0800 432 0200 - (from landlines)
Free to call from landlines, chargeable from mobiles. Rates vary depending on your network and call plan.
0345 140 0200 - (from mobiles)
This is charged at the same rate as landline numbers, when calling from mobiles.
Sales: 8am-9pm Monday-Friday, 9am-9pm weekends
Support: All day every day
Broadband only
Our reliable, low-cost broadband on its own
Line Rental
When you switch your phone service to Plusnet you'll pay line rental to us, instead of your current provider. Pay £13.99 monthly or save money with Line Rental Saver.
Line Rental Saver
Pay for 12 months line rental in advance for £125.88, equivalent to a monthly price of £10.49 (only available online).
Call features and call charges will still be billed monthly
Broadband activation fee
There's a £25 one-off activation fee, which covers the cost of connecting your Plusnet broadband service.
Want free activation?
Take a 12-month broadband contract, and add one of our phone packages to get free broadband activation.
We'll even include a wireless router worth £40 - just pay for the P&P (£5.99)
Fibre activation fee
There's a £50 one-off activation fee, which covers the cost of connecting your Plusnet fibre optic broadband service.
Want free activation?
Take fibre broadband, and add one of our phone packages to get free fibre broadband activation.
We'll even include a wireless router worth £40 - just pay for the P&P (£5.99)
Broadband FAQs
- I already have broadband, how do I switch?
- Should I cancel my current broadband service?
- What equipment will I need?
- Can I connect more than one computer?
- What broadband packages are available in my area?
- Read all FAQs
Phone FAQs
- Who do I pay line rental to?
- Can I keep my own phone number?
- Do I need an existing landline to signup for a Plusnet package?
- When will my service go live?
- Will I stay online until I'm connected?
- Read all FAQs
Fibre FAQs
- What is Plusnet Fibre?
- How does it work?
- What does it mean for me?
- Will speeds go up and down?
- Who can get it?
- Read all FAQs
Packages guide
All the info you need to know about our broadband and phone packages.
View packages guide
Here's the legal bit
† Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our landline phone service line rental costs £13.99 a month or £10.49 monthly equivalent if you pay 12 months in advance (only available online), including evening and weekend calls. Find out more about our packages.
Broadband
Broadband speed: We'll give you the best download speed available (up to 16Mb if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to 16Mb. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Broadband with a 12-month contract: There's a £25 broadband activation charge, but we'll give you this free if you add one of our phone packages to your order. We'll also include a wireless router worth £40 (you'll just pay £5.99 P&P). If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price Guide.
Broadband with no annual contract: There's a £50 activation charge but we'll reduce this to £25 if you add one of our phone packages to your order. You can use your own router if it's compatible, or you can take our router (you'll just pay £5.99 P&P). Minimum term of 30 days.
Fibre Broadband
Fibre broadband speed is described as 'up to' because your actual download speeds will vary. We'll give you the best download speed available on your line up to 76Mb and upload speed up to 19.5Mb (applies to Plusnet Unlimited Fibre). This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Up to 8x times faster: Speeds based on average standard (ADSL) broadband download averages from Ofcom report August 2012. Speeds are affected by various factors including location, home wiring and time of day. Find out why speeds vary.
Fibre activation: An engineer visit is required to install Plusnet Fibre. This costs £50 for new customers and £25 for existing customers. However, if you add one of our phone packages to your order or already have our phone service you'll get activation included. Fibre broadband 18-month contract: The Plusnet Fibre service is subject to a minimum period of 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price Guide.
* Pricing
Plusnet Essentials: If you live in a low cost area it costs £5.99 a month. If you live outside one of these areas it costs £12.99 a month.
Plusnet Unlimited: If you live in a low cost area it costs £9.99 a month. If you live outside one of these areas it costs £16.99 a month.
Plusnet Essentials Fibre: If you live in a low cost area it costs £15.99 a month. If you live outside one of these areas it costs £22.99 a month.
Plusnet Unlimited Fibre: If you live in a low cost area it costs £19.99 a month. If you live outside one of these areas it costs £26.99 a month.
What is a low cost area?
A broadband cease charge, as set out in our Price Guide, is payable if you cease your contracted Plusnet broadband service and do not request and use a migration access code (MAC), or another recognised transfer process to move to another service provider.