printable version

We hope this page answers typical questions about how to buy things at the Football Outsiders store, as well as questions about what is included in Football Outsiders Almanac 2014 and the KUBIAK fantasy football projections spreadsheet.

If you have any other questions about the book, KUBIAK, or FO Premium, or you don't feel that these answers fully handle your questions, please contact us at mailbag-at-footballoutsiders.com. Please be as descriptive as possible with regards to your issue; if relevant, please include the five-digit order number from your e-mail confirmation.

Using the Football Outsiders Store

I purchased the PDF version of Football Outsiders Almanac 2014 and/or KUBIAK, but I was not sent the file. How do I download my order?

To download your order, go to our homepage and (while logged in) click on My FO Downloads or My Files on the left sidebar. Either link will take you to your account's downloads page, where you can download the product(s) you ordered.

I made my purchase, but when I go to the "My FO Downloads" page, it says "Transaction Received" next to the file(s) I purchased.

If this is the case, your order is still being processed by PayPal. 99.9 percent of the time, it means that you paid by an eCheck through PayPal. Much like real checks, eChecks take several business days to clear -- only when the check is cleared does PayPal tell us that the order is complete, at which point your purchase is made available to download.

Why does Football Outsiders require a PayPal account to purchase anything?

Some folks have requested a method to purchase FO products on the web without using PayPal. We've created an option for you to do so. When you go through the purchase process at the Football Outsiders Online Store, you are taken to a PayPal payment page, where you can log in if you have an account. On the left side, though, just above all the credit card logos, is a link that takes you to where you can pay without a PayPal account. It's always been there.

UPDATE: Apparently, a number of complaints are about an inability to use credit cards while purchasing through Paypal. It turns out the issue here is that you need to fill out a form if you have not used Paypal before. It will have a section that says "Don't Have a Paypal Account?" If you fill the info in there and click continue, the credit card options will appear.

I tried to buy KUBIAK and/or Football Outsiders Almanac 2014 and a dialog box came up saying my order was being processed... and never went away. What happened?

This was a problem in 2011. It should be solved now. If you have this problem again, please alert us through our contact form.