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CAI and the IT Metrics & Productivity Institute are proud to present

The 2011
Software Best Practices
Webinar Series


The Software Best Practices Webinars Series is dedicated to improving the practice and management of software development and maintenance world wide. All live webinars are FREE and have been accredited by the PMI. Each webinar is worth 1 PDU credit. Click here for step by step instructions for submitting PDUs. Topics covered in 2011 will include:

  • Software Measurement
  • Software Project Estimation
  • Software Testing
  • Software Project Management
  • Software Benchmarking
  • Rapid Application Development
  • Legacy Systems Support
  • Agile Development
  • Software Six Sigma
  • IT Project Governance
  • IT Infrastructure Library (ITIL)
  • Outsourcing Best Practices

Click here to download all 2011 webinar registration links, topics, and descriptions!

Each webinar will feature an expert speaker who has extensively researched and successfully applied best practice principles to the development and maintenance of software.

Please note that all webinar times are displayed in US Eastern Time and that the telephone numbers used for dialing into the audio portion of these webinars are US based numbers.

CLICK HERE TO ACCESS OUR LIBRARY OF WEBINAR RECORDINGS!

We are happy to announce that all software best practices webinars are being recorded and that the recordings for all webinars are now downloadable for anytime viewing.

 
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2011 Program


Agile for Executive Management

July 12, 2011
11:00 am - 12:30 pm Eastern Time

Much of the focus on agile transitions is on the team. However, the business side of an organization and the managers that lead it are not particularly interested in the mechanisms of agile teams and processes. They want faster time to market, schedule flexibility, predictability, visibility, better quality, and useful metrics. In this webinar, Alan Shalloway describes agile development from an executive's point of view. Rather than focusing on the "how" of agile, he talks about the "why." Alan highlights ways for you to communicate to your executive management how agile teams can enable what they are trying to accomplish.

    Click Here to Register

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    Do's and Don'ts of Process Improvement

    July 13, 2011
    11:00 am - 12:30 pm Eastern Time

    This webinar with Pat O'Toole provides practical advice that will help attendees invigorate their process improvement programs. Blending real world examples, practical advice, and humorous analogies, participants will learn to think more robustly about their approach to process improvement, and apply proven approaches that they can implement immediately upon their return.

      Click Here to Register

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      Making CMMI and Process Improvement Useful - An Executive Briefing

      July 14, 2011
      11:00 am - 12:30 pm Eastern Time

      Many organizations try to improve their quality and productivity by establishing a company-wide process improvement program. These programs often result in large amounts of process documents, which eventually become a burden or are ignored completely. In many cases, the organization is left with very little benefit to show for its efforts. Several improvement models and standards exist that can save you much time, such as the Software Engineering Institute (SEI) Capability Maturity Model Integrated (CMMI), Six Sigma, Lean and ISO9001. This webinar with Neil Potter shows how to keep the use of such published improvement frameworks focused on running the business. The webinar is geared towards senior managers, project or program managers, and process improvement coaches.

        Click Here to Register

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        Mentors, Networks & Role Models: Owning Your Career Development

        July 19, 2011
        11:00 am - 12:30 pm Eastern Time

        Do you wonder how to make the most of your career? Would you like to experience momentum in your ability to create meaningful conversations with mentors, role models and people in your network? Are you ready to Own Your Own Career Development? In this webinar, Shawn Kent Hayashi - Executive Coach with The Professional Development Group - will offer tips for building relationships that will be immediately applicable in your career.

          Click Here to Register

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          Kanban Can Can!

          July 20, 2011
          11:00 am - 12:30 pm Eastern Time

          Kanban has been a major component of the Toyota Production System that has exploded into the world of software development. In this webinar, Tom Cagley will describe a Kanban System and how Kanban relates to software development. Tom will also explain how to set up a Kanban System for a software development team and will demonstrate how this approach can evolve into a lean development process.

            Click Here to Register

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            The Politics of Meetings (for People Who Hate Politics)

            July 21, 2011
            11:00 am - 12:30 pm Eastern Time

            Have you ever felt powerless to implement an important new idea? Have you ever been "blindsided" at a meeting? Have you ever lost two good team members because you could find no way to keep them from attacking each other? These are some of the issues of organizational politics. Many of us have become enmeshed in politics, but we've also known some people who seem to be able to engage and prosper. How is that done? Leading meetings effectively, and participating in meetings effectively, requires much more than agendas, conference rooms, flip charts, markers, speakerphones or projectors. You also have to know how to use them, and that's where politics enters. People need to feel heard, they hate to waste time, and the chair needs to know how to handle sticky situations. This insight-filled program deals with political dimensions of issues such as:

            • What to do when powerful people "sit in"
            • Where to sit in the room
            • How to craft an agenda that drives the meeting
            • How to prevent duels and how to intervene when necessary
            • How to prepare and run telemeetings
            • How to handle handouts
            • How to plan and run an "issues-only" meeting
            • How to avoid playing "Serial Status Report"
            • How to get the right volunteers
            • How to ask for (and receive) the right kind of help from the meeting attendees
            • How to establish a sound political foundation for the meeting before it even starts
            • How room geometry and seating position affect human behavior
            • How and when to intervene in toxic conflict
            • The seven most deadly logical fallacies and how to prevent their use
            • How to manage the effects of hardware: projectors, laptops, smartphones, etc.
            • How to use a "parking lot" 

            In this webinar workshop with Rick Brenner, Principal at Chaco Canyon Consulting, we will provide a general framework that helps meeting leaders focus on leading the people in the meeting rather than getting enmeshed in their politics.

            Click Here to Register

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            Avoiding the 90% Syndrome: Why Status Report are Often Wrong and What You Can do About it

            July 26, 2011
            11:00 am - 12:30 pm Eastern Time

            The Boss: "So, how are we doing? What's the status?" The PM: "Well, we're feeling pretty good about our progress. We're about 90% there." A week later.... The Boss: "So, how are we doing? What's the status?" The PM: "Well, we found a couple of problems, but they're almost fixed. We're real close to 90% done." Another week later... The Boss: "So, how are we doing? What's the status?" The PM: "Uh... we found a couple more unexpected issues." Does this sound familiar? In this webinar with Gary Gack, we'll explore the causes of and remedies for this syndrome..

              Click Here to Register

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              Establishing the ROI on Software

              July 27, 2011
              12:00 pm - 1:30 pm Eastern Time

              Software and IT systems can provide a positive Return On Investment (ROI) and contribute significantly to business value. Unfortunately, many systems never achieve this, due to over-optimistic benefit assumptions and the underestimation of costs. This webinar with Dan Galorath explores how to more accurately estimate total ownership costs and benefits so that portfolio decisions can be optimized and IT can be transformed into a profit center.

                Click Here to Register

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                Requirements Engineering

                July 28, 2011
                11:00 am - 12:30 pm Eastern Time

                Requirements engineering is the systematic approach to providing direction before and during software development. It provides the means to deliver the right products or solutions at the right time for the right markets. Requirements Engineering (RE) bridges the entire life cycle and thus determines success or failure of a product or solution. This mini tutorial with Christof Ebert shows how to best use RE and master its challenges. It describes how to develop and write good requirements and how to manage them during the project. The presentation underlines the basic concepts and practices of RE with broad industrial experiences.

                  Click Here to Register

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                  The Organizational Politics of Risk Management

                  September 1, 2011
                  11:00 am - 12:30 pm Eastern Time

                  In this webinar, Rick Brenner will examine six fundamental principles that will teach you how to control how organizational politics impacts your risk management efforts.

                    Click Here to Register

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                    Forty Frequent Feedback-Gathering Flaws and How to Fix Them

                    September 7, 2011
                    11:00 am - 12:30 pm Eastern Time

                    This webinar with Naomi Karten focuses on key issues in planning, designing, gathering and using customer satisfaction feedback.

                      Click Here to Register

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                      Science-based Test Planning - Fewer Tests, Better Coverage

                      September 8, 2011
                      11:00 am - 12:30 pm Eastern Time

                      Combinatorial test design minimizes the number of tests required to achieve a specified level of coverage while reducing test costs by up to 40%. This webinar with Gary Gack will explain and illustrate this approach.  

                      Click Here to Register

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                      Six Simple Steps for Accelerating and Perfecting Requirements: A Framework, a New Model, and Visualization

                      September 13, 2011
                      11:00 am - 12:30 pm Eastern Time

                      This webinar with Barbara von Halle and Larry Goldberg introduces a new methodology for requirements definition.  They will explain the methodology so that you can use it in your day to day activities.

                      Learning Objectives:

                      • Recognize that Application Support is the largest single component of organizational IT spending
                      • Demonstrate that Application Support has significant untapped potential for dramatic savings
                      • Understand how the adoption of Standardization, Automation and Measurement Process consistently reduces cost by 25%

                      Intended Audience:

                      • IT Executives
                      • Application Maintenance and Support Managers 
                      • Application Maintenance and Support Practitioners   

                        Click Here to Register

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                        The Evolution of a Project Manager into a Project Leader

                        September 20, 2011
                        11:00 am - 12:30 pm Eastern Time

                        The makeup of projects today are changing and therefore the skills needed by Project Managers must also evolve. This webinar by Kerry Wills explores these trends and suggests techniques for evolving from a Project Manager to a Project Leader.

                          Click Here to Register

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                          How to Effectively Lead an Offshore Team - Part 2 (A Case Study)

                          September 21, 2011
                          11:00 am - 12:30 pm Eastern Time

                          In this Webinar, David Broderick will walk you through a case study of a successful offshore transition to China and share in the learnings that were uncovered along the way.

                          Click Here to Register

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                          Sizing, Cost, Schedule and Risk for Software: A 10 Step Process

                          September 22, 2011
                          12:00 pm - 1:30 pm Eastern Time

                          In this webinar, Dan Galorath will show how to properly estimate and plan costs, schedules, risks, and resources. A complete method for developing project estimates and plans will be provided.

                            Click Here to Register

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                            Release Management; Moving from Theory to Reality

                            September 27, 2011
                            11:00 am - 12:30 pm Eastern Time

                            In this webinar, Dave Howard explores the benefits of release management, the release lifecycle, and how to sell the benefits of release management.

                              Click Here to Register

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                              Building an IT Command and Control Center

                              September 28, 2011
                              11:00 am - 12:30 pm Eastern Time

                              Have you ever been surprised by something of significance in your business? Have you ever gotten inconsistent information from your organization? How does one address these challenges? How does one acquire visibility, control, and optimization across all IT departments? In this webinar, Dave Smith will share some of the challenges he has faced in IT over the last 25 years and will discuss a method for controlling and automating the flow of IT information so that it can be made available to teams, managers, and executives.

                                Click Here to Register

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                                Assessing Your Readiness for Agile Development

                                September 29, 2011
                                11:00 am - 12:30 pm Eastern Time

                                In this webinar, Beth Layman describes an approach for assessing your "Agile Readiness". You will learn what your organization's current process, culture, and management can tell you about your readiness to make the transition.

                                  Click Here to Register

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                                  Estimation; Better Information, Better Decisions

                                  October 4, 2011
                                  11:00 am - 12:30 pm Eastern Time

                                  In this webinar, David Herron will examine the information that is necessary to produce realistic estimates allowing for better and more informed decisions.

                                    Click Here to Register

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                                    Governing Your ITSM Implementation

                                    October 7, 2011
                                    11:00 am - 12:30 pm Eastern Time

                                    In this webinar, Dave Howard will discuss best practices for governing ITSM implementations.   

                                      Click Here to Register

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                                      Lean Six Sigma Simplified

                                      October 11, 2011
                                      11:00 am - 12:30 pm Eastern Time

                                      You don't need to be a Black Belt in statistical methods to start making big gains with Six Sigma. In this webinar, you will learn the essential concepts, methods, and tools of Lean Six Sigma. Presenter Jay Arthur will guide you through the session and will explain how a small handful of tools and methods have allowed him to save companies millions and solve virtually all problems.

                                        Click Here to Register

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                                        Building an IT Command and Control Center

                                        October 12, 2011
                                        11:00 am - 12:30 pm Eastern Time

                                        Have you ever been surprised by something of significance in your business? Have you ever gotten inconsistent information from your organization? How does one address these challenges? How does one acquire visibility, control, and optimization across all IT departments? In this webinar, Dave Smith will share some of the challenges he has faced in IT over the last 25 years and will discuss a method for controlling and automating the flow of IT information so that it can be made available to teams, managers, and executives.

                                          Click Here to Register

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                                          Ethics in IT Outsourcing: Best Practices and Definition of a Working Model

                                          October 13, 2011
                                          11:00 am - 12:30 pm Eastern Time

                                          This webinar with Tandy Gold will define a model of applied ethics in the context of offshore outsourcing, and explore the current best practices as represented by certifications and other sources.

                                            Click Here to Register

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                                            Agile Requirements by Collaboration: Making Smart Choices about What and When to Build

                                            October 20, 2011
                                            11:00 am - 12:30 pm Eastern Time

                                            In this webinar, Ellen Gottesdiener explains how to calibrate your requirements practices based on collaborative planning workshops.

                                              Click Here to Register

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                                              Successful Selection and Management of Software Development Outsourcing

                                              October 25, 2011
                                              4:00 pm - 5:30 pm Eastern Time

                                              In this webinar Peter Hill will use a case study to demonstrate how software sizing and project history data can help achieve successful outsourcing outcomes.

                                                Click Here to Register

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                                                Enterprise Architecture 202: Creating Information Age Organizations

                                                November 1, 2011
                                                11:00 am - 12:30 pm Eastern Time

                                                In this webinar, Leon Kappelman explains how to build an Enterprise Architecture (EA) practice by building on your current capabilities in analysis, design, architecture, governance, and planning.

                                                  Click Here to Register

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                                                  Value Engineering for Requirements Engineers

                                                  November 3, 2011
                                                  11:00 am - 12:30 pm Eastern Time

                                                  In this webinar, Phillip LaPlante examines value engineering activities for requirements engineers and includes concepts from requirements engineering, project management, and systems engineering.

                                                    Click Here to Register

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                                                    Starting the Decision Making Process before the Business Case

                                                    November 8, 2011
                                                    4:00 pm - 5:30 pm Eastern Time

                                                    This  webinar with Pam Morris provides techniques for demonstrating the value of IT to the business and for prioritizing IT investment so that it is aligned with changes in organizational strategic direction.

                                                      Click Here to Register

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                                                      Agile Lessons Learned

                                                      November 9, 2011
                                                      11:00 am - 12:30 pm Eastern Time

                                                      In this webinar, Jim Dempsey will present valuable lessons learned on several large and small-scale Agile development projects that may help you avoid common hazards.

                                                        Click Here to Register

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                                                        Product Management for IT and Software

                                                        November 10, 2011
                                                        11:00 am - 12:30 pm Eastern Time

                                                        This webinar with Dr. Christof Ebert introduces product management for IT and software. An empirical study from implementing product management competence in a Fortune 100 ICT organization will be presented.

                                                          Click Here to Register

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                                                          IT Processes That Are Easy to Analyze and Improve

                                                          November 17, 2011
                                                          11:00 am - 12:30 pm Eastern Time

                                                          This webinar with Bill Bentley will illustrate some IT process examples which lend themselves to easy process improvement efforts.  Examples of how similar projects were conducted will be provided.

                                                            Click Here to Register

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                                                            An Introduction to Kanban for your Team and Organization

                                                            November 22, 2011
                                                            11:00 am - 12:30 pm Eastern Time

                                                            This webinar with Alan Shalloway introduces Kanban as a method to introduce change into organizations as well as a way to understand the basics of product development flow.

                                                              Click Here to Register

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                                                              Benchmarking Agile Software Organizations

                                                              November 29, 2011
                                                              11:00 am - 12:30 pm Eastern Time

                                                              This webinar with Tom Cagley will provide a framework for benchmarking agile organizations and will explore the nuances required to benchmark agile organizations.

                                                                Click Here to Register

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                                                                Of Course We Elicit Requirements. We Interview Everyone

                                                                November 30, 2011
                                                                11:00 am - 12:30 pm Eastern Time

                                                                In this webinar, Jorge Boria will introduce a comprehensive process for the requirements stage. He will explain how the type and magnitude of risk should guide your process and will present rules for diminishing risk.

                                                                  Click Here to Register

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                                                                  Testing Automation: Keys to Success

                                                                  December 1, 2011
                                                                  11:00 am - 12:30 pm Eastern Time

                                                                  In this webinar, Joe Burns will present a pragmatic approach for implementing a testing automation framework which will increase throughput and productivity for an organization.  Topics covered: developing an automation framework; key automation framework processes and artifacts; a customer case study ; and automation metrics.

                                                                    Click Here to Register

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                                                                    Lean-Agile Software Development: Where to Start

                                                                    December 2, 2011
                                                                    11:00 am - 12:30 pm Eastern Time

                                                                    If you are considering going agile or looking to expand your current efforts, this webinar with Alan Shalloway will provide invaluable insights into what to look for in order to begin.

                                                                      Click Here to Register

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                                                                      Using "Process Throttling" to Appropriately Apply Software Processes in Multiple Environments

                                                                      December 6, 2011
                                                                      11:00 am - 12:30 pm Eastern Time

                                                                      In this webinar, Todd Schrubb explains how project teams can identify processes that should be enhanced to address heightened risks on their projects.

                                                                        Click Here to Register

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                                                                        When Best Practices Aren't the Best Choice

                                                                        December 7, 2011
                                                                        11:00 am - 12:30 pm Eastern Time

                                                                        This webinar Stephen Cohen looks at the current state of "Best Practices" and presents a way to assess the value of individual practices on your projects.

                                                                          Click Here to Register

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                                                                          Data Collection for Risk Identification

                                                                          December 8, 2011
                                                                          11:00 am - 12:30 pm Eastern Time

                                                                          In this webinar, Matt Peters covers methods for collecting risk-oriented data and introduces technologies to support your data collection and analysis effort.

                                                                            Click Here to Register

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                                                                            Unifying Projects and Ongoing Operations - and

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