New To The Help Forums?

Hello Everyone 

This Forum has been created for novice and expert users alike. We were all new users at one time, and this post is for those of you who aren't sure where to start.

Remember - there's no such thing as a stupid question!

But before you begin posting here in the forums, please take a moment to read the following suggestions that will reduce the amount of time it takes to answer your questions.

Forum Search

At the top of most pages within this forum there is a Search field. So if you have a question about your computer or Comcast service, please try using this search feature first to see if your question has been asked and answered before. Using the Search feature may provide you with an immediate answer to your question. To search for a topic, simply type some words that apply to your question in the search field and press the GO button. You can also use the Advanced link to utilize some additional search functions to help narrow the results of your search. To also help narrow down your search, consider using more than one word that describes your question in the search field.

Sticky Posts

You will notice that some of the forums here contain topics that are always "stuck" at the top of the list. These topics are called a "Sticky" or "Floated" topics and they contain valuable information to alert Comcast members of new information or to keep the answers to frequently asked questions at the top of the list for everyone to see and access. You should review the information in each of these sticky topics to see if they contain the answer to your question before you make a post.

Additionally, there are 2 types of sticky topics:

Moderator or Admin Sticky Topics: Are topics that a moderator or admin has chosen to "sticky" (or float) to the top of a forum. All members of the Comcast forums will see these as sticky (or floated) topics. Only a Comcast moderator or admin has the ability to sticky and un-sticky a topic in a category for all Comcast forum members to see. You can identify these moderator or admin sticky threads as they will have a "mod" or "admin" icon next to their forum user name.

Personal Sticky Topics: Each member of the Comcast forums can choose to "sticky" (or float) any topic that they want to frequently look at or reference. When you "sticky" (or float) a topic, it will only appear at the top of your forum topic list - other forum members will not see the topics you choose to personally sticky (or float) for quick and frequent access. To add a topic to your personal sticky list, open a topic so you can read the posts and pull down the "Topic Options" menu and select the "Float This Topic To The Top" option. After this, you will see this thread topic at the top of the list each time you visit that particular forum category. If you want to un-sticky a personal sticky-ed topic, simply open that topic to read it and pull down the "Topic Options" menu and select the "Un-Float This Topic Float" option.

Note: You cannot un-sticky a topic that a moderator or admin has chosen to sticky (or float) - you will only be able to un-sticky topics that you personally have added to your sticky list.

Creating A Post

If you do not find the answer to your question by using the Search feature mentioned above, then it is time to post your question to the forum. Please remember the following very important items when making a post to the forum:

Always make sure you post your question in the appropriate forum:

Questions that are posted in the incorrect forum may get lost in the forums resulting in your question not getting seen or answered.

Always provide a descriptive Subject line for your post:

The forum members that are here to help will generally scan the forum subject lines for subjects they know and are willing to help with. Make sure your subject is as descriptive as you can make it and applies to the topic of your issue. For instance, if you are experiencing an error with using Windows Mail, please do not use subject like "Email Problem" as this is very vauge and is likely to not warrant a response from others. Instead, try using a subject like "Getting error message XXX when sending mail with Windows Mail" - this is very descriptive and will quickly draw the attention of those who can help you out.

Always provide as much detail as possible to explain the question/problem:

Providing too few or no details about your problem will result in no answers or delay the time it takes to provide an answer. An example of not enough information is "I cannot read my email" - posts such as this will only receive a response of "please provide more information". A better way to post this question is "I am using Windows Mail on Windows 7 and I get the following error message when I check for new email: include copy of error message here".

Start a new topic whenever possible.

Unless your question or topic is exactly the same as what others are posting in an existing topic, you will get better results by pressing the Start New Discussion lin