Frequently Asked Questions

Answer: Please Click here If you have forgotten your Username and/or Password

Answer: It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining. If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there. If that doesn't work, just contact us, and we will help you locate your username/password.

Answer: You can cancel three different ways:

One way is to use our automatic cancelation tool at the main support page.

Second way is to contact the processor company you used when signing up with us.
NOTE: You should cancel at least 24 hours ahead of the schedule billing date so that there is enough time to process your cancellation.

Processors:
If you joined and were billed by EPOCH, please cancel at https://epoch.com/billingsupport - or call from the US: 800-893-8871 or Internationally: 1-310-664-5810

If you joined and were billed by CCBILL, please cancel at https://support.ccbill.com - or call from the US: 888-596-9279 or Internationally: 1-480-449-7751

If you joined and were billed by SegPay, please cancel at https://segpaycs.com/spsolo.aspx - or call from the US: 1-866-450-4000 or Internationally: 1-514-788-5368

If you joined and were billed by LOCALBILLING, please cancel at https://secure.localbillinglimited.com/user_admin.php - or call from the US: 877-777-3758 or Internationally: Choose Local Number Here

If you joined and were billed by GXBill - phone billing or EU debit, please cancel at gxbill.com/support/index.php

If you joined and were billed by NETBILLING, please cancel at https://secure.netbilling.com/gw/native/selfservice1.2?110626651551 - or call 661-705-5017 or 888-501-2496

Third way is to send us the following information and we can cancel for you.

Full Name
Username
Password
Subscription Number
Email Used To Sign Up (NOT just a contact email)
Website You Joined
A Brief Summary Of Your Issue

Click here to submit a support ticket.

Answer: Your credit card will be discreetly billed by "epoch.com", "ccbill.com", "segpay.com", “localbilling.com” or “netbilling.com”. It is the same if you have paid by check. If you have chosen "pay by phone" option you will be discreetly billed by "gxbill.com"

Answer: Please send us an Email from the same account you used to sign-up your account and include your username and subscription ID. Username can't be changed.

Answer: A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.

Answer: Our sites allow you to purchase a low cost trial membership that is good for two days . Trial memberships upgrade automatically to monthly membership plan unless you cancel within the trial period Please refer to the Terms and Conditions of the website that you joined for further information.

Answer: After you have canceled your account, you will get a confirmation to the e-mail address that you provided when you joined.

Answer: Please send us an Email from the same account you used to sign-up your account and include your username.

Answer: No limits. All videos are at 720x480 resolution and are playable full screen.

Answer: Our sites are designed with Internet Explorer users in mind.

1) Please make sure cookies are on:
It appears that your browser has cookies enabled.

2) Please make sure your javascript settings are turned on:
It appears that you have Javascript enabled.

Answer: Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.

Answer: Adware can hijack your internet browser and may prevent you from accessing our websites properly.

Answer:
Windows Media Player- Is a technology that produces streaming video and audio files. The WM player will play most types of movies including its native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne formats. A good all-around choice.

Quicktime- An audio/video technology developed by Apple, but can also play on any PC. Its versatility and quality of playback are outstanding and its ability to compress large movies into small files is remarkable. You don't need the professional version to watch video, just download the free one.

RealOne Video- A streaming technology developed by RealNetworks for transmitting live video over the Internet. RealVideo uses a variety of data compression techniques and works with both normal IP connections as well as IP Multicast connections. You don't need the professional version to watch video, just download the free one.

VLC media Player - VLC is a free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVD, Audio CD, VCD, and various streaming protocols. Click here to download it

Answer: Download and install k-lite codec pack.
Mac users click here
PC users click here

Answer: The most common reason that downloaded movies don't work is because the download is incomplete. Try using free download manager, for instance flashget to finish the download.
Try to play video with VLC media Player. Click here to download it

Answer: Please Click here to test your connection speed

Answer: Porn was first seriously restricted in Japan in the Meiji Era, when materials deemed "injurious to public morals" were banned. After Japan's defeat in WW2, American occupation authorities changed many of Japan's laws to guarantee freedom of speech and expression. Sadly, the occupation authorities decided that the pre-existing law regarding pornography didn't need to be changed. It has remained in effect to this day. While the 60 years after World War II saw the acceptance of uncensored pornography as freedom of expression in the West, Japan continued to consider it "injurious to public morals." One still cannot legally buy a movie featuring fully visible hardcore action. The uncensored Japanese porn that exists does so because 1) It was made for foreign export, or 2) It was illegally produced/uncensored.