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Topspin Artist Support |
Welcome to Topspin Artist Support
Topspin is the industry-standard software platform for direct-to-fan marketing and retail. Stay updated with announcements, get answers from the community and share your feature suggestions with us.
If you're looking for tips and tricks, or just some basic Topspin tutorials, make sure to search our Knowledge Base below. If you can't find what you're looking for, contact Artist Support and request a new article!
If you're currently a Topspin customer and need help, please file a ticket through the Topspin application and someone will get back to you shortly. If you're a Plus or Enterprise customer, you should see our live chat module in the lower left of your browser when you log into your account. Feel free to ask for help there too.
Support Center
Topspin Artist Support
Topspin Fulfillment holiday cut-off dates and hours
Brad Barrish December 05, 2012 • Announcements / Announcements
FAQ
Topspin Artist Support August 20, 2012 • Artist Knowledge Base / Getting Started
We're Almost There: An Update On The Alliance Transition
Brad Barrish June 19, 2012 • Announcements / Announcements
Maintenance Wednesday, July 25, 2012 at 9PM PST
Brad Barrish July 23, 2012 • Announcements / Announcements
Updated Fulfillment Instructions and US Rate Card
Brad Barrish June 03, 2012 • 4 • Announcements / Announcements
Overview | Recent
Announcements»
Release Notes (1) »
- Release D
Announcements (18) »
- Topspin Fulfillment holiday cut-off dates and hours
- We're Almost There: An Update On The Alliance Transition
- Maintenance Wednesday, July 25, 2012 at 9PM PST
Artist Knowledge Base»
Getting Started (13) »
- FAQ
- Set up a store in under 10 minutes
- Redeeming an Upgrade Code
Promotion (18) »
- Download Anywhere
- Sharealytics
- Customizing your confirmation email
Selling (9) »
- Creating An Offer
- Creating A Preorder
- Creating a Facebook Store
Products (9) »
- Editing Metadata
- Creating Merchandise Products
- Digital Inventory
Getting Paid (6) »
- How To Ensure You Get Paid Quickly
- International Payment FX Rates
- Why Doesn't Topspin Transfer Funds Immediately?
Fulfillment (22) »
- Topspin Fulfillment Overview and Instructions
- About Topspin Fulfillment US (Operated by Alliance Entertainment)
- Third Party Fulfillment
How To Videos (16) »
- YouTube Merch Store Integration (Video)
- Create a Wordpress Store
- Manage Your Fan Base
Troubleshooting (3) »
- How to Resolve Email for Media Issues
- YouTube player displays over Topspin widgets
- Download Link Errors
Managing Fans (3) »
- Fans Section Overview
- Importing Your Mailing List
- Smart Groups & Tags
Topspin Partner Integrations (4) »
- Artists.MTV
- YouTube Merch Store Annotations
- Earbits Radio Merch Store Integration
Labs (2) »
- HTML Email for Media widget
- Download Anywhere
Reporting Sales (2) »
- Reporting Sales to Soundscan
- Reporting Sales to the OCC
Taxation (U.S. and abroad) (2) »
- How does Topspin handle taxes outside of the U.S.?
- How does Topspin handle taxes in the U.S.?
Direct-to-fan Marketing Practices (18) »
- Introduction to D2F Best Practices
- Direct-To-Fan (D2F) Marketing Defined
- Using Google Analytics Goals To Track Email Signups