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Answer ID 9455   |    Last Updated 05/24/2012

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Important: We recently upgraded our support portal to make it easier to contact Western Digital for support. If you already have an account with us or have contacted us for support previously, you will need a new password for your account by clicking on the I forgot my password link. If you don't have a support account with us, you will need to create one.

Some of the features of the WD Support Portal include:

• Support case submissions
• History of support cases
• Product registration
• Access to restricted downloads based on your registered products
• RMA & Warranty Services
• RMA Creation
• RMA Status
• RMA Pre-mailer (RMA ship-to address)
• RMA History

Please see below for a list of Frequently Asked Questions (FAQs):

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Q:

Why do I need a support account?

A:

A WD Support account is required in order for us to provide you with support. In addition, the account will give access to support and warranty services that are only available within the WD Support Portal.

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Q:

I previously registered or logged into your WD registration account before May 19th. Can I use the same login and password?

A:

The WD Support Portal requires a new password even if you previously have used our registration service. Please click on the "I forgot my password" link to get your new password.

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Q:

Do I have to register my WD product to create an RMA?

A:

Yes. Product registration is required for RMA creation. However, if you need assistance with your RMA and you do not have a WD Support account, please Contact Us for assistance.

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Q:

What happened to my emails that I sent in for support? Can I still access them and can I use the same login and password?

A:

The WD Support Portal will have all your support emails for the past 6 months. In order to access your emails through the WD Support Portal, you can use your email address but you will need a new password. Please click on the I forgot my password link to get your new password.

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Q:

How do I check the warranty on my WD product?

A:

You can check the warranty from our warranty status page or within the WD Support Portal.

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Q:

How do I check the status on my RMA?

A:

You can check the status of your RMA within the WD Support Portal.

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Q:

Where can I get my RMA Pre-Mailer?

A:

You can get your RMA Pre-Mailer within the WD Support Portal.

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Q:

How do I contact WD for support?

A:

For our hours of operation and contact information, please visit our Contact Us page.

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Q:

How can I create a new support case or send an email for support?

A:

You can create a a new support case or send us an email for through the WD Support Portal.

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