Scheduled Downtime, October 20
October 21, 2012
Birdhouse Hosting will be down for maintenance the evening of Saturday 10/20, starting around 5pm Pacific / 8pm EST. The outage will affect all web and mail services. The length of the downtime is indeterminate (depending on how long the datacenter takes to do their work), but is estimated to last between 1 and 8 hours - almost certainly on the short side of that window.
All inbound mail will be re-tried by sending servers and will arrive safely once we’re back online.
Conversion to PHPSuExec
January 22, 2012
This weekend we’ll be changing the way customer domains interact with PHP on the main web server. After we make this change, rather than everyone sharing a common PHP process, each PHP request will be owned by the user who owns the files in that directory. This technique, known as PHPSuExec, has benefits for both [...]
Planned downtime
January 14, 2012
We are back online as of early this morning, but to ensure that we are not at risk of further outages from disk failure, we have opted to move our hosting environment to a different physical server in the same datacenter. This will work will take place between midnight and 3am, PST tonight. Customers do [...]
Unplanned downtime
January 13, 2012
Unfortunately, we are experiencing an issue with the main Birdhouse web and mail server that is disrupting all services. We are working on this and hope to be back online soon. Update 1: The server has failed to come back from a reboot. Two engineers at the datacenter are working on it. Stay tuned. Update [...]
PHP Upgraded
January 9, 2011
PHP has been upgraded to the latest version available as of today. If you notice anything not working properly, please let us know.
ASSP Spam Filters Installed
October 15, 2010
Update: After a month of operation, ASSP was later removed. It was causing SMTP problems for many users, and was somewhat unreliable. We have returned to cPanel’s built-in SpamAssassin configuration. The original information is preserved below. We’ve swapped our SpamAssassin spam filtering system with a much more sophisticated system called ASSP. Unfortunately, we’re experiencing a [...]
Datacenter Outage
October 1, 2010
The datacenter used by Birdhouse servers is currently experiencing a network switch failure affecting all of our hosting services. We’ll update this space with more information when we have it. We apologize for the inconvenience. Update: This issue was resolved within 10 minutes. All systems are functioning normally.
MySQL Upgrade
July 26, 2009
The MySQL database engine on Birdhouse has been upgraded from version 4 to version 5. Sites were offline for just a few minutes during the transition. Please let us know if you encounter any issues.
Apache Downtime
April 8, 2009
All web services are temporarily down, as we compile some additional modules and options into Apache. We apologize for the unscheduled downtime. We’re working to bring service back online as soon as possible. Update 12:30 pm PDT: All systems are back up and working normally. Again, apologies for the inconvenience.
SSL Certificate Confusion
June 22, 2008
While our SSL certificate is currently valid and current, the server suddenly started handing out a self-signed certificate instead. This means users will likely be seeing “untrusted certificate” warnings from their web browsers (when connecting to webmail or cpanel) or from their email clients when using POP or IMAP connections. We’re currently working with the [...]