(dv):Email settings for Apple Mail Snow Leopard
- This page was last modified on September 6, 2011, at 09:44.
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Overview
Apple Mail is the default email client that comes with every mac using OS X 10.5 or later. This guide will show you how to configure your Apple Mail application to access email for any user on your (dv).
This guide is for Apple Mail on Snow Leopard. If you are on Lion, please see: How can I setup email in Apple Mail?
Requirements
- Your domain name: example.com
- Your email address: username@example.com (Creating a POP/IMAP email account).
- Your email password.
- Choose IMAP or POP - Please see the Using Email article for more details. IMAP is better if you want to check the account on multiple computers or mobile devices. POP downloads the messages to your local computer.
- This tutorial is provided as a courtesy. Third-party software cannot be supported directly by (mt) Media Temple. If you have further questions about configuring Apple Mail, please visit www.apple.com/support/
Configuring your email client: Apple Mail
- Open Apple Mail.
- From the Mail menu, choose Preferences.
- Click the Accounts button and click on the + button at the bottom.
- Fill in the following information:
Full Name: Your Name Here
Email Address: username@example.com
Password: This is the password you created for your email user.
Now click Continue.
- Once you click continue, you may see the following error:
"Mail can't verify the identity of autodiscover.example.com"
That's fine; we'll adjust these settings later. Go ahead and click Connect. You may see another similar error for just your domain. That's fine, again click Connect.
- Provide Incoming Mail Settings:
Account Type: IMAP (or POP, if you prefer to download the messages locally)
Description: username@example.com
Incoming Mail Server: mail.example.com
User Name: username@example.com
Password: This is the password you created for your email user.
Now click Continue. - Once you click continue, you may see the following error:
"Mail can't verify the identity of mail.example.com"
Go ahead and click Connect. - Provide Outgoing Mail Settings:
Description: username@example.com
Outgoing Mail Server: mail.example.com
Please check "Use only this server"
Please check "Use Authentication"
User Name: username@example.com
Password: This is the password you created for your email user.
Now click Continue. - Once you click continue, you may see the error again:
"Mail can't verify the identity of mail.example.com"
Again, we'll adjust these settings later. Click Connect.
- Review your Settings:
Account Description: username@example.com
Full Name: Your Name Here
Email Address: username@example.com
User Name: username@example.com
Incoming Mail Server: mail.example.com
SSL: on (we'll turn this off later)
Outgoing Mail Server: mail.example.com
SSL: on (we'll turn this off later)
Please check "Take account online"
- Click "Create"
Now, feel free to test your settings by attempting to send and receive an email. Try sending it to yourself to test both sending and receiving at once.
- If you can't send or receive, try from your webmail. If your webmail works, you may need to check your settings again.
- Now we're going to fill in the proper advanced settings for your account. Go to "Mail" and then "Preferences" again, in the top menu.
- Click on Accounts at the top.
- Select your new mail account on the left.
- On the Account Information tab, go to the bottom and click on the dropdown menu next to Outgoing Mail Server (SMTP).
Select "Edit SMTP Server List..." A new window will pop up.
- Click on the mail server you just created. It should have Description "username@example.com" and Server Name "mail.example.com." It will now be highlighted in blue.
- Click on the Advanced tab. The following information should be filled out:
(Selected) Use default ports (25, 465, 587)
(Not selected) Use custom port:
Do NOT check: Use Secure Sockets Layer (SSL)
Authentication: Password
User Name: username@example.com
Password: This is the password you created for your email user.
Click OK
- Now, go to the Advanced tab in the main Accounts section.
- Make sure the following information is filled out:
Check "Enable this account"
Check "Include when automatically checking for new mail"
You can select your offline viewing options by personal preference.
IMAP Path Prefix: INBOX
On this line, uncheck "Use SSL" The Port should now be 143, or 110 for POP
Authentication: Password
(Selected) Use IDLE command if the server supports it
- Now, close the Preferences window. When prompted, save your changes.
- You can try sending another test message now, just to verify that everything is working properly.
Apple Mail FAQ's
How can I back up Apple Mail?
There are several third-party applications and services that can help you back up your email in Apple Mail. Here is a list of a few of them:
- Apple Mail Backup Guide - docs.info.apple.com/article.htmlartnum=301239#mail
- Mail Steward - www.mailsteward.com
- Mozy (online backup) - mozy.com
- Data Recovery Software for Mac
Apple Mail keeps asking me for my password, but I know that it's correct.
Unfortunately, this is a known issue with Apple Mail. The password stored in the Apple Mail keychain can occasionally become corrupted, which causes this error. You can troubleshoot this by taking the following steps:
- Try resetting your email address password from the AccountCenter, and verify that the new password is working. If you are able to log into your webmail (webmail.example.com or example.com/webmail), then you can be sure you are using the correct password.
- Manually re-enter your password for this account. Repeat Steps 11 to 16 above. Make sure you also re-type your password in the main "Account Information" area.
- Set up the account again entirely - just follow all the steps above.
- Delete your stored password from the Mac keychain. Check this Apple discussion for some suggestions for how to do this: discussions.apple.com/thread.jspathreadID=2331955&tstart=0
If these suggestions all fail, please check the following resources for more help:
- Mac OS X Mail: "The server rejected the password" alert, even with correct password
docs.info.apple.com/article.htmlartnum=25787
- Mail keeps asking for my keychain password
docs.info.apple.com/article.htmlpath=Mail/2.0/en/ml1003.html
- Try using the Mac OS X Keychain First Aid
docs.info.apple.com/article.htmlartnum=107234
You may need to contact Apple for further assistance.
Apple Mail does not save emails to my Sent folder.
Symptoms: Items in Apple/Mac Mail do not save sent messages to the right folder when connecting via IMAP. The email will deliver normally, but a copy is not kept on the server.
The Mac or Apple Mail client requires that you specify that an IMAP folder be used for Sent mail. Follow these simple steps to configure this:
1. Click and highlight the IMAP "Sent" Folder 2. Click the "Mailbox" menu at the top 3. Choose "Use This Mailbox For" -> "Sent"
This will save sent messages in the IMAP Sent folder.