Contact The Success Doctor, Inc.

To contact SuccessDoctor.com, the best and fastest way is to submit a support ticket. You need to register only once so we can track your request. We will usually reply within 24 hours. Or, if you prefer, you can also email us, write us, call our office or send a fax.

If you’re looking to receive a free, no-obligation quote for copywriting or consulting services (a value of $95), please click here to fill out a quote request.

SuccessDoctor.com
c/o Andy Catsimanes, Vice-President
3320 Snyder Ave
Cheyenne, WY 82001
Phone/Fax: (613) 482-4828
Email [email protected]

Staff And Support Email Addressess

Michel Fortin, President and CEO: [email protected]
Andy Castimanes, VP of Operations: [email protected]
Shawn Castimanes, VP of Client Services: [email protected]
Evelyn Glendenning, Customer Support: [email protected]
Lucie Serwylo, Executive Assistant: [email protected]
Copywriting and Research Assistants: [email protected]

Emails are not guaranteed. With spam filtering, flooded email inboxes, and scheduling, emails may not be the most secure and prompt way to contact us. You can, but if your request is important I recommend you use the following ticket-based system, below.

Please Allow Up To 24 Hours For a Reply

But the easiest and fastest way is to get in touch using this web-based confidential contact form, which is the support helpdesk for SuccessDoctor.com The helpdesk is accessed twice a day by our support staff, and we will respond to your query within 24 hours.

Please be as specific as possible. Each item that needs clarification may delay your reply by another 24 hours. In any event, we will do our best to respond quickly. Note that we never answer the phone "live." The above phone number leads to an answering service, and messages will be attended to as soon as possible, in order of date received.

NEVER expect an immediate reply. Use this form to track important requests or questions instead. If your project is a rush project, there is a non-refundable 50% surcharge as an "rush fee," such as for meeting a deadline or turnaround time. We will do our best, but realize that your crisis will not become ours.

Did You Purchase a Product Instead?

If you purchased one of our products (not services) and need assistance, visit our publishing company for faster service, at The Licorice Group, LLC, for instructions, general troubleshooting, billing questions, access, and download links.

You can also visit The Licorice Group if you’re looking to become an affiliate for one of our products, or simply having trouble with a product you purchased and need help.

Priority Given To Members And Clients

Due to our highly taxed scheduled, unsolicited phone calls, faxes and emails from non-customers, non-subscribers or non-members requesting copywriting or marketing advice will NOT be returned. Please accept my apologies in advance.

For individual help, priority assistance is given to clients and members only. If you have commissioned SuccessDoctor.com, all work and critiques are done in the order they are received. Clients, members, and subscribers are given priority when a reply is warranted.

To have the privilege of being given priority, and if you’re not a client, member or subscriber, you will need to pay a $50 non-refundable access fee. (This is for contacting Michel Fortin and his staff only, and not for any service to be performed for you.)

© 2013 The Success Doctor. Designed by Michel Fortin.

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