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Welcome to The Network for Good! Find answers in our Customer Solutions Frequently Asked Questions. Review the topics or use the search feature at the top of the page for help with our products.

New to the Community? Find out more or log in here to access your product support areas.

Jump to: DonateNow Support | DonateNow Lite Support | EventsNow Support | General Questions

Top Questions About My Account


  • What is my password?
  • How do I log in to My Account?
  • How do I update my billing information?
  • How do we apply for or update EFT?
  • I updated my billing information, but I’m still getting notices that my billing failed.
  • When will we receive our donations?
  • I need to update my organization’s address or change where the check is sent.
  • How can I cancel my DonateNow service?
  • I thought I cancelled my account - why am I still being charged?
  • If I cancel one service, will I still have access to my other services?
  • Our organization is not showing up in the Network for Good Charity Search.
  • Why did we get a check from Network for Good?

See all My Account Solutions



Top Questions About DonateNow


  • What’s the difference between DonateNow and DonateNow Lite?
  • Where do I log in to DonateNow?
  • How do we update our DonateNow page to match our new website?
  • Why are the changes to my DonateNow page not showing up?
  • How much does it cost to get my DonateNow page redesigned?
  • How do I link my DonateNow page to our website?
  • My auto-generated password for DonateNow Lite doesn’t work.
  • How do I set up DonateNow Lite?

See all DonateNow Solutions



Top Questions About EventsNow


  • How do I log in to my EventsNow account?
  • How do I find a detailed list/report of who bought tickets or donated to my event?
  • How do I sign up for EFT for EventsNow?
  • How do I find detailed information about the check or EFT I received for EventsNow?
  • What is the best way to set up (format) my tickets?
  • What kinds of tickets are there? Can I make tickets specific to my event (such as a dinner or a gala)?
  • I made a mistake with my guest info questions. How do I fix a custom question?
  • How do I delete a guest question from my event?
  • How much does EventsNow cost?
  • Can a ticket purchase be refunded?

See all EventsNow Solutions



Nonprofit Resources

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Fundraising Resources

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