Hi all,
I've come across this problem some time so I've created a little module for it.
forge.kayako.com/projects/ticketrecurrencev1
This will add a button in you're navigation bar that allows you to delete you're Recurring Tickets
Cheers,
Patrick
Ticket Recurrence Version 1
Discussion in 'Developing, APIs and extending' started by Patrick Stel, Jul 4, 2012.
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Patrick Stel Established Member
Patrick Stel, Jul 4, 2012#1 -
Drew Keller Just one person in a world of millions.
Patrick,
I have installed your Module into my test environment so I can evaluate it, My issue is although it displays my tickets that are scheduled for recurrence the delete function does not seem to work. When I add my ticket number into delete and click the button it throws me back to the dashboard and does not delete the ticket.
I am not great with PHP so have not been able to see what is causing this.
What version of Kayako did you build this module for?Drew Keller, Oct 19, 2012#2 -
Drew Keller Just one person in a world of millions.
Patrick,
I also noticed that you have not allowed an uninstall option, which means it does not cleanup the entries in the Settings table, (which caused an errors in reports), so I had to manually remove the entries for RTask from swsettings.Drew Keller, Oct 21, 2012#3 -
Patrick Stel Established Member
Hey Drew,
This module was made for some older version of Kayako, haven't had the time to upgrade it yet.
I will try to upgrade it today.
Cheers,
PatrickPatrick Stel, Oct 22, 2012#4 -
Drew Keller Just one person in a world of millions.
Patrick,
Thanks, I did try it on my 4.40.1148 environment and had the same issue.
Looking forward to the update.Drew Keller, Oct 22, 2012#5 -
Patrick Stel Established Member
Hey Drew,
I've updated it a bit, didn't had much time today, I've tested it on my kayako 4.5 version and it's working there.
Please let me know any issues with the mod so that I can change it
Cheers,
PatrickPatrick Stel, Oct 22, 2012#6 -
Drew Keller Just one person in a world of millions.
Patrick,
I have downloaded it and still have the same issue that when I click on delete it just takes me back to the dashboard and dows not delete the ticket I am trying to.
Also I noticed you have moved the location of the config.php file (actually you have 2 within this build, one in staff one in config, but the one in config still has the details for your MySQL database including password.
Are you using something that requires a specific version on PHP? (I am still on 5.3.8 because of an issue with another application on my server that I am waiting on a vendor patch to be able to go to the latest php 5.3)Drew Keller, Oct 23, 2012#7 -
Patrick Stel Established Member
As I said was a bit short on time yesterday, hope to fix some of these bugs today.
And about the config.php with my credentials, OOPS! I will change itPatrick Stel, Oct 23, 2012#8 -
Drew Keller Just one person in a world of millions.
Patrick,
No Issues, The bit about the credentials was more a 26Drew Keller, Oct 30, 2012#13 -
Patrick Stel Established Member
Hey Drew Keller,
I've changed some stuff, feel free to take a look and please don't forget to change to config.php file
forge.kayako.com/attachments/download/441/RTask.rarPatrick Stel, Nov 22, 2012#14 -
Drew Keller Just one person in a world of millions.
Patrick,
I have finally got around to testing the latest version and it is working. YAY. and the additional information makes it alot more friendly.Drew Keller, Dec 2, 2012#15 -
Jamie Radtke New Member
At the risk of sounding noobish, but still wanting to make a positive contribution: awesome work!
Cant wait to try everything out.
(or, as much as I need to with my business!!)
Thx, and pls keep on tweaking and adding functions!Jamie Radtke, Dec 3, 2012#16 -
Drew Keller Just one person in a world of millions.
I meant to comment that it seems that Kayako's version of this looks to be in release4.52 based on this dev.kayako.com/browse/SWIFT-665. I wonder what their implimentation will look like.
Drew Keller, Dec 3, 2012#17 -
Patrick Stel Established Member
It's still a basic thing, still need to add some more functionality to it, like modifying option but I'm a bit overloaded with work sow don't got really the time now.. Will try to make some time
Patrick Stel, Dec 5, 2012#18
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