Basecamp Classic help

We’re happy to answer your questions.


Ann Goliak


Chase Clemons


Chris Joyce


Emily Wilder


Jim Mackenzie


Joan Stewart


Kristin Aardsma


Merissa Dawson


Michael Berger


Natalie Keshlear


We're here to help you any way we can. Below you'll find the three best ways to get your questions answered quickly and accurately.

1. Review the top Basecamp Classic questions for an instant answer.

  1. Whatโ€™s the difference between to-dos, milestones, and events?
  2. What are the different levels of access for people in my company or people in other companies (clients, freelancers, contractors, etc.)?
  3. What is an administrator (aka admin)? Can we have multiple admins? How do I give someone admin access?
  4. What's an archived project? Why should I archive? How can I archive a project?
  5. So, you'd like to start a new project...
Check out more Basecamp Classic questions & answers

2. Search all questions and see answers show up as you type.

3. File a ticket for a personal response from our support team.

Typical response time is within a few hours during normal business hours (9am - 6pm EST, 14:00 - 23:00 GMT).

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