MORE THAN YOUR AVERAGE HELP DESK

Fully-trained, dedicated Account Specialists are just a phone call away

MOBI Wireless Management supplies each customer with a team of dedicated Account Specialists who know their accounts like the back of their hand. Equipped with the MOBI Portal, these account specialists are capable of doing all of the following for any user with any device on any carrier.

  • Device Activations
  • Email Set-Up
  • Tech Support
  • Billing Inquiries
  • Application Support
  • MDM Support
  • Coverage Issues
  • International Support
  • VPN Support
  • WiFi Support
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Activity Details

View all recent activities, how many are still open, and those that require approval. Even see what activity types (line assignments, device upgrades, service disconnects, etc…) are the most popular among end-users.

Support Filtering

Filter support information based on business needs. This dynamic information is made readily available to help support wireless strategies from the ground up.

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Register now for the full 10 minute video demo.

MOBI End-User Portal Video Demo

THIRD THURSDAY – April 2012

In this episode of Third-Thursday, IT Director Joshua Garrett walks you through the end-user portal of MOBI. This insightful video gives an in-depth look at what your end-users will see and experience through the MOBI Portal.

From user roles based on business rules to filing a lost/stolen/broken device claim, Josh shows you how simply your users can complete virtually any activity on their own. He even shows how MOBI can help keep users from ordering a text-message plan on their datacards (it happens more often than you’d think).

Register now to watch and share comments on this month’s exclusive content.

Featured Support Articles

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Overruled by Upper Management: A telecom administrator’s struggle for support

On behalf of telecom managers everywhere, I would like to send out a plea to support their wireless management efforts. Many times, these folks have … Continue reading →

MOBI’s End-User Portal

Ever wonder what a MOBI end-user sees in the MOBI portal? Wonder no more. In this month’s 3T video, IT Director Joshua Garrett walks you … Continue reading →

Implementing MOBI in 45 Days Or Less

MOBI offers a revolutionary wireless management solution which can be configured to match your enterprise’s wireless needs. Of course, that doesn’t mean much if it … Continue reading →

MOBI in the News - Support

Consumerization of IT: The New Role of Enterprise Mobility Management
There are many issues facing corporate wireless programs today, but perhaps the greatest new challenge is the consumerization of IT... Continue reading →

How Much Wireless Support Does a Company Need?
Technical difficulties: the bane of any corporate employee’s existence. They slow down productivity, increase anxiety and... Continue reading →