mySociety

• Key Features

• Pricing

• Case Studies

Features Making street reporting easy - for you and your residents

• A seamless user experience

  We brand FixMyStreet for Councils with your website’s own templates, fonts and logos, so that it integrates imperceptibly with the rest of your site.

  Select your own service request categories, and route each to the appropriate contact or department.

  Also dictate your own choice of statuses, from ‘under investigation’ to ‘in progress’ – whatever best suits your processes.

  Tell us what you need.

• Adapted to your systems

  FixMyStreet for Councils doesn’t add to your staff’s workload – it reduces it. Optional full integration with common CRM systems, including Microsoft, Oracle, and Lagan, ensures that manual data entry is eliminated.

  The public display of reported problems drastically cuts down on duplicate reports.

  Need to report on service levels or problem-fixing rate? Back-end dashboard analytics give you all the facts and figures at a glance.

  Ask us how we work with your CRM.

   

• Mobile-ready

  Your citizens want to make street fault reports when and where they see them. Add in our mobile option, and you can offer them a fully branded app, and/or mobile-optimised web pages.

  This optional add-on provides functional, mobile-specific navigation, precise geolocation of problems, and a secure but simple log-in process.

  Our mobile-optimised services work across all common handset operating systems including iPhone and Android – and we can also manage app distribution via the iPhone store and Android market.

  Offer your residents a fully mobile experience.

• Adaptive mapping

  Maps are at the heart of FixMyStreet for Councils – not just as a striking element in the page design, but as a tool that has been carefully optimised for both residents and council staff.

  When a user pinpoints a problem on the map using our simple one-click technology, it generates data that we include in the details sent to you, the council. These include the latitude and longitude of the problem, as well as the nearest street and postcode.

  FixMyStreet for Councils works on open land, parks or beaches, as well as in residential or urban areas.

  Tell us about your region’s mapping needs.

• Comprehensive support

  We pride ourselves on making tools that are supremely user-friendly. But everyone needs a little guidance when using a new system, which is why we include training for your staff as part of the FixMyStreet for Councils package.

  Additionally, our friendly development team provides ongoing upgrades, support and maintenance – as standard.

  Find out more now.

• In-the-cloud hosting

  No local installation or maintenance headaches for your IT team to worry about – FixMyStreet for Councils is hosted in the cloud, and works straight out the box.

  We do customisation, branding, support and maintenance, so your busy IT people need not lift a finger. They’ll thank you for that.

  Get FixMyStreet for Councils now.

   

• Supporting your digital shift

  Shifting problem-reporting online creates a self-service experience that cuts your costs, and is highly satisfactory for your users.

  The digital shift is much talked-about, but must be approached with caution – or you run the risk of spending big, only to end up with a tool your residents won’t use.

  mySociety have over a decade of experience in helping local government make the right decisions about their online offerings: we’ll ensure your take-up level is high, and your savings are quantifiable.

  Start making savings now.

• Empowering your residents

  Forward-thinking local authorities understand the need to communicate transparently and openly with the local community. By implementing FixMyStreet for Councils, you are bringing interactions with your residents into the public arena.

  At a glance, they can see what has been fixed, and what has or has not yet been reported. You’ll answer the increasing demand from citizens to have an active stake in their own communities – empower your residents now.

   

   

   

Pricing:

• FixMyStreet Web

  £3,500 in year one, then £2,000 pa, plus VAT

  FixMyStreet software implemented on the council’s website, fully matching your brand template. Includes an internal reporting dashboard, free training session for council users, plus ongoing upgrades, maintenance and support.

• FixMyStreet Web + Mobile Web

  £5,500 in year one, then £3,000 pa, plus VAT

  All the features of FixMyStreet Web, plus a mobile web version of the service with your council’s branding. Your residents can report issues on their phone by navigating to your website on their browser, where they’ll find a simple-to-use interface, especially designed for use on-the-go.

• FixMyStreet Web + Mobile Web + Mobile Apps

  £9,500 in year one, then £4,000 pa, plus VAT

  All features of FixMyStreet Web and Mobile Web, plus native reporting apps for iPhone and Android with your branding. Other apps also available on request.

Extras: Back-office integration*

• +

  Integration with Microsoft, Oracle, Lagan CRM systems

  £5,500 in year one, £2,000 pa thereafter, plus VAT

• +

  Integration with other CRMs and fault management systems

  £6,500 in year one, £2,500 pa thereafter, plus VAT

• +

  *Prices assume integration of standard complexity; very complex or non-standard integrations may cost more.

• +

  No obligatory contract beyond year one

Case Studies:

• London Borough of Barnet

  

  Barnet Council have used FixMyStreet on their website since January 2010; more recently they upgraded to integrate with a SAP CRM system and enable mobile reporting.

  The service has had impact: "It's an entirely positive relationship with a resident. A resident has seen something in the street isn’t working, they inform the council and we’ll go and fix it.

  It rather changes our view of residents - it makes them our eyes and ears on the ground." - Chris Palmer, Assistant Director of Communications, Barnet Borough Council.

  Read more about Barnet's experience in our full case study.

• London Borough of Bromley

  

  London Borough of Bromley is the latest local authority to take advantage of FixMyStreet for Councils on their website.

  We also integrated our software with Bromley’s in-house back-office system for managing faults using the Open311 protocol.

  A fully automated link with no manual integration means that the council can save time and resources in processing street issue reports.

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Other resources:

• Previous newsletters from our LocalGov mailing list
• FixMyStreet for Councils - FAQs
• What we've been blogging about in Local Gov