Shipping

FREE STANDARD GROUND SERVICE WITHIN THE CONTINENTAL U.S.
(Does not include collaborative products)
(Does not include Alaska, Hawaii or Puerto Rico)

Orders placed after 2:00 p.m. (EST) from Monday through Friday will be processed the next business day. In-stock items will ship 48 hours after you have placed your order.
All orders must be shipped to the billing address provided during the checkout process.

APO or Military Bases: If your address is an APO or military base, we must ship through the U.S. Postal Service. To qualify for FREE shipping to an APO or military address, your order must be less than $100 USD and ship standard mail via the U.S. Postal Service.

We generally ship UPS. Therefore please provide us with a street address (UPS does NOT deliver to P.O. Boxes). APO or military base addresses will ship via the U.S. Postal Service.

2ND DAY AIR WITHIN THE U.S.: (Alaska, Hawaii and Puerto Rico must ship 2nd day air)
In-stock items will ship 48 hours after you have placed your order. After this processing period, you will receive your order within two business days. The flat fee for 2nd Day Air shipping is $18.00.

INTERNATIONAL SHIPMENTS:
In-stock items will ship 72 hours after you place your order.

Please note shipping costs do not include any clearance fees which include: destination country’s taxes, duties, and/or any brokerage fees. You may also be responsible for any additional fees at the time of delivery. If your package is not accepted (signed for) at the time of delivery, international orders will not be refunded for shipping costs or the refused merchandise.

For further details on taxes/duties or clearance-related fees, we strongly recommend that you contact your local government branch responsible for importing and exporting.

Returns

Returns and exchanges are accepted on items that have not been worn, altered, washed or damaged with the packaging still intact and with all tags attached. Online Exchanges and returns are accepted by mail within 15 business days of receipt of purchase. Merchandise returned after 15 business days will not be refunded.

Items designated as on sale are not returnable. Return policy described here only applies to online purchases.

PLEASE NOTE: We do not refund shipping and handling charges. Please contact us if you have any questions.

Only items purchased on www.cncpts.com, our online store, may be returned by mail. Enclose the merchandise in it's original packaging with your original receipt and send it to the address below. Please include a short note detailing whether you wish to return or exchange the item. All returns and exchanges should be shipped to:

Concepts
Att: Return & Exchange
37 Brattle Street
Cambridge MA 02138

PLEASE NOTE: Please return all orders in their original packaging to ensure the resell ability of the merchandise. If your order is received back to us in damaged or improper packaging you will be charged a Damaged S&H Return Fee of $10. We reserve this right.

Privacy Policy

To guarantee that your order is secure and to protect your privacy, Concepts employs Secure Socket Layer (SSL) using 128 bit encryption to code and process your orders.

To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. SSL is active if you see an unbroken key or a closed lock (depending on your browser). You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Browser Cookies

Cookies are small data files that websites often stored on your computer's hard drive when you visit their sites.

Concepts uses cookies in order to improve your shopping experience. Cookies help us keep track of your order as you shop on our site. We also use cookies to recognize registered customers when they visit our site and to provide them with their account information. If you register with or order from us, we use cookies to monitor and maintain information about your use of our site. If you have not registered with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site.