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SalesForce Vs. Mircrosoft CRM Software

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Now Comparing Sales Cloud Professional Edition vs Microsoft Dynamics CRM vs 

Add related

  • +SalesForce.com Sales Cloud Enterprise Edition
  • +Zoho Zoho CRM Professional Edition
  • +Zoho Zoho CRM Free Edition
  • +SugarCRM Sugar Enterprise
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See Details ›See Details ›

+-Product Information Click here to see what we think is best. 

Product
Official name of the customer relationship management software program.
Sales Cloud Professional EditionMicrosoft Dynamics CRM
CompanySalesForce.comMicrosoft
WebsiteSales Cloud Professional Edition (salesforce.com)Microsoft Dynamics CRM (crm.dynamics.com)
Initial Release Date
Release date of the customer relationship management tools.
19992003
Latest Release Date
Date on which the most recent software version was released.
-2011
Latest Version
Most recent version of the software.
-v2011
CRM Type or Function
Primary services offered by the customer relationship management software in order to strengthen client bonds.
  • Analytics
  • Channel Management
  • Customer Service
  • Integration
  • Collaboration
  • Marketing Automation
  • Sales Automation
  • Analytics
  • Channel Management
  • Customer Service
  • Integration
  • Collaboration
  • Marketing Automation
  • Sales Automation
Industry Solution
Industry that the customer relationship management tools are best designed to serve.
  • Education
  • Financial
  • Government
  • Health and Social Services
  • Healthcare
  • Hospitality
  • Manufacturing
  • Media
  • Non-Profit
  • Professional Services
  • Retail
  • See more›
  • Other
  • Education
  • Financial
  • Government
  • Health and Social Services
  • Healthcare
  • Hospitality
  • Manufacturing
  • Media
  • Non-Profit
  • Professional Services
  • Retail
  • See more›
  • Other
Business Size
Business size that the customer relationship management software is designed for.
Small and Medium BusinessLarge Business
Deployment Model
Denotes whether the customer relationship management tools are web-based or licensed to the company.
SaaS (Software as a Service)SaaS (Software as a Service)

+-Pricing Information Click here to see what we think is best. 

Price
Total monthly cost for access to the program per user.

+-More Pricing Information Click here to see what we think is best. 

Add-On Pricing
Cost for additional customer relationship management tool features.
Variety of Add-Ons and Applications available for download through the AppExchange network on SalesForce.com.Full Integration with applications available.
  • 1 Gigabyte of Storage Extra
License
Way in which the customer relationship management tools license is distributed.
  • SaaS
  • Proprietary
  • SaaS
  • Proprietary

+-Available Features Click here to see what we think is best. 

Analytics Features
Features that provide companies with useful metrics to help understand each individual client’s needs.
  • Dashboards
  • Dashboard Customization
  • Forecasting
  • Forecasting Customization
  • Reporting
  • Dashboards
  • Dashboard Customization
  • Forecasting
  • Forecasting Customization
  • Reporting
Customer Service
Customer relationship management software features that strengthen bonds between company and client.
  • Customer Service Integration
  • Customer Support Tracking
  • User Interface Customization
  • Customer Service Integration
  • Customer Support Tracking
  • User Interface Customization
Collaboration Features
Customer relationship management functionality that allows enhanced combination and productivity within the sales team.
  • Chat
  • Mail Merge
  • Mobile Access
  • Remote Access
  • Remote Tracking
  • Workflow Rules & Management
  • Chat
  • Mail Merge
  • Mobile Access
  • Remote Access
  • Remote Tracking
  • Workflow Rules & Management
Sales Automation Features
Reduces the resources needed to be dedicated to the sales department by automating a number of processes.
  • Billing/Invoicing
  • Contact History
  • Contact Management
  • Contact Scheduler
  • Customer Database
  • Lead Management
  • Lead Tracking
  • Quote Management
  • Billing/Invoicing
  • Contact History
  • Contact Management
  • Contact Scheduler
  • Customer Database
  • Lead Management
  • Lead Tracking
  • Quote Management
Support Features
  • Blog
  • FAQ
  • Forums
  • Help Desk
  • Live chat
  • On-site
  • Phone
  • Request form
  • Tips and hints
  • Blog
  • FAQ
  • Forums
  • Help Desk
  • Live chat
  • On-site
  • Phone
  • Request form
  • Tips and hints
Market Automation Features
Features that assist in the automatic creation of new marketing leads.
  • Email Marketing
  • Mailing List Management
  • Referral Tracking
  • Territory Management
  • Email Marketing
  • Mailing List Management
  • Referral Tracking
  • Territory Management
Integration
Process that allows the customer relationship management software to interact with existing network applications.
  • Data Import/Export
  • Knowledge Base Integration
  • Legacy Integration
  • Product Catalog Integration
  • Data Import/Export
  • Knowledge Base Integration
  • Legacy Integration
  • Product Catalog Integration
Security Features
Security features that help protect customer information.
  • Data Encryption
  • Field-Level Security
  • Group Creation and Management
  • Roles/Organizational Hierarchy
  • Security Admin Profiles
  • Data Encryption
  • Field-Level Security
  • Group Creation and Management
  • Roles/Organizational Hierarchy
  • Security Admin Profiles
Channel Management Features
Options provided by the customer relationship management software that breaks down each sales channel’s buying patterns, distribution, and more.
  • Customizable Features
  • Customizable Forms & Data Fields
  • Multi-Language
  • Template Management
  • Customizable Features
  • Customizable Forms & Data Fields
  • Multi-Language
  • Template Management

+-Additional Product Information 

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