Contact The Transportation Security Administration

Transportation Security Administration

TSA Contact Center

• Email: TSA- ContactCenter@dhs.gov
• Phone: Call 1-866-289-9673

Contact Forms for Specific TSA Offices

Helpful Links

• Unable to print boarding pass online or from an airline kiosk
• Acceptable identification
• Guidelines for traveling with liquids, gels and aerosols
• Prohibited and permitted items
• Filing a claim for a lost or stolen item

Security Violations and Concerns

If this is an emergency security or safety concern please call 911.

Use the following methods to report other transportation-related security problems, deficiencies or vulnerabilities*:

• Electronically: Complete the Security Issues contact form
• Email: TSA-ContactCenter@dhs.gov
• Phone: Call 1-866-289-9673
• Mail: Send correspondence to the Transportation Security Administration
  
  TSA HQ, TSA 2
  ATTN: 49 CFR 1503.3 Reports
  601 South 12th Street
  Arlington, VA 20598-6002

*Transportation-related security problems, deficiencies or vulnerabilities include the following (please select the appropriate contact form for other issues):

Unusual Activity Concerning Transportation- Related Assets

• Vehicle, aircraft, or pipelines with unusual modifications or activity.
• Pilots, drivers or other transportation personnel appearing to be under the control of others.

Suspicious Activity

• Unfamiliar persons loitering for extended periods in the vicinity of parked vehicles or aircraft, staff lounges, other areas deemed inappropriate.
• Persons who appear to be posing as employees, security personnel, emergency medical personnel or using uniforms or vehicles to gain access to the transportation facilities.
• Suspicious vehicle, aircraft, or rental requests (including persons wishing to rent conveyances without presenting proper credentials or identification).
• Persons who present apparently valid credentials, but who do not display a corresponding level of knowledge.
• Persons who present credentials that appear forged or altered.
• Events or circumstances that do not fit the pattern of lawful, normal activity at the transportation facility.

Threatening Activity towards Transportation Security

• Anyone making threats regarding vehicles, aircraft, or transportation systems.
• Any pilot or driver who makes threats or statements inconsistent with normal uses of vehicle or aircraft.

Employment

Current TSA employees can call toll-free: 1-877-872-7990.

If you are interested in applying for a position with TSA or are a current applicant, please contact the HR Access Help Desk.

People with hearing impairments may call: 1-800-887-5506.

HR Access Help Desk

Contact Information:
Telephone: 1-877-TSA-7990 (1-877-872-7990)
Email: HelpDesk@tsa-hraccess.com
Fax: 1-877-TSA-7993 (1-877-872-7993)
TTY: 1-877-TSA-7992 (1-877-872-7992)
Website: https://HRAccess.tsa.dhs.gov

Availability:
Monday thru Friday 7:00 a.m. - 8:00 p.m. ET
Saturday 10:00 a.m. - 3:00 p.m. ET
Sunday 12:00 a.m. - 4:00 p.m. ET

Mailing Address:
Lockheed Martin
Human Resources Service Ctr.
2nd Floor - Metroplace 1
2650 Park Tower Drive
Vienna, VA 22180-7300

Office Of Civil Rights

Transportation Security Administration (TSA) employees, former employees, and applicants for employment who feel that they have been subjected to discriminatory employment practices, unlawful harassment, or retaliation may contact the Office of Civil Rights to initiate the equal employment opportunity complaint process and to seek resolution of their complaints. Failure to make a timely complaint may result in a loss of rights.

Members of the traveling public who believe that they have been unlawfully discriminated against by a TSA employee may contact the External Compliance Division in the Office of Civil Rights to have their concerns addressed, by sending an Email to TSA.OCR -ExternalCompliance@dhs.gov or by calling the Office of Civil Rights.

The Office of Civil Rights can be reached toll free at 1-877-EEO-4-TSA (1-877-336-4872) or (800) 877-8339 (TTY), or by Email at TSA-ContactCenter@dhs.gov.

TSA Ombudsman

Email: TSA.Ombudsman@dhs.gov

Phone: 1-571-227-2383 or 1-877-266-2837

Besides being a resource for TSA employees, the Office of the Ombudsman may be able to assist members of the general public who have questions or concerns about TSA processes, programs or procedures.

The general public should bring issues to the TSA Ombudsman only if all other available resources for resolution have been unsuccessful. Assistance from the Ombudsman is confidential, neutral, and informal.

The Office of the Ombudsman can answer inquiries, facilitate communications, and identify options for problem resolution brought by the general public. The Ombudsman does not accept notices on behalf of the TSA; act as a substitute for other formal complaint avenues; or intervene on questions or issues regarding DHS Trip.

The Ombudsman is also available to TSA employees wishing to discuss concerns or issues regarding the workplace.

TSA Headquarters Mailing Address

All mail intended for delivery to the Transportation Security Administration's headquarters should be addressed as follows:

Employee Name
Office Name - (use TSA Routing Symbols below)
Transportation Security Administration
601 South 12th Street
Arlington, VA 20598

TSA Routing Symbols
TSA-1 Administrator
TSA-1 Business Transformation & Culture
TSA-1 CRL/OTE - Executive Secretariat
TSA-2 Chief Counsel
TSA-4 Strategic Communications and Public Affairs
TSA-5 Legislative Affairs
TSA-6 CRL/OTE Civil Rights and Liberties (OCRL)
TSA-9 CFO - Claims Processing
TSA-10 Intelligence & Analysis
TSA-11 OPT Information Technology/CIO
TSA-12 OPT - Operational and Technical Training
TSA-13 Inspection
TSA-14 CFO Finance
TSA-15 Model Workplace
TSA-16 OPT Security Technology
TSA-17 Administration (CAO)
TSA-18 Law Enforcement/FAMS
TSA-19 Transportation Threat Assessment & Credentialing
TSA-20 CRL/OTE Freedom of Information Act (FOIA)
TSA-21 Human Capital
TSA-22 CRL/OTE Ombudsman
TSA-24 Risk Management - Annapolis Junction
TSA-25 Acquisition
TSA-28 Transportation Sector Network Management
TSA-29 Security Operations
TSA-30 OHC - Administrative Appeals and Review
TSA-31 CRL/OTE - Sensitive Security Information (SSI)
TSA-32 Operational Process and Technology
TSA-33 Liberties, Ombudsman, and Traveler Engagement (CRL/OTE)
TSA-34 OPT - Risk Management and Strategic Planning
TSA-35 OPT - Operational and Performance Metrics
TSA-36 CRL/OTE Privacy
TSA-37 CRL/OTE Audit Liaison
TSA-901 Transportation Security Redress Branch