ServerLIFT General Support Documents

• SL-500X Operator’s Manual
• SL-350X Operator’s Manual
• PL500 Manual
• Circuit Board Instructions
• ServerLIFT Battery MSDS
• Motor Care & Maintenance
• Battery Charge Indicator Replacement

ServerLIFT Troubleshooting Documents

• SL500 Troubleshooting Guide
• Motor System Troubleshooting Guide

Support FAQs

1. How often should we charge the ServerLIFT?
To maximize battery life, we recommend keeping the SL500 plugged in and charging when not in use for extended periods. Keeping the unit unplugged for extended periods will drain and reduce the capacity of the battery.

2. How do we charge the ServerLIFT?
The SL500 Server Lifter comes equipped with a power cord that simply plugs into standard wall outlets. The type of wall outlet and electrical requirements for the ServerLIFT SL500 differs depending on your specific model.

3. The battery level indicator on our ServerLIFT always shows a low power level no matter how often or how long we charge the unit. Do we need a new battery or is our unit defective?
Sometimes, the battery level indicator can be particularly sensitive to changes in battery voltage. If the indicator is always showing a low level, your battery’s maximum power level may have just been somewhat reduced. If your SL500 Server Lifter can be used for the entire day without needing to be recharged, the battery is considered to be working under normal operating conditions.

4. Should I be able to move our SL500 even with the stabilizer brake engaged?
The primary function of the stabilizer brake is not to provide braking but to impart sideways stability of the SL500 Server Lifter when moving equipment side-to-side on the sliding platform.

The stabilizer brake also serves a dual function of preventing easy movement of the SL500 Server Lifter when raising, lowering, or loading equipment. If your SL500 Server Lifter moves easily with the stabilizer brakes engaged, please consult the section of your Operator’s Manual entitled “Stabilizer Adjustment” to adjust the settings of your stabilizer brakes for appropriate floor engagement.

5. Can we restrict how high the ServerLIFT platform and column will go?
Late model SL500 Server Lifters have a feature where the maximum height of the platform and telescoping column up to 1 ft lower than its factory-set maximum height. Please contact ServerLIFT’s Service Department to find out if your SL500 has this feature and to learn how to use it.

6. We can raise the platform but not lower it. What can we do?
If the platform is not in its lowest position and will go up but not down, the lower limit sensor switch may be stuck. ServerLIFT’s Service Department can walk you through accessing the switch, checking its function and possibly correcting the issue.

7. We can lower the platform but not raise it. What can we do?
If the platform is not in its highest position and will go down but not up, the upper limit sensor switch may need to be replaced or there may be a short in the wiring. Please contact ServerLIFT’s Service Department to arrange for parts and/or service.

8. Our SL500 power goes on, but the platform will not move up or down. What do we do?
If the battery is has power and the SL500 turns on but the platform will not move up or down, please contact ServerLIFT’s Service Department immediately.

9. Is it normal to hear a clicking sound coming from the motor?
This is completely normal. Our onboard motorized winch has a ratcheting mechanism that does produce a slight clicking sound.

10. Why don’t our PL500 Platform Extension arms fit in the SL500 Server Lifter?
If the arms of your PL500 are too wide or narrow to fit easily into the SL500, the PL500 Platform Extension has a horizontal adjustment feature. Please consult the PL500 Platform Extension Operator’s Manual for details of how to perform the adjustment.

11. We lost both of our keys. Can ServerLIFT send us replacements?
To maintain our client’s privacy and security, ServerLIFT does not keep records of the key profile for each SL500. We recommend having duplicate keys made and keeping them in a secure area. If you have lost all keys, ServerLIFT can provide a replacement lock and key set that can be installed by you or a ServerLIFT technician.

12. Should we be doing any ongoing maintenance to our SL500 Server Lifter?
ServerLIFT offers preventative maintenance through our optional service contract and extended warranty. However, the SL500 Server Lifter is designed to handle years of regular use will little or no maintenance. To extend the life of the onboard battery, it is important to keep the unit charging when not in use.

ServerLIFT SL500 Warranty
ServerLIFT SL500 Extended Warranty

SERVERLIFT SL500 LIMITED WARRANTY

U.S. LIMITED WARRANTY COVERAGE

The limited warranty covers defects in materials and workmanship of the ServerLIFT SL500 (collectively “Equipment”) in the contiguous United States and provincial Canada. The warranty is not transferable and applies only to the original end-user owner of the Equipment unless prior written notice is received by and approval given by ServerLIFT.

For the Warranty Periods listed below, ServerLIFT Corporation (henceforth “ServerLIFT”) warrants that the Equipment:

1. Will be free from defects in materials and workmanship.

2. Will perform substantially in accordance with ServerLIFT’s published specifications.

ServerLIFT will repair or replace any parts that are in-warranty in accordance with the Limited Warranty Return & Repair Policy listed below.

LIMITED WARRANTY PERIODS

A Warranty Period is one year from the day of delivery except for the following components:

Structural : 10 years

Battery : 1 year*

* 100% (cost of battery only) for first three months, prorated against replacement three months to one year.

LIMITED WARRANTY EXCLUSIONS

The warranty is void if:

• The applicable Warranty Period has expired;
• The Equipment has missing or altered serial numbers; or
• The Equipment has been repaired or modified by an agent not authorized by ServerLIFT.

The warranty specifically excludes all damage to the Equipment, including but not limited to:

• Damage incurred during shipment (other than shipping with a ServerLIFT contracted carrier);
• Damage caused by impact with other objects, drops or falls, including external case cracks, dented or punctured case, broken latches, torn covers, broken doors, or physical breakaway of internal components;
• Damage caused by intrusion of foreign matter into the Equipment;
• Damage to internal components caused by power surge;
• Damage to electrical connectors including corrosion, broken and/or bent pins;
• Damage to Equipment caused by environmental corrosion;
• Damage caused by improper maintenance;
• Damage caused by use of appurtenances not supplied by ServerLIFT or failures which result from alterations, modifications or foreign objects;
• Damage caused by the use of the Equipment for purposes other than for which it was designed
• Damage caused by other abuse, misuse, neglect, accident, negligence, mishandling or misapplication; and
• Damage attributable to acts of G-d.

LIMITED WARRANTY RETURN & REPAIR POLICY

For warranty assistance call ServerLIFT Corporation at 1-602-254-1557 between 9:00 a.m. and 5:00 p.m. Mountain Standard Time, Monday through Friday (excluding observed holidays), email [email protected] or visit serverlift.com/support/.

Equipment that fails to comply with this warranty shall, at ServerLIFT’s sole discretion, be repaired or exchanged for an equivalent replacement. You are responsible for returning the non-conforming Equipment, properly packaged, to ServerLIFT during the Warranty Period. ServerLIFT will pay return shipping costs of Equipment serviced under warranty.

To obtain warranty service or to return Equipment, written notification must be made to ServerLIFT in advance via email ([email protected]) or fax (1-602-254-1975) that must include the following information:

• Equipment serial number;
• Date of original Equipment receipt;
• Original ServerLIFT invoice and/or invoice number (proof of purchase);
• Contact information of the end-user and location of Equipment; and
• Description of the problem and/or desired service action.

In the event of a return or repair that is determined to occur at ServerLIFT’s facilities, you will be issued a Warranty Repair Authorization (WRA) number and shipping instructions. Otherwise, ServerLIFT will arrange onsite service based on a mutually convenient schedule.

Equipment returned with a void warranty and/or without prior notification to and approval from ServerLIFT may be repaired and/or shipped back to the end-user at their expense.

If it is determined that the problem is not covered under warranty, you will be contacted with service alternatives available on a time and materials basis. You will also be responsible for all applicable shipping costs.

WARRANTY LIMITATIONS

IN NO EVENT SHALL SERVERLIFT BE LIABLE, WHETHER IN CONTRACT, NEGLIGENCE, TORT, OR ON ANY OTHER BASIS, FOR COVER OR FOR INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SALE, SERVICES, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION IN THE OPERATION OF EQUIPMENT, SERVICES, HARDWARE OR SOFTWARE, EVEN IF SERVERLIFT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU.

This warranty and performance hereunder shall be governed by and construed in accordance with the laws of the State of Arizona without reference to its choice of law principles.

WARRANTY EXTENSIONS AND SERVICE CONTRACTS

Extended warranty periods and service contracts are available to suit your specific needs. To learn more about these optional service programs contact ServerLIFT sales via email ([email protected]) anytime or by phone (1-602-254-1557) 9:00 a.m. and 5:00 p.m. Mountain Standard time, Monday through Friday (excluding observed holidays).