Get Results Fast with Hands-on Zendesk Training
Whether you're new to Zendesk, or an old hand, Zendesk offers hands-on training courses that will help you get results faster. Zendesk training courses are taught by world-class experts in our products and in "best practices" for delivering awesome customer service. So you'll not only learn ways to be more productive with Zendesk, but you'll also learn tips and techniques used by companies like Groupon, Eventbrite, Livescribe and others.
Upcoming Training
Courses are available online and in-person at Zendesk offices in San Francisco and on-site for private training. Pricing is per student, private training can be priced per company.
Agent Essentials
| Feb 18 | 02:00PM - 05:00PM 2013-02-18 14:00:00.0 | Online Webinar (USA West Coast) | $ 199.00 USD |
Agent Essentials - Online Webinar (USA West Coast)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Monday, February 18, 2013 2:00 PM (Pacific Standard Time)
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| Feb 19 | 09:00AM - 12:00PM 2013-02-19 09:00:00.0 | Online Webinar (Asia Pacific) | $ 199.00 USD |
Agent Essentials - Online Webinar (Asia Pacific)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Tuesday, February 19, 2013 9:00 AM (Eastern Standard Time (New South Wales))
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| Feb 21 | 02:00PM - 05:00PM 2013-02-21 14:00:00.0 | Online Webinar (Japan) | ¥ 20,000 JPY |
Agent Essentials - Online Webinar (Japan)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Thursday, February 21, 2013 2:00 PM (Japan Standard Time)
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| Feb 25 | 10:00AM - 01:00PM 2013-02-25 10:00:00.0 | Online Webinar (USA West Coast) | $ 199.00 USD |
Agent Essentials - Online Webinar (USA West Coast)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Monday, February 25, 2013 10:00 AM (Pacific Standard Time)
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| Mar 4 | 10:00AM - 01:00PM 2013-03-04 10:00:00.0 | Online Webinar (USA West Coast) | $ 199.00 USD |
Agent Essentials - Online Webinar (USA West Coast)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Monday, March 4, 2013 10:00 AM (Pacific Standard Time)
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| Mar 11 | 10:00AM - 01:00PM 2013-03-11 10:00:00.0 | Online Webinar (USA East Coast) | $ 199.00 USD |
Agent Essentials - Online Webinar (USA East Coast)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Monday, March 11, 2013 10:00 AM (Eastern Standard Time)
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| Mar 11 | 03:00PM - 06:00PM 2013-03-11 15:00:00.0 | Online Webinar (Europe) | $ 199.00 USD |
Agent Essentials - Online Webinar (Europe)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Monday, March 11, 2013 3:00 PM (Greenwich Mean Time)
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| Mar 18 | 10:00AM - 01:00PM 2013-03-18 10:00:00.0 | Online Webinar (USA West Coast) | $ 199.00 USD |
Agent Essentials - Online Webinar (USA West Coast)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Monday, March 18, 2013 10:00 AM (Pacific Standard Time)
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| Mar 25 | 02:00PM - 05:00PM 2013-03-25 14:00:00.0 | Online Webinar (USA West Coast) | $ 199.00 USD |
Agent Essentials - Online Webinar (USA West Coast)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Monday, March 25, 2013 2:00 PM (Pacific Standard Time)
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| Mar 26 | 09:00AM - 12:00PM 2013-03-26 09:00:00.0 | Online Webinar (Asia Pacific) | $ 199.00 USD |
Agent Essentials - Online Webinar (Asia Pacific)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Tuesday, March 26, 2013 9:00 AM (Eastern Standard Time (New South Wales))
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| Mar 28 | 02:00PM - 05:00PM 2013-03-28 14:00:00.0 | Online Webinar (Japan) | ¥ 20,000 JPY |
Agent Essentials - Online Webinar (Japan)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Thursday, March 28, 2013 2:00 PM (Japan Standard Time)
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| Apr 25 | 02:00PM - 05:00PM 2013-04-25 14:00:00.0 | Online Webinar (Japan) | ¥ 20,000 JPY |
Agent Essentials - Online Webinar (Japan)Whether you're brand new to Zendesk, or just need a refresher, this course is ideal for you. We'll walk through the primary features, focusing on daily tasks, such as creating tickets, understanding ticket fields, setting up and applying standard responses to your most frequently asked questions, and defining views to find tickets more easily. To register for this event, please provide participant information below. Thursday, April 25, 2013 2:00 PM (Japan Standard Time)
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Agent Expert
| Mar 5 | 10:00AM - 01:00PM 2013-03-05 10:00:00.0 | Online Webinar (USA West Coast) | $ 199.00 USD |
Agent Expert - Online Webinar (USA West Coast)This course builds on the elements covered in our Agent Essentials course, and dives into the advanced features that are key to getting the most out of your help desk. We'll introduce using the forums feature for customer self-service, as well as explore additional channels such as Twitter, Facebook and Voice. To register for this event, please provide participant information below. Tuesday, March 5, 2013 10:00 AM (Pacific Standard Time)
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| Mar 12 | 10:00AM - 01:00PM 2013-03-12 10:00:00.0 | Online Webinar (USA East Coast) | $ 199.00 USD |
Agent Expert - Online Webinar (USA East Coast)This course builds on the elements covered in our Agent Essentials course, and dives into the advanced features that are key to getting the most out of your help desk. We'll introduce using the forums feature for customer self-service, as well as explore additional channels such as Twitter, Facebook and Voice. To register for this event, please provide participant information below. Tuesday, March 12, 2013 10:00 AM (Eastern Standard Time)
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| Mar 12 | 03:00PM - 06:00PM 2013-03-12 15:00:00.0 | Online Webinar (Europe) | $ 199.00 USD |
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