Frequently Asked Questions
	Please read the following Frequently Asked Questions (FAQs). If you have questions not covered in the FAQs, write to starhubgn@interauct.com General Warning Before going through these FAQs, please note that these FAQs do not supercede the Terms and Conditions of StarHub, Golden Numbers, and starhubgn.interauct.com. These FAQs are a simplified compilation which serves as a guide and is not to be used as the final authority. For the Terms and Conditions governing the StarHub Golden Numbers Auction, please read the Terms & Conditions of StarHub, Golden Numbers and starhubgn.interauct.com. Please note that as in all transactions, any online transaction found to be misrepresentative, fraudulent or otherwise inappropriate may be legally actionable by the relevant aggrieved party(s). Registration Why do I need to pay the Processing Fee? Why do I need my credit card information when registering? Is there a charge for bidding on a Golden Number? There is a firewall in my office network. Will I be able to register? I don't have an email address! What can I do? How secure are my credit card transactions? Why do I need to indicate if I wish to sign up for a 2G or 3G subscription plan? Bidding How to bid for a Golden Number What is the minumum bid I can place? I don't have a credit card. Is there any other way that I can bid? How the Auction is run What does it mean when I place a bid? Can I withdraw from my bid? Other Questions The auction has ended. What happens next? I did not win the auction. Will my Processing Fee be refunded? I am an existing StarHub Subscriber. Can I bid for a Golden Number to replace my current StarHub number? I already have three (3) StarHub lines. Will I be able to bid for a Golden Number and sign up for a fourth line? What is the difference between 2G and 3G subscription plans? Can I sign up for a 2G subscription plan if I wish to purchase a 3G mobile phone? Registration Why do I need to pay the processing fee? The fee is charged to discourage users who are not serious in bidding for the Golden Numbers as well as to defray the costs of administration. Why do I need my credit card information when registering? Is there a charge for bidding on a Golden Number? There is a non refundable Processing Fee of $10 payable for every number that you wish to bid for. This $10 fee will be deducted from your credit card when you register online. If your bid is successful, you will pay the remaining bid amount to StarHub. There is a firewall in my office network. Will I be able to register? If your company has a firewall installed, you may not be able to have your credit card transaction approved. If this is so, you would have to register from a terminal which does not have a firewall. I don't have an email address! What can I do? A valid email account is necessary for us to send you the ID and password for you to log in. Notification of successful and unsuccessful bids will also be sent to you via email within 7 days from the close of the auctions. If you don't have an email address, you can register an account at any of the free email sites on the Internet, such as Hotmail. How secure are my credit card transactions? The EzPay One Touch System uses SET (Secure Electronic Transaction) standards. SET is the most secure online payment solution to date. This ensures that your credit card details are NEVER stored by the site you are using (it isn't possible) and the transmission of the details are encrypted using a strong 128-bit encryption and sent via SSL (secure socket layer), a secured channel, to the bank. During the 3rd part of the registration process, you will be re-directed to the EzPay One Touch System. You will be prompted for your credit card details. After you have keyed in your credit card information, the system will send the data via an SSL connection to NETS. The information is encrypted and secure. After the checks are done by NETS, you will be told whether the payment is successful. After a successful payment, you can proceed to bid on the StarHub Golden Number of your choice! If you encounter a failed / timeout situation, please click on your browser's BACK button to try again. No money will be deducted for failed / timeout situations. If in the unlikely event that such occurrences happen, StarHub will refund the deposit to your account. Why do I need to indicate if I wish to sign up for a 2G or 3G subscription plan? This is necessary since 2G SIM cards are different from 3G USIM cards. In order to use your new Golden Number on either networks, you will need to have the numbers mapped to the relevant cards. StarHub will prepare the card according to your chosen option so that you will have a hassle free registration when you sign up for the plan at our shop. Back to Top Bidding How to bid for a Golden Number To begin bidding, go to the registration page. Have your credit card ready and fill up the form accordingly. Once your registration has been approved, you will receive an email with your ID and password in the email address you provided. When you have received the email, go back to the auction pages and view the Golden Numbers list. Click on the Golden Number you would like to bid on and key in your alias, password, and bid. You bid will be processed immediately when you confirm the bid. What is the minimum bid I can place? The minimum bids for the auctions are $888 for Tier 1 numbers, and $488 for Tier 2 numbers. I don't have a credit card. Is there any other way that I can bid for the number? If you don't have a valid credit card, you won't be able to bid online. Simply print this registration form, fill up your details, and bring it to the StarHub Shop, StarHub Centre to submit your bid. Processing fee can be paid in Cash or by NETS. Cheque payments will not be accepted. How the Auction is run For an illustration of how the StarHub Golden Numbers auction is run, click here to go to the page. What does it mean when I place a bid? By placing a bid, you signify your intention and ability to buy the StarHub Golden Number at the price you bid. If you emerge as the winner of the auction and fail to complete the transaction, no refunds will be made to you. Any abuse of the system will be investigated and appropriate action will be taken. Can I withdraw from my bid? You are not allowed to withdraw from your bid once you have placed it. So please consider your bid carefully before you have it placed on any of the Golden Numbers. Remember that you are only allowed to bid once on any number for every registration and payment of Processing Fee. Any acceptances, rejections and alterations of bids are at the discretion of StarHub. Back to Top Other Questions The auction has ended. What happens next? StarHub will get in touch with you within 7 working days after the end of the auction via email. If you have won the auction, StarHub will get in touch with you regarding the payment of your bid (less the Processing Fee), and registration of your new Golden Number. You will also have to apply for StarHub's Mobile Service in order to use the number you have successfully bid for. If you have not won the auction, you will also be notified via email. I did not win the auction. Will my Processing Fee be refunded? No. The Processing Fee is non-refundable. I am an existing StarHub Subscriber. Can I bid for a Golden Number to replace my current StarHub number? Yes. The Golden Number that you successfully bid for can be used to replace your current StarHub Mobile Number. The admin fee for changing of numbers will be waived. I already have three (3) StarHub lines. Will I be able to bid for a Golden Number and sign up for a fourth line? Yes. All StarHub's terms & conditions for the subscription of mobile lines are applicable. For guidelines on the eligibility to apply for StarHub's Mobile Lines, please see here. What is the difference between 2G and 3G subscription plans? Information on StarHub's mobile plans can be found at www.starhub.com/mobile/mobileservice/voiceplans.html For more information on StarHub's 3G service, please visit www.starhub.com/mobile/3g/whatis3g/ Can I sign up for a 2G subscription plan if I wish to purchase a 3G mobile phone? You will have to sign up for a 3G subscription plan if are purchasing a 3G mobile phone. Back to Top