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  • Kayako Fusion, Resolve and Engage
  • SWIFT-665

There should be an option to pause or remove the recurrence of a ticket.

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Details

  • Type: spacer Improvement
  • Status: spacer Fix Awaiting Audit
  • Priority: spacer Important
  • Resolution: Unresolved
  • Affects Version/s: 4.50.1636
  • Fix Version/s: 4.60.x
  • Component/s: Tickets
  • Security Level: Public (All users (including anonymous) can see these issues)
  • Labels:
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Description

Once a ticket recurrence is setup, lets say to re occur for 5 times, there should be an option to pause it or to stop it before it is repeated to the total number of times.

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Sukhpreet Anand added a comment -

Associated Ticket ID: GLE-372-89317

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Sukhpreet Anand added a comment - Associated Ticket ID: GLE-372-89317
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Sukhpreet Anand added a comment -

There should be an option to check Recurrence tasks added.

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Sukhpreet Anand added a comment - There should be an option to check Recurrence tasks added.
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Sukhpreet Anand added a comment -

Associated Ticket ID: FYS-271-29581

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Sukhpreet Anand added a comment - Associated Ticket ID: FYS-271-29581
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Vinay Sharma added a comment -

Related Ticket ID : OGU-202-88360

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Vinay Sharma added a comment - Related Ticket ID : OGU-202-88360
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Vinay Sharma added a comment -

There should be an option to edit the recurrence, after it has been created.

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Vinay Sharma added a comment - There should be an option to edit the recurrence, after it has been created.
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Dinker Sangar added a comment -

One of our clients has also given the suggestion that there should be an option to set the time on a recurring ticket.

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Dinker Sangar added a comment - One of our clients has also given the suggestion that there should be an option to set the time on a recurring ticket.
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Anuj Duggal added a comment -

Associated Ticket ID : BAK-321-31393

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Anuj Duggal added a comment - Associated Ticket ID : BAK-321-31393
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Sukhpreet Anand added a comment -

Associated Ticket ID: MKL-711-41281

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Sukhpreet Anand added a comment - Associated Ticket ID: MKL-711-41281
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Gurpreet Singh added a comment -

Associated Ticket ID : OVY-961-32446

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Gurpreet Singh added a comment - Associated Ticket ID : OVY-961-32446
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Maarten Schouten added a comment - - edited

Dear Kayako team,

Please pay some more attention to this issue.

I think this should not be qualified as an 'improvement' but as an issue. I think the recurrence feature can't be used for production purposes now (wiki.kayako.com/download/attachments/2884792/recurrence.png?version=1&modificationDate=1293523521000).

Editing date/time would be nice but you've got a serious problem if there is NO WAY TOT DELETE A RECURRING TICKET.

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Maarten Schouten added a comment - - edited Dear Kayako team, Please pay some more attention to this issue. I think this should not be qualified as an 'improvement' but as an issue. I think the recurrence feature can't be used for production purposes now ( wiki.kayako.com/download/attachments/2884792/recurrence.png?version=1&modificationDate=1293523521000 ). Editing date/time would be nice but you've got a serious problem if there is NO WAY TOT DELETE A RECURRING TICKET.
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kiel added a comment -