TiVo Announcements

TiVo Brings Spotify to TiVo Premiere Boxes

TiVo Inc. (NASDAQ: TIVO), the creator of and a leader in advanced television services including digital video recorders (DVRs), today announced the availability of leading music streaming service Spotify for its TiVo Premiere boxes in the US. The introduction of Spotify to the host of applications offered through TiVo is the latest example of the company's efforts to deliver a complete, customizable entertainment experience, from television to movies to music, in one box.
 
"TiVo is continuing to revolutionize the way people consume entertainment content, and not just television programming," said Tara Maitra, SVP and general manager of content & media sales at TiVo Inc. "By providing access to Spotify on TiVo, customers are able to experience their music and playlists through the best sound system in their house, as opposed to just their phone or PC, and through the convenience of one remote."
 
On TiVo, consumers can sign-in with an existing Spotify Premium account ($9.99/month) to seamlessly and immediately enjoy their current playlists through their television. Once the Spotify app is launched on TiVo, users simply enter their username and password to begin enjoying music. It will allow TiVo owners to stream music through their home theater system, as well as browse playlists, albums and artists, and search for related artists using the TiVo remote control.
 
"Integrating Spotify with the TiVo interface brings a more seamless user experience to Spotify fans, and introduces TiVo fans to a new way to listen to millions of songs for free," said Pascal de Mul, Global Head of Hardware partnerships, Spotify. "Through this, users will be able to stream their playlists through their TiVo and home theater sound system and share their music with friends."
 
Spotify joins TiVo's current musical lineup of Pandora, Rhapsody, Live365, Music Choice and songs connected from a PC or Mac music library*. The Spotify app is expected to begin rolling out to customers in the next 24 hours and TiVo customers will find it in the Music & Photos menu.
 
To learn more about Spotify on TiVo or to sign up for a free, 30-day trial of Spotify Premium, visit www.spotify.com/tivo.
 
* To stream songs connected from a PC or Mac, you will need TiVo Desktop software for PC or TiVo Desktop software for Mac. TiVo Desktop software is not required to use Spotify, Pandora, Rhapsody, Live365 or Music Choice.

AOL On App Now on TiVo Interface

Early this fall, we informed you that we would be teaming up with The AOL On Network to bring quality video content from on.aol.com straight to your TiVo Premiere; as of today, TiVo Premiere DVR owners can stay current with entertainment, technology, news and culture through the AOL On app found on TiVo’s interface. This app brings videos from a range of premium content partners including Reuters, Entertainment Tonight, Gourmet TV and BBCand so many others! You can watch current event videos from the most trusted sources on your big screen TV without relying on your laptop or desktop to do so. The recently redesigned app features over 380,000 high-definition short-form videos from the AOL On library. New features include the addition of AOL original content from even more trusted properties such as Moviefone, Engadget and HuffPost Entertainment, to make it that much easier for you to browse through premium videos all in one place.
 
                                      
Along with the ability to watch today’s most relevant videos like you’re watching your own personalized morning news, the AOL On app gives you access to today’s best music. You and your family will be able to listen to full albums from top artists of any genre with the app’s CD Listening Party feature.

All of this content can be accessed from the AOL On app through the TiVo home screen, TiVo Central. With the addition of the AOL On app, your TiVo box will be more in the know than your teenager and you’ll continue to make your overall home entertainment experience about a 1000 times better. Visit www.tivo.com/aolon for more information!

TiVo and Virgin Media Expand Offering to Enable Live TV Viewing 'Anywhere'

TiVo Inc. (NASDAQ: TIVO), a leader in the advanced television entertainment market, today announced details of the latest features coming to their next-generation TV offering with Virgin Media, enabling Virgin Media subscribers to enjoy the TiVo® experience delivered from the cloud on devices beyond the living room through a new service called 'Virgin TV Anywhere'.
 
Building on the success of Virgin Media's TiVo service, which has been deployed to more than one million subscribers since its launch in December 2010, the two companies are now expanding the capabilities of this leading connected TV service offering by introducing a cloud-based TiVo experience that will give subscribers access to live program viewing online, and on tablet and mobile phone devices through a free downloadable iOS* app. Additionally, consumers will have the ability to remotely manage their favorite shows and interface directly with their TVs through these devices.
 
Cindy Rose, Executive Director of Digital Entertainment at Virgin Media, said, "Our subscribers are increasingly looking to access their favorite digital entertainment across multiple screens both in the home and on the go. Our partnership with TiVo has always been about much more than just delivering the industry's best in-home hybrid television experience to our subscribers, but also leveraging TiVo's pioneering technology to deliver exciting new products to bring customers a compelling entertainment experience to enjoy whenever they want, wherever they are."
 
Joshua Danovitz, VP & General Manager, International, TiVo Inc., said, "Virgin Media shares the same vision to provide the best television experience possible, and it's very exciting that over one million Virgin Media subscribers currently enjoying the TiVo experience in their living room will now be able to take the Virgin Media TiVo experience online or on the go through their tablets and mobile phones. We are thrilled to launch this IPTV mobile platform with Virgin Media."
 
The Virgin Media TV Anywhere iOS app for the Virgin Media: TiVo® Service is available now.
 
More information can be found on TiVo's official site.

TiVo Support Representatives Now Monitoring forums.tivo.com

Hi all,
 
A group of specially selected Technical Support representatives have begun to monitor the TiVo forums at forums.tivo.com. They will be monitoring 7 days per week and will answer customer questions, where appropriate. We will make our best effort to respond to all Customer Support requests within 6 business hours. TiVo Support Representatives can be identified by their username which begins with: “tivosupport_” and by their TiVo logo avatar.
 
IMPORTANT! DO NOT post any personal information, such as your credit card details, email address, home address, etc., in the public threads. If you are logged in, you may privately send your TSN to a Support Representative, however, by hovering over an agent’s name and choosing ‘Send message’. To check your inbox, click on your name in the upper-right of the screen and select the ‘Private Messages’ tab. DO NOT send your credit card details via Private Message. If you need to make a purchase or conduct a transaction which requires disclosure of your credit card details, only do so by calling TiVo Customer Support.
 
We hope that this new channel of customer support is helpful for the community.
 
Thank you!
The TiVo Team

XFINITY Video On Demand for TiVo Premiere has launched in Boston & the San Francisco Bay Area!

XFINITY Video On Demand for TiVo Premiere has launched in Boston & the San Francisco Bay Area. If you are having any difficulty accessing or using this feature, please review our XFINITY Video On Demand for TiVo Premiere troubleshooting steps. To find out if XFINITY On Demand for TiVo Premiere is available in your area, please visit: tivo.com/xfinity.

CableCARD & HD Setup Wizards

Two pieces of content on the support site which have been very helpful to new customers in the past are our CableCARD and HD Setup wizards. These flash-based presentations will walk you through the steps of setting up your HD TiVo box.
CableCARD wizard: tivo.com/cablecardhelp
HD setup wizard: tivo.com/setup
If you need additional help, please chat with us online at tivo.com/chat.
Thanks!
The TiVo Team

TiVo on the Web

TiVo.com offers a number of tools to help you manage your account, report issues, and more. Here are a few that our customers have found particularly useful in the past:

  • Season Pass Manager – Reprioritize, delete and transfer season passes between boxes.
  • m.tivo.com – Get the best possible tivo.com experience on your mobile device.
  • Lineup tool – If you notice that program descriptions/channels are incorrect, please report it at tivo.com/lineup.
  • My Account – Update your credit card and contact info, review your billing history, toggle DVR preferences and more at tivo.com/myaccount.
  • Email support – Contact us via email for help with Technical Support issues.
  • Chat support – Contact us via chat for help with Technical Support issues.
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