• Create Account
  • Login
BetaNews»Customer Relationship Software»Side-by-Side
Powered By FindTheBest
    
Embed a widget version of this page
    
    
    
    
    
  • Side-by-Side
← Back to all Customer Relationship Software

SalesForce Vs. Sugar CRM Software

××

Now Comparing Sales Cloud Professional Edition vs Sugar Professional vs 

spacer spacer
See Details ›See Details ›

+-Product Information Click here to see what we think is best. 

Product
Official name of the customer relationship management software program.
Sales Cloud Professional EditionSugar Professional
CompanySalesForce.comSugarCRM
WebsiteSales Cloud Professional Edition (salesforce.com)Sugar Professional (sugarcrm.com)
Initial Release Date
Release date of the customer relationship management tools.
19992004
Latest Version
Most recent version of the software.
-v6.1
CRM Type or Function
Primary services offered by the customer relationship management software in order to strengthen client bonds.
  • Analytics
  • Channel Management
  • Customer Service
  • Integration
  • Collaboration
  • Marketing Automation
  • Sales Automation
  • Analytics
  • Channel Management
  • Customer Service
  • Integration
  • Collaboration
  • Marketing Automation
  • Sales Automation
Industry Solution
Industry that the customer relationship management tools are best designed to serve.
  • Education
  • Financial
  • Government
  • Health and Social Services
  • Healthcare
  • Hospitality
  • Manufacturing
  • Media
  • Non-Profit
  • Professional Services
  • Other
  • Education
  • Financial
  • Government
  • Health and Social Services
  • Healthcare
  • Hospitality
  • Manufacturing
  • Media
  • Non-Profit
  • Professional Services
  • Other
Business Size
Business size that the customer relationship management software is designed for.
Small and Medium BusinessSmall and Medium Business
Deployment Model
Denotes whether the customer relationship management tools are web-based or licensed to the company.
SaaS (Software as a Service)SaaS (Software as a Service)

+-Pricing Information Click here to see what we think is best. 

Price
Total monthly cost for access to the program per user.

+-More Pricing Information Click here to see what we think is best. 

Add-On Pricing
Cost for additional customer relationship management tool features.
Variety of Add-Ons and Applications available for download through the AppExchange network on SalesForce.com.
  • Sugar Mobile Plus with offline sync for BlackBerry, iPad and iPhone (coming Summer, 2011)
  • Phone support
  • Daily back-up of your customer data
  • Sugar Plug-in for Lotus Notes
  • Sugar Connector for Lotus Notes Domino server
  • Additional storage for Sugar On-demand
  • Sugar On-demand test environment (sandbox)
  • Assigned technical support representative
  • Developer support
  • Health check
License
Way in which the customer relationship management tools license is distributed.
  • SaaS
  • Proprietary
  • Open Source
  • SaaS
  • Proprietary
  • Open Source

+-Available Features Click here to see what we think is best. 

Analytics Features
Features that provide companies with useful metrics to help understand each individual client’s needs.
  • Dashboards
  • Dashboard Customization
  • Forecasting
  • Forecasting Customization
  • Reporting
  • Dashboards
  • Dashboard Customization
  • Forecasting
  • Forecasting Customization
  • Reporting
Customer Service
Customer relationship management software features that strengthen bonds between company and client.
  • Customer Service Integration
  • Customer Support Tracking
  • User Interface Customization
  • Customer Service Integration
  • Customer Support Tracking
  • User Interface Customization
Collaboration Features
Customer relationship management functionality that allows enhanced combination and productivity within the sales team.
  • Chat
  • Mail Merge
  • Mobile Access
  • Workflow Rules & Management
  • Chat
  • Mail Merge
  • Mobile Access
  • Workflow Rules & Management
Sales Automation Features
Reduces the resources needed to be dedicated to the sales department by automating a number of processes.
  • Billing/Invoicing
  • Contact History
  • Contact Management
  • Contact Scheduler
  • Lead Management
  • Lead Tracking
  • Billing/Invoicing
  • Contact History
  • Contact Management
  • Contact Scheduler
  • Lead Management
  • Lead Tracking
Support Features
  • Blog
  • FAQ
  • Forums
  • Knowledge base
  • Online self serve
  • Phone
  • Request form
  • Tips and hints
  • Blog
  • FAQ
  • Forums
  • Knowledge base
  • Online self serve
  • Phone
  • Request form
  • Tips and hints
Market Automation Features
Features that assist in the automatic creation of new marketing leads.
  • Email Marketing
  • Mailing List Management
  • Referral Tracking
  • Social Media
  • Email Marketing
  • Mailing List Management
  • Referral Tracking
  • Social Media
Integration
Process that allows the customer relationship management software to interact with existing network applications.
  • Data Import/Export
  • Full Sandbox Testing Environment
  • Legacy Integration
  • Product Catalog Integration
  • Sandbox Developer
  • Data Import/Export
  • Full Sandbox Testing Environment
  • Legacy Integration
  • Product Catalog Integration
  • Sandbox Developer
Security Features
Security features that help protect customer information.
  • Field-Level Security
  • Group Creation and Management
  • Roles/Organizational Hierarchy
  • Security Admin Profiles
  • Field-Level Security
  • Group Creation and Management
  • Roles/Organizational Hierarchy
  • Security Admin Profiles
Channel Management Features
Options provided by the customer relationship management software that breaks down each sales channel’s buying patterns, distribution, and more.
  • Customizable Features
  • Customizable Forms & Data Fields
  • Multi-Language
  • Template Management
  • Customizable Features
  • Customizable Forms & Data Fields
  • Multi-Language
  • Template Management

+-Additional Product Information Click here to see what we think is best. 

File Storage
File storage space that the customer relationship management tools provide.
-
Default Data Storage
Default amount of storage space provided by the customer relationship management software license.
Server OS
Operating systems supported by the customer relationship management software.
  • Cross Platform
gipoco.com is neither affiliated with the authors of this page nor responsible for its contents. This is a safe-cache copy of the original web site.