this system is better for our needs and free!- Anonymous
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