Disk storage space refers to the amount of server disk storage specifically allocated to your account. This space is used to store your html files, graphics, audio clips, POP3 mail messages, .pdf files, and other files that make up your Web site. Each of our plans includes a specified allotment of disk storage space. You can purchase more disk space through your account's Control Panel.

Monthly data transfer, or bandwidth, is the amount of information that is transmitted to/from your Web space. Each time a picture or HTML page is viewed by a visitor, you upload data using FTP, or email is received it adds to your monthly data transfer. The average HIT is approximately 10k. This would mean that a transfer limit of 8.0 Gigabytes would allow 800,000 hits. (That's a lot!) You can monitor your monthly transfer in your Control Panel.

This feature allows you to use your current web hosting account resources for additional websites (i.e. website2.com) or for sub-domains (i.e. info.yourdomain.com). Some examples of additional websites might be:

• 1. For your church
• 2. For your family
• 3. Your own personal website
• 4. For your kids baseball, soccer, or basketball team
• 5. For a non-profit organization you are involved with
• 6. Your new small business ventures
• 7. Political websites, etc.

These websites share the same IP address, disk storage space, and bandwidth transfer of the main hosting account, but have their own distinct content, domain name, and email accounts. You can add additional domains right through your control panel.

In addition to email forwarding, users have the option to retrieve and send email directly from their POP3 mailboxes on the mail server using an email program such as Eudora, Microsoft Outlook or web based email.

POP3 email accounts are accounts that you setup using your domain name ie sales@yourdomain.com or nancy@yourdomain.com. Our SMTP servers allow you to send mail from your domain as well. You can manage your POP3 email accounts easily in your Control Panel

We are so sure that you will love hosting with Downtownhost, that we back up all of our hosting plans with a 30 day money back guarantee. If you are in any way dissatisfied within your first 30 days of service, we will refund your money (excluding setup fees and overage charges)

DownTownHost will move your files and emails from your old hosting provider to our servers free of charge, to transfer your files, first sign up for new account then submit a ticket into our support web site www.downtownhost.com/helpdesk/ including your old host user name and password.

Please note that we will be able to transfer your files if:

• 1. Your old account is still active (not suspended)
• 2. Your old username and password are working.
• 3. Your old host use cPanel(tm) control panel (not ensim, plesk, ..), If you are not sure what you are using now, then please contact us before placing your order.

Downtownhost's highly trained staff monitors your system services 24/7 to ensure service consistency and availability. If a problem is detected, our experienced and trained technicians respond to the incident nearly instantaneously, mitigating the impact of any service or hardware failure to the highest possible degree. We are able to respond quickly and efficiently to issues of any impact level. From simple software service failures to catastrophic hardware failures our on-site level 3 technicians are able to react without delay, 24 hours per day.

A large range of system software updates are handled for all clients. We update basic system software such as Apache and PHP upon request, perform security updates, as well as any other general system administration duties you may need. While a good working command line knowledge is useful, with DowntownHost, you may never need to log in through SSH again.

On average, our helpdesk tickets are answered in under 30 minutes