Welcome to Houston 311.
Houston's non-emergency online city service directory and service request site.
311 Links
- Home
- Track Your Service Request
- Water Conservation Measures
- How to Use This Site
- Take Our Website Survey
- Complete Index of City Functions (Alphabetized)
- About Houston's 311 Dept.
- Feedback
- Email 311
For live assistance including TTY callers, dial 311. Some mobile phone users or persons outside the Houston area may need to dial 713.837.0311.
- Contact the City of Houston
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311 Smartphone App
available for
iPhone and Android
- Smartphone App FAQ?
View Larger Map of Houston 311 Service Requests
Adopt a Pet, Pet Licensing, Donate to BARC, Volunteer at BARC, Report a Problem, Dead Animal Pickup
Current Contract Opportunities, Doing Business With the City, Small Business Services
Houston Television, Voting, Mayor's Office, Personal Records (e.g., Births, Deaths & Marriages)
City Jobs, Schools, Library Resources, Internships, Volunteering
Trash, Recycling, Yard Waste, Trash in Public/Dumping, Graffiti Removal
Neighborhood Protection, Veteran's Affairs, Air & Water Quality, Birth & Death Certificates
Municipal Courts, Franchise Fees, Transportation Fees, Code Enforcement Permits, Commercial Permits, and State of Texas General Tax information.
Residential & Commercial Building Permits, Neighborhood Protection
Park Maintenance, Trees & Tree Planting, Esplanade, Right of Way & Median Maintenance, Public Pools and Water Parks, Park Safety, Park Event Permits
Calendar, Event Permitting, Facility Request, Youth, Arts
Signs & Signals, Maintenance & Repairs, Parking, Parking Violations, Driving, Public Transportation, Bikes, Taxis, Capital Improvement Projects
Water, Sewer, Electric, Gas, Maintenance
10 Most Popular Service Requests
- Garbage Container Problem
- Missed Garbage Pickup
- Traffic Signal Maintenance
- Nuisance On Property
- Water Line Break (Minor)
- Dead Animal Collection
- Meter Leak
- Sewer In Residence or Business
- Line Out of Water
- Sewer Excursion
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Service Request Instructions
To access City department and online service requests (when available), click on the categories below or search the full service directory menu here.
If you dont find any category on this site for your specific service request, please click on the "Email 311" link to your left.
Having difficulty entering an address on the online service request site, try this helpful tip:
Avoid using directional prefixes such as N, S, E, or W, and suffixes such as Street, Road, or Boulevard when entering the street address. For example, search for 900 N. Windswept Boulevard by using only “Windswept” as the street name and for numeric streets, such as 900 West 22nd Street, use “22nd” as the street name. For addresses on the Loop where a directional location is important to finding a particular property (i.e. North Loop West), enter N Loop W with no periods, while for streets such as T.C. Jester, enter T C Jester using no periods and a space between the T and the C. Please be aware that it is quite common for non-profit locations and government facilities to lack a proper address in the database and you may need to use the intersection format to submit a service request.
If you still experience problems, or if you do not see an online service request form for your particular need or service, click on the following link and submit your request by email: 311@houstontx.gov.
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